Safe and quite

Was net goed geregeld

Okay

Bathroom got flooded because of blocked drain. No shower gel, shampoo, etc. Light bulb was missing.

Nice room

The hotel was nice and the room was big. It was far from Harram approximately 700-900 meters one way so about 1.5km both ways (depending on where you are praying namaz) this made it exhausting going and coming back 5 times a day. They did not have shelters service to harram. Not around any stores/restaurants but seems like they are renovating to make a mall in the hotel which would be awesome.

The hotel is great. The only downside is that the hotel should have a shuttle to the Haram area. There is uphill you have to walk which is very difficult for many people. Hope the hotel management will consider this. Thank you

I stayed in the presidential suite, and it was presidential in every sense of the word. Nice view, distinguished service. The staff from the reception all the way up are amazing. Highly recommended.

Very clean, friendly staff all round including housekeeping staff, reception, concierge. Everyone was helpful and generous. Breakfast was excellent.

If you want to stay in a nice hotel, this may be it. The lobby area and reception is grand and impressive. Customer service was good. Front desk were polite, smiling and helpful. It's a bit of walk plus a steep hill to the masjid al haram (approx 7 minutes) so I wouldnt recommend it for the elderly or those with children. I was told there was a buggy service available but i never used it. We were allowed to take a short cut through the Hilton convention hotel/centre which was nice because of the a.c. The room I booked was okay. A side view of the clock tower. Beds were too soft and not my thing- I kept feeling that ive sunk deep into the bed! Otherwise room was a satisfactory size and space. A mini fridge was provided with satchets of tea, coffee etc. I was a little disappointed that they didnt give the tiny capsules of milk- instead it was only coffee creamer :-/ I had the room cleaned a couple of times and although on first appearances it looked nice and tidy, I noticed that the toilet wasnt bleached/cleaned and the carpet wasnt vacuumed. The buffet breakfast was reasonable. Some foods perhaps should be changed on the menu eg main dishes. Porridge needs improving (was watery and tasteless). I appreciated the egg omelette station and the tea provided. All staff were pleasant although it was annoying that the captain was also asking my room number when i had already checked in outside the restaurant. Overall- I would rate it 4 out of 5.

Nice hotel specially ladies at front desk , very helpful and accommodating. Mashallah

This was an amazing experience booked the presidential suite because of the big family with a Haram view . It was wonderful. Staff was amazing also they gave us loads of fruit, nuts, sweets coffee as a gift . I would want to come back. Also we had to stay at the clock tower before and although it’s closer to the Haram but the time we wasted just inside the hotel trying to figure out with elevator was too much . This hotel is simple and have golf cart that takes you to the Haram

What makes a great stay is ofcourse the quality of the hotel which is good but if the staff is not friendly then it doesnt matter how good the hotel is, I would speacially like to name Ms Naba at the reception, She was just super , She made our stay comfortable and she is so friendly with always a smile on her face , Welldone Ms Naba and also the room service guy Mr Kausar he was absolutely fantastic and the rest of the people were also great, Good luck !

Everything

Great stay and location with reasonable price

Very good

Enjoyed the location for haram excess

Great service

Spacious rooms

Bed is so comfortable and staff are so friendly

One of the best hotels i stayed at, the beds were so comfortable, service was brilliant, really friendly and I really enjoyed my stay, I will be back !

Very clean and amazing hotel with supportive staff. I will be continuing to stay here when I am in Makkah iA.

Property facilities are very good. Getting to Haram Sharif is little difficult for older people due to slope and distance.

For the purpose, probably one of the better loction umrah. Most memorable was the bed, mattress and pillow…probably the best we ever experience

Transportation

Excellent property

Good

Alhamdulillah the stay itself went well. Be aware there is no official hotel shuttle service available to the haram. There are other hotels shuttle service nearby which some guests use. I am not sure if this is the same outside of Ramadan. It is not a far walk, however could be difficult for elderly visitors. As there is some up hill walking. Unfortunately, right after checking out I was very disappointed with the service, I had kindly requested to have my luggage brought down to the lobby. This was delayed by around 30 mins, which led to me missing my train to Madinah.

Everything was almost perfect. The check in was smooth and quick. Anmar Emad the supervisor was super in hospitability and service. The room service were great. The house keeping was top. Highly recommended.

The room carpet was spotty and dirty.

Nice clean hotel. Friendly staff.

Fantastic hotel with amazing rooms and lobby. 5 minute walk to the Masjid Al Haram. Highly recommend the hotel.