Gorgeous property. Flora, fauna, nice house reef for snorkelling. Helpful staff, courtesy Trek bicycles for day excursions, well-appointed gym and fitness areas.

The staff is excellent, very attentive to their guest and welcoming. Food is excellent with plenty of choices. The grounds and rooms are kept well manicured and clean.

I thoroughly enjoyed my stay at this hotel. Even though there were quiet a few other people staying there, it always felt quiet and private, never felt crowded. The room itself was nice and kept very clean. The bed was very firm, which is not what I like. But that's just my personal opinion and nothing wrong with the hotel. Other than that, I found the room very comfortable and have nothing to complain about. They gave me fresh bottles of free water every day which I appreciated. Every single staff member that I came across was super friendly and professional. They all were willing to help with anything you may need. I can't say enough about how accommodating and friendly the staff is. They have their own sandy beach, which is not common on Cozumel. There was good snorkeling right there where you can walk in. I appreciated that as well. They have an onsite scuba shop, called ScubaDu. They were also great and I will definitely use them again. If you're going to be diving, you can't do better than the combination of this hotel and scuba shop. Being able to wake up and get right on the boat at your hotel is very convenient, as well as their dive masters and boat crews are top notch. If there was anything I found lacking at this hotel, it was the food. It was just ok. So, I just started driving into town to eat, which is less than a 10 min drive. I found incredible food at the local restaurants and it was a fun part of the trip to try new places.

Loved this place. Everyone we engaged with was friendly, helpful. The place is beautiful and it has a new feel to it and the food is amazing! the view is stunning, amazing sunset. I'd compare this to our stay at 4 seasons/ Bora Bora; that's how good our experience was.

Private, and exclusive resort with its own corral reef, beach, and pools. Amazing staff and excellent food options

Everything about this place is perfect!!! First and foremost beautiful friendly helpful people!! And absolutely immaculate gorgeous surroundings!! Could hardly be better!!! Paradise!!!

Love this hotel, the beach is stunning

The property is 5-stars. Everything was cleaned and maintained to detail. Never saw any trash or messes. The “backyard” is a tropical reef with a pool and 2 bars/restaurants. Happy hour every afternoon. The room was spacious and serviced daily. My only complaint is that the room’s bathroom had no privacy. The only door was to the toilet and it didn’t have a lock. It’s fine for a family but otherwise, no privacy out the shower or at the sink.

Beautiful location and hotel. Great service. Very good food. Amazing coral reef

The place was very quiet when we were there. Amazing scuba diving. Great service and friendliness all around.

Everything but the chairs was great. No comfortable chairs anywhere on the property but other than that it was very good experience.

My wife and I really enjoyed our stay here. The food was great and we enjoyed everything about this resort.

Excellent resort with luxury amenities and accommodations. The place is going through repairs which was a bit annoying and some areas could be improved but overall great experience. Customer service is top notch.

I loved the beach area and the service.

Excellent hotel for families! Amazing snorkelling experience, calm beautiful beach. A dining a little expensive.

We are avid snorkelers. The property had amazing snorkeling right off the their beach and docks. My husband would go every morning to snorkel for an hour before the rest of us got up; and then we would all go again. The quantity of fish and the variety were amazing.

Amazing.

Excellent hotel!

Have been staying here for years. It’s by far the best resort on the island.

Exceptional. Cared for everyone very well for the hurricane. Normal service resumed rapidly.

I would like to personally thank the staff of the Presidente. We were there during Hurricane Beryl. The staff kept us safe and informed the entire time. They made every effort possible to ensure we were still able to enjoy our stay even in a horrible situation. Although we lost two days of our vacation due to the storm and then the clean up, we are definitely coming back to “finish our trip. Thank you Presidente staff.

people working need to understand some Americans understand Spanish and not be rude and 1 of the restaurants has a staff problem bad service and rude to Americans

This hotel made me feel safe, the dining options are great, snorkeling at the hotel is such a plus! I will definitely return soon!

Heaven on earth! Food was delicious, everything was convenient and staff was incredible. Can’t wait to go back.

Beautiful property and amazing staff. Im añil was out waiter by the beach and pool area and he always went above and beyond for us

The nicest hotel in Cozumel. Period. Awesome restaurants and beach for relaxing and snorkeling. We are divers so we love the dive shop right out front also.

next to the snorkeling area， very nice

We arrived after a long day of travel and our room was not ready for another hour and a half. We have stayed here many times and see the decline in the property.

Staff are incredible, the location incredible, the food is amazing. Great place to stay, we’ll be back!

Everything about this place is amazing; the location, the facilities, the restaurants, the rooms and not forgetting the wonderful service minded staff in all areas of the hotel making your stay even more amazing!

Great service, food, and very clean and well Maintained property.

Beautiful hotel and the staff were friendly and helpful