Initially I was extremely excited to stay at Lorenzo. I got the room to decorate and surprise my husband for his birthday. After we arrived back to the hotel from his birthday dinner we could not get back into our room. I went to the reception desk to request new keys but they still didn’t work, so they had to call maintenance to situate the key fob. I asked the manager Khadi: what is the policy for refunds (was told a refund would not be issued). I reiterated I was asking for the policy, then was told I need to let them have a grace period to fix the door and that was my compensation. I also asked how often this issue happens and how to pronounce Khadi’s name, so I won’t mispronounce while addressing him…my questions were ignored. Khadi’s attitude towards me made me feel like I was dealing with discrimination. Other tenants that were not of color were getting treated respectfully around me. All of my belongings were in my room already and I’m being told I can’t get some form of compensation for the inconvenience. Once I told Khadi getting the door fixed was not compensation and that it was required for them to fix the door. He looked over at the receptionist on schedule and told her to write me a breakfast voucher for 1 and handed it to me with an attitude. This was my first time visiting this hotel and have never had a hotel experience like this. I will not be booking again.

The hotel was great itself! It is located in an area that looks sketchy outside. So becareful at night! It’s not located in the greatest part of downtown Dallas but the hotel itself was nice. When I booked thru hotels.com for two rooms for a girls trip I asked if rooms can be near each other and they did exactly that! So great full they accommodated that request! Staff was super helpful and nice to us! Kuddos to the bar/restaurant staff! Ugar was amazing!

Interesting and unique decor. Friendly employee at front desk. Hamilton bar and restaurant was very good. Not the best area of town but I enjoyed the stay and would stay there again.

Unsafe area and other guests and unfriendly staff.

Got to the hotel at 4:10pm (check in is 4pm) and waited almost two hours because they had to verify their king rooms remaining. Rooms were also overpriced for what they were.

The hotel is next to a big homeless camp and facing a busy highway. Sleeping at night is very hard. Getting to downtown Dallas is not easy as have to cross the highway. Our room wasn’t cleaned while we stayed there - it was only 2 nights, so not the end of the world. They also had weird large bugs which were crowling all over the conference room.

Only complaint is air conditioning in room never got cool on a 95 degree night.

Staff didn’t honor gold rewards for Expedia Huge disappointment for me and my date