Excellent service with good staff.

Excellent staff who looked after our 18 month old daughter well. Clean and well maintained hotel with links to all main attractions and special services such as helicopter rides.

Golf course it’s amazing but that’s it. I can’t recommend this hotel for anyone who wants to do something else than only play golf. It’s very basic resort hotel without any luxury. All the prices were 50% more than in Marriott Weligama. We couldn’t get any spa times to booked, there’s absolutely nothing around the hotel, beach is not for swimming and there’s no restaurants or even sun beds at beach. Half of the hotel facilities were closed and hotel would need some renowation. You can’t call this a five star hotel. We had even problems to check in and out and it took forever.

Like many things from China, appearances can be deceiving. Rooms and the hotel grounds may look 5 star but there are so many things such as quality of service, food, drink and the calibre of staff is distinctly low grade that degrade this place to 2 stars. You are treated as a customer, not a guest. When you enter the hotel grounds you are interrogated and your vehicle is searched by security dogs at the top of the access road to the hotel. There is no valet parking and several more facilities have been removed 'due to covid'. After a 3.5-4 hour drive from the airport you will sweat like pig in the entrance hall as the fans are switched off while you wait for a long time to be checked in. There is no air conditioning in this area. When we enquired as to why there is a delay in check in we were ushered away from the queue without explanation by a rude staff member who struggled to speak english! At check in the staff tried charging me for my hotel stay even though I had paid for it on Expedia 1.5 months earlier and they refused my request to settle bills on checkout. They instead insisted I pay a unexpected surcharge of Rs.30000 (nearly £120) at check in to cover potential extras like room service. Which is utter rubbish. The staff have a poor understanding of English, messed up and delayed our order. The prices are extortionate. Before check out a letter was sent to my room explaining the hotel IT system is unreliable and that they would prefer if I settle any bills the nig

Awesome! Great food! Great people!

I’ve never did any review before, but this hotel made me do one. I booked for two nights for my honeymoon trip in shangri-la Hambantota because it looked amazing in the pictures. I sent them an email informing them that we want something special since we are honeymooners. First when we arrived, the lobby and rooms looked so old although the hotel is 3 years old. What we disliked the most is that everything is paid on the property(any activity) even we asked for golf car tour to see the hotel around since it is huge, they asked for money. The only “special” thing they did for us is throwing some flowers on our bed as “honeymoon decoration”. Their food is below average. The cherry on top was a lizard on the bed before sleep and we couldn’t sleep comfortably. At 8:00 am the cleaning person knocked on the door many times and entered while we were still asleep. I woke up at 8:30 called another hotel and checked out directly. They did nothing about it they were only waiting me to settle the 4$ remaining from the balance. Never visit this hotel it is the worst..

I’ve never did any review before, but this hotel made me do one. I booked for two nights for my honeymoon trip in shangri-la Hambantota because it looked amazing in the pictures. I sent them an email informing them that we want something special since we are honeymooners. First when we arrived, the lobby and rooms looked so old although the hotel is 3 years old. What we disliked the most is that everything is paid on the property(any activity) even we asked for golf car tour to see the hotel around since it is huge, they asked for money. The only “special” thing they did for us is throwing some flowers on our bed as “honeymoon decoration”. Their food is below average. The cherry on top was a lizard on the bed before sleep and we couldn’t sleep comfortably. At 8:00 am the cleaning person knocked on the door many times and entered while we were still asleep. I woke up at 8:30 called another hotel and checked out directly. They did nothing about it they were only waiting me to settle the 4$ remaining from the balance😂. Never visit this hotel it is the worst..

I enjoyed my stay a lot in this hotel during the Covid-19 lockdown BUT I had $900 stolen from my purse during the stay. The hotel did carry out an investigation but hey couldn't find the culprit. I would recommend keeping your valuable extra safe when staying in this hotel. This is not what I expected in a 5* hotel but I was a lone female traveller staying in a very empty hotel (less than 10% occupancy) and didn't realise that I would possibly be more susceptible to these types of crimes. Overall the restaurants, rooms and pools are very nice. The downsides are that sea is not suitable for swimming in and the airport is about 4-5 hours drive away.

I enjoyed my stay a lot in this hotel during the Covid-19 lockdown BUT I had $900 stolen from my purse during the stay. The hotel did carry out an investigation but hey couldn't find the culprit. I would recommend keeping your valuable extra safe when staying in this hotel. This is not what I expected in a 5* hotel but I was a lone female traveller staying in a very empty hotel (less than 10% occupancy) and didn't realise that I would possibly be more susceptible to these types of crimes. Overall the restaurants, rooms and pools are very nice. The downsides are that sea is not suitable for swimming in and the airport is about 4-5 hours drive away.

For a resort of the caliber of Shangri-La the service was more like a business hotel where you have to carry your language into the hotel and where the attendant left you after a lift without coming to the room to explain everything. The food was no where near the status of other hotels in the same category. The concierge was not very inclined to help.

For a resort of the caliber of Shangri-La the service was more like a business hotel where you have to carry your language into the hotel and where the attendant left you after a lift without coming to the room to explain everything. The food was no where near the status of other hotels in the same category. The concierge was not very inclined to help.

Wonderful staff and service- very accommodating. Beautiful beach and pools.

It was an amzing stay at Shangri-La Hambantota resort.

It was an amzing stay at Shangri-La Hambantota resort.

Travelled with my family, including parents and four year old daughter. Check-in service was excellent. I really appreciated their extra effort to find two rooms next to each other. My daughter loved the pool, water slides and separate kids buffet. The in resort prices are very, very high. I would only come again or recommend to family and friends if they are on a generously priced full-board package.

Travelled with my family, including parents and four year old daughter. Check-in service was excellent. I really appreciated their extra effort to find two rooms next to each other. My daughter loved the pool, water slides and separate kids buffet. The in resort prices are very, very high. I would only come again or recommend to family and friends if they are on a generously priced full-board package.

We had a lovely stay and enjoyed the free activities they offer during the day. We played golf and it was a nice course.

This by far is the best resort in Sri Lanka, we just spent 5 days with 2 small children and enjoyed every minute of it. From the food, to the activities, kids centre to the Spa everything was amazing. This our second time at the resort and once again Jeevon from check in staff was amazing and is now a member of our family. He helped us with everything and was always calling and checking on what we required. There really is not enough ways i can express our gratitude to every one there.They have an amazing property with so much todo that you could literally spent a week and never leave. Yalla national park is near and it is the best Safari we had ever been on. We are able to see all the animals in their natural environment. Dont miss out on a Golf cart tour of the property as you will be able to see many animals.

This by far is the best resort in Sri Lanka, we just spent 5 days with 2 small children and enjoyed every minute of it. From the food, to the activities, kids centre to the Spa everything was amazing. This our second time at the resort and once again Jeevon from check in staff was amazing and is now a member of our family. He helped us with everything and was always calling and checking on what we required. There really is not enough ways i can express our gratitude to every one there. They have an amazing property with so much todo that you could literally spent a week and never leave. Yalla national park is near and it is the best Safari we had ever been on. We are able to see all the animals in their natural environment. Don't miss out on a Golf cart tour of the property as you will be able to see many animals.

Love, love, love the hotel. My room was gorgeous, spacious and a lovely balcony overlooking the pool and beach. I ordered room service lots, it was super. The breakfast buffet is fabulous too. The staff gave personalised service and were excellent. The hotel has thought of everything, even mosquito coils for the balcony. Spa Ceylon, a wonderful Sri Lankan brand, has jasmine and coconut fragrance just for this hotel. OMGosh. It’s gorgeous! Two people deserve mention. The F and B manager, whose name sadly I can’t recall. He made a point of speaking to me each day, he was so attentive. Sameera Weerathunga from housekeeping. I left my wedding and engagement rings in the safe, when I checked out. He worked so hard to get these to me, I was able to collect them at the Shangri-La booth at Colombo airport. What a superstar! I really hope I can return to this hotel in the future.

Love, love, love the hotel. My room was gorgeous, spacious and a lovely balcony overlooking the pool and beach. I ordered room service lots, it was super. The breakfast buffet is fabulous too. The staff gave personalised service and were excellent. The hotel has thought of everything, even mosquito coils for the balcony. Spa Ceylon, a wonderful Sri Lankan brand, has jasmine and coconut fragrance just for this hotel. OMGosh. It’s gorgeous! Two people deserve mention. The F and B manager, whose name sadly I can’t recall. He made a point of speaking to me each day, he was so attentive. Sameera Weerathunga from housekeeping. I left my wedding and engagement rings in the safe, when I checked out. He worked so hard to get these to me, I was able to collect them at the Shangri-La booth at Colombo airport. What a superstar! I really hope I can return to this hotel in the future.

Beautiful property, excellent golf course, great location. Staffs need a lot of basic trainings and most of all confidence in what they do and empowerment (perhaps senior leadership need be more hands on). No senior team members to be seen anywhere at the property during our stay apart from the Chef - Ashok. Incredibly talented gentleman. F&B service very poor (except the club house), massive room for improvement for food offerings as well. Loads of plastic debris at the beach.

Beautiful property, excellent golf course, great location. Staffs need a lot of basic trainings and most of all confidence in what they do and empowerment (perhaps senior leadership need be more hands on). No senior team members to be seen anywhere at the property during our stay apart from the Chef - Ashok. Incredibly talented gentleman. F&B service very poor (except the club house), massive room for improvement for food offerings as well. Loads of plastic debris at the beach.

Beautiful resort and facilities. Staff were also really friendly and helpful.

The property is very large and very well kept, we enjoyed our 2 day stay and could have stayed another 2 days. As it is very near to many attractions, such as Yalla National park, although you will see many of the animals on the property grounds. We recommend that you take the 30 minute golf cart ride around the property. The food was always fresh and very tasty and the staff all went out of their ways to help. A special thanks to Jeevan who checked us in and gave me his number to call anytime as he was off the next day. He messaged me on his off day to inquire if we needed anything that really made us feel special thanks again Jeevan.

The property is very large and very well kept, we enjoyed our 2 day stay and could have stayed another 2 days. As it is very near to many attractions, such as Yalla National park, although you will see many of the animals on the property grounds. We recommend that you take the 30 minute golf cart ride around the property. The food was always fresh and very tasty and the staff all went out of their ways to help. A special thanks to Jeevan who checked us in and gave me his number to call anytime as he was off the next day. He messaged me on his off day to inquire if we needed anything that really made us feel special thanks again Jeevan.

Currently running low with occupancy. Hence many Restaurants closed. Management does not reveal these To add transparency. In room service is a rip off. Liquor And bar early, adopters of 25m

Currently running low with occupancy. Hence many Restaurants closed. Management does not reveal these To add transparency. In room service is a rip off. Liquor And bar early, adopters of 25m

Excellent , Excellent , Excellent. Absolutely excellent.

Great hotel but with ridiculously expensive food and drinks.

Great safaris, food, staff and facilities. Loved it.

Everything was perfect! From the location, facilities, food and service! We were greeted by the hostess Monika who was very accommodating and helpful in getting around the resort, and arranging our breakfast box for the safari. Not to mention everyone at the resort did a great job and made our stay pretty great :D