The hotel was Great. They stayed in contact with me, we set up transportation from the airport to the hotel. Everyone was so friendly and welcoming. The hotel upgraded my room because i traveled to Tulum to celebrate my Fiancé birthday. We got welcomed with drinks and the best hospitality. I wish I stayed longer with them!

We loved our stay at Orchid House! The hotel experience was amazing, we felt like we were in the middle of a jungle treehouse. The restaurant on site was a great perk and had delicious food. The staff was so friendly and helpful with getting us taxis and answering all of our questions. Would definitely stay here again!

Quiet and peaceful

Too far from beaches. Taxi service in area too expensive.

Loved Tulum

Love our stay at the Orchid House. The staff were friendly and their service was amazing. Will definitely recommend this place !

Beautiful hotel in the jungle! You could rent scooters and bikes. Loved the vibe ans the fact you could use the sister hotel’s Beach Club for free. The staff is very helpful.

Clean, friendly staff, beautiful!

Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.

Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.

I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.

Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️

Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!

the property is beautiful. the customer service of employees was so friendly and helpful from dinner @ the restaurant to the front desk. it feels like your own private oasis. the neighborhood is cute and has many food options. I also liked it was between the beach and city center so easy to navigate. TV has streaming options. the best wws one or the most comfortable hotel beds i’ve ever been in I wish I could take it home with with me!! Such a peaceful vibe and a special shout ou to Jimenia and Alejandro for exceptional service during my stay.

The environment was so peaceful and perfect. I enjoyed every moment.

This was meant to be a birthday treat but certainly didn’t feel like it due to how inattentive the concierge was or how poor the amenities were for a “5 star hotel” (seems like a self appointed rating if I’m honest). We arrived to two large mosquitos in the room which we had to hunt down, and a dirty tub which we paid extra for and never got to use in the end. We didn’t notice how dirty the tub was until we tried to use it, so when we asked to get cleaned in a specific time, they failed to send someone whilst we were offsite so we could take advantage of it when we arrived back. (We couldn’t empty it ourselves and relied on the hotel staff to do it for us) Whilst cleaning the tub, it didn’t have a simple drain but required the use of a noisy pump to remove the water which inevitably broke & tripped the electricity of the entire hotel breaking the AC in the room… by this point we gave up waiting and had left to go to the beach as we were wasting our time with in this hotel that is in need of some serious refinement to get anywhere near 5 stars. When I highlighted this at check out, the hostess was largely unsympathetic and only interested in taking payment for the small elements of the mini bar we used (the coffee pods which every other hotel give for free were chargeable by the way!). And if she really wanted to make up for our less than favourable experience, could have comped the beer, single chocolate and two coffee pods that we used as a way to make it up to us.

Beautiful jungle home- clean, amazing staff and delicious food. Would stay again!

We will be back!

We had a fantastic time at the Orchid Jungle. It's a stunning and unique hotel that we really enjoyed. However we were a little disappointed with the quality of the room, old taps and sinks and shower, the room felt a little tired. It was clean though just needs a little bit of updating! The price was fair! It's located in the new area of Tulum, which is very safe but at the time that we were there the area was under construction and a little hard to navigate (no street lights etc) and incredibly expensive restaurants. We'd recommend to go to the downtown area for food. What was amazing though was that you get free access to the Orchid Beach House which was stunning! Overall a solid four stars, we would come back!!! Thank you for a wonderful time. The staff is also very sweet and helpful.

The people who work there from the front desk to the kitchen to the bartenders and wait staff are amazing and this property is GORGEOUS! If you are looking for a Swiss Family Robinson experience then this is it. Very old Tulum style but with a touch of Luxury. We had the Upstairs Master suite and I would highly recommend this room. Both sides open up wide to separate balconies. It’s also amazing how private the room felt. The only issue was the tip system was a little confusing. I was told ahead of time that the tip was included in the check total in the restaurant and bar. We tipped the servers more because they were all amazing. Then when we checked out they had a separate area on the invoice which had added an additional tip. (You could decline it) We were a little confused as we tipped the housekeeper as well. We declined to add the extra, extra tip and I’m now just afraid I don’t tip enough! Maybe the tip was NOT included in the check. Otherwise a lovely, fun stay

Nice hotel and rooms, loved the overall atmosphere and visually very impressive. Information received from staff was limited and missing key information which was a shame. Food and drinks quite overpriced and location requires a bike/ car/ use of taxis.

This property is in Zama - away from the Hotel Zone hustle, but only a few minutes drive which makes it a good choice. The restaurant of this property is one of the best restaurants in the entire Mexico. Even if you're not staying overnight, do stop by and have a meal.

The service has no comparison to other places we’ve been at. Employees seem to love the jobs. We got a room that looks like the gut of a whale. Unbelievable!!!!! The DESING of the place and food are just WOW!!!

The hotel was a great choice for the price. Quiet, beautiful, and clean. It’s a bit far from downtown and the beach, so you’ll have to get a cab. The hotel restaurant was fantastic - the food was delicious and the staff was super nice. Will be happy to come back!

Gorgeous boutique hotel! Very quiet and romantic setting. Staff was friendly and helpful during our stay. Rooms were very clean and well maintained. Our water did go out once, but besides that we had running hot water the rest of our trip. Drinks were amazing as well (shoutout to Antonio for being our favorite bartender in Tulum)!

The property was very nice, didn’t receive the VIP upgrades

Staff was fantastic! Rooms are great! Very comfortable beds, nice big shower. Overall the stay was great. I would recommend getting a scooter to rent if you’re staying here. Bikes tires were flat and they had a scooter to rent but only one helmet after they already told us that we could rent two bikes no problem. We still had an excellent stay here and would most definitely return if given the chance.

Everything was amazing! I can’t even say anything bad about this place. I definitely recommend and will come back!

Loved everything except the $extras! two drinks from the bar(two for ones!), two water bottles, and the coffee cost us almost $100 bucks US. It's the little things, you were afraid to use the shampoo because you might be charged.We set everything aside in the room that they could have added and didn't use it! a general store around the corner saved us many bucks!

Beautiful hotel great service and staff. Also great location

Really nice and quiet place to stay. I enjoyed it

We loved the property, it was clean and very beautiful. We stayed in the room that was