Location , location and location.

WOW! This resort is simply stunning! Right in the heart of Matera, close to amazing dining, and very walkable through the streets. The hotel is very comfortable, stylish and you get a room in the rock! Blown away with the high level of finish, great air con and friendly staff.

One of the most unique and beautiful hotels I have stayed. Five star

This was a very nice property—the room was pristine clean, comfortable and elegant. The breakfast was the best in Italy with great service. GRAZIE

Well, it started off on the wrong footing, a mix up on the room type and single bed vs double bed. But this was quickly resolved via a gentleman called Rocco. Once i got settled in my wonderful cave dwelling with wonderful waterfall shower, i was right at home. The staff at this resort were all smiles and extremely helpful and accommodating. I couldn't fault any of them. I will single out Domenico and Bea and the head of housekeeping Asia as highlights of my comfortable stay. Asia's work along with her team in keeping your room fresh and tidy made my stay an absolute pleasure. All staff have beautiful welcoming smiles and were always happy to help. I would recommend this hotel without hesitation. The breakfast was top notch and very varied with beautiful fresh fruit and home baked cakes and eggs how you like them on request and freshly squeezed organge juice. I would love to stay again.

Such a unique and lovely hotel! Clean, quiet, and great location too!

Amazing room, propety and staff. Loved the room and views would go back any time.

Loved this place. Couldn't be better located in terms of matera. The parking system is super easy with very good shuttle service etc

Very clean. Good location

Amazing location, clean, everything works, nice team

Very friendly and helpful staff . Very special decoration .

The resort room is fantastic and the service is superb. Front desk communicated with us about the parking options the day before our arrival, and also helped us with taxi booking and sightseeing suggestions. Definitely will come back again!

The resort was unbelievable. The staff was very helpful and courteous. The room was impeccable and so comfortable. The area is perfect for exploring Matera. They also arranged for parking and transfer to the hotel which was so helpful. I highly recommend staying here.

Staff was very helpful, the hotel is wonderful - great cave room

We spent two weeks in Puglia at five different hotels and Pianelle was our favorite. The service and staff were fantastic and the rooms modern while keeping with the architecture style of Matera. Breakfast was wonderful and extensive. And it’s location is perfect just steps from the Piazza San Pietro Caveoso.

There are no words to describe how truly spectacular this property is. It is stunningly beautiful and the staff is the best in the business. Poor Sergio, who stayed until 1:30 am to check us in after our late flight’s, was a lifesaver. Ediola fielded all of my questions via What’sApp to meld sure we made the most of our time. Absolutely superb in every way. We cannot wait to return!

Beautiful property. Clean and comfortable. The staff is beyond excellent. Particularly Ediola.

We had a wonderful stay at Pianelle Resort! Absolutely spectacular service and accommodations ☀️☀️☀️☀️☀️

Can’t say enough good about this place … location, comfort, luxury, staff … everything was above and beyond expectations

Splendid new hotel built into old caves. Great location, friendly staff. Parking, while expensive, could not be better. One goes to a garage in the new part of the city, and immediately taken in a beautiful van directly to the hotel. Prohibited to use a car in town. Room was extremely comfortable (bed, temperature control) but with some caveats: marble everywhere with multiple steps up to bathroom, and it gets slippery when wet. Huge cave closet room to hang clothes, but it is open to the rest of the room, so you are always looking at your stuff. Great shower with a variety of sprays. One feature now common in “hip” hotels, which old guy like me will never understand, is a clear glass panel between shower and den area of room. So, not only can you see your partner in the shower, but sitting on the throne as well; that’s just crazy. I don’t understand why architect of this brand new hotel would specify old style skeleton key locks; what a pain in the ass. You need to turn key multiple times to lock and unlock, both outside and inside the room. You don’t get two keys so more inconvenience. Just issue card “keys” and make life easier for everyone. Breakfast was very good and greatly appreciate that we were offered the opportunity to order omelets and the like. I so appreciated ordering a Coke Zero at breakfast without any additional charge, unlike many hotels. Also, two free bottled water in the room fridge per night. Nice touch.

Exceptional!