I loved the feel of the property. It was quaint but modern. The staff were excellent especially Brendan and Kirsty.

The room was very clean and well set out. Too hot on our arrival . Had to turn the radiators off.

We stayed in the Townhouse Luxury suite which is situated in a separate building from the main hotel and accessed from a quiet road to the side. The room was spacious and nicely decorated, bed was huge and very comfy. The pillows and linens were very nice too. Bathroom was also spacious and nicely decorated with a very large shower which was lovely, even if the water pressure wasn't great, the temperature was constant. A full length mirror in the room would have been nice, but otherwise was very happy with our stay.

Very impressed with the size and quality of the room. Very comfortable bed. Great wet room/shower and even a small patio.

Staff were excellent, were able to assist with all queries (even thought they weren't related to the hotel) food was exceptional and had a really pleasant stay. Thankyou x

The staff at the Borough are young and extremely helpful and polite. I would strongly recommend the hotel.it overlooks a beautiful square. The only points I bring to anyones attention are the following;The rooms are up 2( two) flights of stairs.Although the staff carried my luggage. 2. The shower is all marbled walls and floor it looks smart and it was spotlessly clean. But,no Shower matt. So I found it slippery under foot after showering for 2+.,minutes.. It's a £4 taxi tide from Lancaster Station ( Esst Side) or a 12 minute walk through Lancaster, itself.

You'll probably wonder why I'm giving this hotel an excellent review when I actually didn't stay there, but read on. I arrived at The Borough around 7.15pm and tried to check in, unfortunately there had been some confusion and my booking had been entered on the Borough's system on a different night and no rooms were available. However, the duty manager, Holly (who was superb) was extremely apologetic and assured me that she would sort something out, Holly told me to have a free drink while she did. Within minutes she came and explained that she had phoned a hotel just across the Market Square (The Royal) and arranged that I could stay there, she gave me the cash equivalent of my booking to pay at The Royal. Holly then said for my inconvenience I was welcome to have a free evening meal too, which was lovely. I was staying at The Borough originally as I was delivering some training in their function room the following day. Whilst I was there the whole of the following day, all the staff were amazingly helpful, friendly and attentive. So to sum up, what could have been a nightmare was dealy with superbly by Holly and the team.

Friendly helpful staff. Clean. Everything works.

Excellent service, very friendliness stuff and extra order for a porridge with fruits was prepared and delicious. Many thanks, will come back once being in Lancaster

Pub was very loud but inviting. Luckily our room was in the building next door with a thick rock wall between. We had a comfortable bed.

Excellent stay again

Excellent stay again

Arrived with our dog and allocated room 1 on the ground floor which was enormous. A full sitting room with flatscreen and a fridge. The bedroom was just as large with folding doors to separate the two areas. The bathroom had a shower rather than a bath with a heated towel rail and floor. The provided products were all local and eco friendly. We will definitely come back

Arrived with our dog and allocated room 1 on the ground floor which was enormous. A full sitting room with flatscreen and a fridge. The bedroom was just as large with folding doors to separate the two areas.The bathroom had a shower rather than a bath with a heated towel rail and floor. The provided products were all local and eco friendly.We will definitely come back

By mistake I booked the 29th November. Should of been 29th December. Phoned the hotel they have let me change dates. From Darren Ford.

By mistake I booked the 29th November. Should of been 29th December. Phoned the hotel they have let me change dates. From Darren Ford.

Really comfortable rooms,excellent bathroom

Really comfortable rooms,excellent bathroom

The room was clean and welcoming. The staff were efficient and friendly

The room was clean and welcoming. The staff were efficient and friendly

The staff where really friendly, the food was excellent and the room service was brilliant Would thoroughly recommend staying there.

The staff where really friendly, the food was excellent and the room service was brilliant Would thoroughly recommend staying there.

The location is very good. The young staff were polite and helpful but the management did not appear to be as engaged. The pub/public areas were ok. The room was nice and clean and the (new) bathroom was good. There are no usb points available in the room so bring your own adaptors!

A little pricey compared to equivalent hotels in the city nearby. A beautiful building but some decor looking a little tired. The room I stayed in was very spacious, however, the mattress was terrible. Possibly the worst hotel bed I've been in for a very long time. It had little support - I suspect it was very old and/or the springs were damaged as it caved in and left me with a strained, lower back.

A little pricey compared to equivalent hotels in the city nearby. A beautiful building but some decor looking a little tired.The room I stayed in was very spacious, however, the mattress was terrible. Possibly the worst hotel bed I've been in for a very long time. It had little support - I suspect it was very old and/or the springs were damaged as it caved in and left me with a strained, lower back.

Lovely rooms that are well decorated and comfortable. The pub and restaurant downstairs were also great for food and a few drinks

Initially the property looked and was clean and tidy. Out for an evening meal which for what it was seemed expensive and eventually came out cold! The staff on duty stated breakfast was in within price, so something to look forward to. We searched for the welcome pack containing the wifi access code, after several calls and staff visit to accommodation a pack was brought, unfortunately the only wifi available was to room above so 21:30 we gave up! The wild horses above our room must of been disturbed as through out the night and leaving the property early hours was arendous , the noice coming down the stairs they may as well of been in our room. Out to breakfast, one staff, very slow service to eventually be told breakfast wasn't in the price. Considering we booked for the one night expecting a relaxed stay ,,,, far from it.

Initially the property looked and was clean and tidy.Out for an evening meal which for what it was seemed expensive and eventually came out cold!The staff on duty stated breakfast was in within price, so something to look forward to.We searched for the welcome pack containing the wifi access code, after several calls and staff visit to accommodation a pack was brought, unfortunately the only wifi available was to room above so 21:30 we gave up!The wild horses above our room must of been disturbed as through out the night and leaving the property early hours was arendous , the noice coming down the stairs they may as well of been in our room.Out to breakfast, one staff, very slow service to eventually be told breakfast wasn't in the price.Considering we booked for the one night expecting a relaxed stay ,,,, far from it.

Cancelled at the last minute my the hotel ‘claimed they’d had an incident in the room but I suspect that we were cancelled due to a double book issue with a wedding party as the conversation with the person who called to cancel didn’t really ‘add up’.

Staff were very welcoming, helpful and attentive. Evening meal was lovely and a wide choice for breakfast Room was spacious and pleasant and the en-suite was spacious and very well equipped. Would definitely recommend.

Staff were very welcoming, helpful and attentive.Evening meal was lovely and a wide choice for breakfast Room was spacious and pleasant and the en-suite was spacious and very well equipped.Would definitely recommend.

Large comfortable rooms with large clean and modern bathrooms. Beds comfortable but did suggest more variety of pillows as those provided were uncomfortable for me although may suit others