Hotel staff is excellent

The male staff at the front desk was very mean and had no compassion, no empathy and stole my cellular phone while I had to be rushed from the hotel to the hospital. Truly a horrendous encounter for me.

Room was reasonably clean. Not a lot of noise though there was a lot of furtive meet ups in the parking lot among some pretty sketchy looking people- a homeless camp beside the driveway and a break in hedges around parking lot-, just didn’t feel the safest. We’ve stayed here several times but the activity in the parking lot spoiled my opinion about the safety of staying here.

Stephanie at the front desk was a very kind person.

"I'm a travel agent I will be honest". The location was good, as far as eating places also for driving. You really can't do anything about the people around you and what the people in the rooms do. The guy at the front desk was calm and helpful. The area was clean, if they get rid of the roach issue it would stand out as a good place. I could see the worker seem to enjoy her job and took pride in it. so far there's no problem getting my deposit back. Victor I Cor 15:1-4

Just need to do a lot of remodel and the people around them make it not so good

i checked in and requested another room because my beds had stains all over them.I walked in my new room and walked back out and left. I don't think they wash the sheets.

The room was ok for the price. Not great. Conveniently right off 85. With a gas station and McDonalds next door

It was clean, small, all we needed for a night of rest before a visit to Doctors visit to Duke University

Staff is always great. I think I've stayed here 10-15 times now and it's clean and quiet. The staff is friendly and accommodating. Thank you. Steve

I like how is the area and good prices thank you

Property is just nasty lol trash

The room was very nice and the staff was very friendly and helpful. This motel is close to the hospital that I was visiting. I will be revisiting this hotel very soon. Great place to stay and the price was Awesome. They exceeded my expectations.

They cancelled me!

Convenient location and closeness to scheduled purposes

There was trash all over the landing on the third floor. It was gross. I just needed a place to crash before driving home after a comedy show. I knew it wasn't going to be great for the price, but they could at least pick up the trash.

Our well failed and we needed a place to stay for a couple of nights until it was repaired. I had stayed here -previously a few years ago on Superbowl Sunday, and had a decent experience at that time. However four years later the experience was much different. For starters, the TV is located in an awkward location in the room where it can't be watched from one side of the bed. The refrigerator and microwave are located in a corner on the opposite side of room and as far away as you can get from any counter top. Accessible bathroom had mildew smell, and there was water dripping from some unknown source into the light fixture. The bowl was nearly 2 inches full by the time we checked out. The in room coffee service had no sweetener or creamer. The hotel calls itself Red Roof Inn Durham - Duke Univ Medical Center, but is 2.5 miles from DUMC on busy streets, especially at rush hour and noon. About the only saving grace of this hotel is that it has about the cheapest nightly rates in the area, but even with that going for it, I'll never book this location again.

Good

Booked hotel and got a platinum discount. When Ingot to the hotel I asked if the room had a refrigerator (some rooms don't). Was UPGRADED and it cost me an additional $55 from the price committed from hotels.com. Not sure they will get another opportunity to serve me. I believe I have 45 hotel stays so far this year. Just an overall disappointment for me. At the Doctors all morning and was already frustrated and stressed. I like this place but that will not happen again.

Great

Great

It was awful and nasty and the hotel stinks like pee and weed and cigarettes and its not well lighted and the ice maker machine was broken and all kind of strange drifters hang out there. Very uncomfortable and unsafe.

The front desk gentleman was VERY kind and helpful at check in. However, there are people loitering and yelling in the parking lot at all hours. The property is what I would consider barely maintained. Things that could easily be power washed or cleaned are not. The room itself is musty and, quite frankly, filthy. There were hair trimmings all over the sink, faucet, countertops and it is impossible to have cleaned and missed that. I was not expecting this to be a Ritz, but given the reviews I did expect basic cleanliness. The bed appeared to have clean sheets but even then I was very concerned, given everything else. Take that as you will.

Not bad but could be cleaner

There were people moving personal belongings in and out of rooms all evening and into the night. People arguing outside. Transients loitering on and around the property. Caught someone looking in my car around 1am and ran out to sit in my car to scare them away. Staff was good. Room was fine, poorly cleaned but fine enough to stay a night. I’d probably look else-where to stay a night when im in the area again.

Not clean. Bedbugs

My stay was good. Staff was very attentive to my needs.

No air conditioning to begin with that's just how it started and just got worse from there I will not stay at that property again maybe we'll not stay at Red Roof Inn again

Upon check in a gun was pulled out on property and dozens of cops and first responders showed up on scene. Most of the guests were outside and said it happens in the neighborhood a lot. The room was dingy, the pillows had footprints on them. The walls were damaged heavily. We did not stay at the property after this as we did not feel safe.

Someone died in the room next to ours, cops wouldn’t let me back in the room for hours and hotel wouldn’t provide an alternative room

As usual the place was clean and quiet. The staff is always friendly and efficient. Thank you

The hotel is in horrible conditions and not at all like in the photos. Facilities are old an run down. Room smells of mold and feel not safe to breath. Bed linings have cigarette burn holes in it. Walls are stained. Carpet is wet. I checked out as soon as we got in and did not get my money back.