Have stayed in this hotel many times. Unfortunately on this occasion the air conditioning could not cope with Berlin’s summer temperatures. Despite assurances from the staff and their in house engineer that it was working properly and my room wasn’t “one of those affected” (suggesting there was a known problem with the air conditioning in the hotel), my room stayed a consistent 25 degrees celsius.

Awesome location in the heart of West Berlin. Hotel is clean, staff friendly and provides everything you need plus an indoor lap pool!

Great location in east Berlin. Great quiet comfortable rooms, with local tv channels. Great location. Very nice breakfast. Great reception staff Few glitches though. A. Not enough towels. B. 41$ city tax for 1 night sounds high. C. Booked for 2 nights, and was charged for both nights, although, due to train delay, had to stay overnight in Frankfurt and skip, 1 night stay in the Berlin. Hotel. Overall very highly recommended. Great return for the payment

Breakfast was a bit too basic Room safe didn't work and street-side rooms have considerable noise. Ask for a room in the back. Towels extremely thin. Nothing special or unique. Better value hotels exist. Pool is underground and very small. Location is good.

Good location and wide range of breakfast choices.

Comfortable room in a great location

Overall, the stay was good and the hotel had a good standard and location. Unfortunately, there were problems with check-in and this unfortunately took a very long time.

The hotel was nice and centrally located- the bathroom had not been properly cleaned and the sheets had not been changed

Superb stay overall. Staff brilliant on arrival. Hotel clean, bright and modern. Great location with U station 5 minutes away from which you can explore this wonderful city. Suggest you purchase a Berlin welcome card that allows you to travel around Berlin without having to worry about getting a ticket every day. Breakfast is amazing at the hotel with an incredible selection. Didn’t eat at ‘bar’ as lots of places to explore and eat within a short distance. Small swimming pool but at no stage was it busy so nice to cool off. Sauna was great (but be aware that it is traditional at times) Overall I cannot recommend this hotel enough… we have had an amazing time exploring a wonderful city and learning a lot of the history behind it.

The area was great, hotel a bit tired

The pool is quite nice and I like the location of the hotel. Rooms are old and not in the best condition. Fridge was dirty.

There was en empty beer bottle in our room when we checked in, and the room was the really cold. The Air condition would not heat, so every member of the family woke up coughing and sniffling.

Location is convenient but the hotel is not a great family hotel. The rooms were a disappointment. We asked for connecting rooms since we were traveling with children but they could not do that nor did they try even though we booked about 6 months in advance. The beds and room is average and the bathroom is the worse one I've seen. It's very tiny and claustrophobic. Towels are limited and just old; they were scratchy and thin. The shower is in the entry way and barely two feet wide, two people can not fit in this bathroom. The main lobby is deceiving as it looks nice but the rooms are a huge disappointment. Breakfast was average. We went for Eurocup and the hotel lobby has advertisements for Eurocup but when we asked at the front desk for details they were rather rude. There were a few people that were pleasant, a young guy that fixed our bedroom safe and a young girl at the front desk at nighttime. I would not stay again.

In general it was a nice stay however our sheets were not changed when required and the towels were very thin for the price paid I would not recommend.

Always wonderful to stay at the plaza. AC, super comfortable beds, pillows, comforter.

Nice room with good beds. Excellent breakfast.

comfortable room, convenient to transportation, superb breakfast with many upscale choices, a reasonable value for the area and amenities.

The hotel staff was lovely. The bartenders at the bar inside were very rude.

The buffet breakfast was superb, there was a fantastic choice. The hotel it self was clean and tidy and the staff helpful. Overall I would be very happy to stay there again next time I'm in berlin. 😊

Convenient to U-bahn, shopping, and Zoo. Comfortable rooms, excellent wifi. Top-class variety of breakfast offerings. Room service daily.

Very good location

Excelent hotel, great breakfast, everything in good condition.

we asked for a quiet room on a high floor and that is exactly what we got

The hotel location is really good, but inside it is old and missing maintenance in the rooms. Breakfast was really good. The staff in the reception was inexperienced and didn’t feel very service minded.

Wonderful place to stay in Berlin with great shopping and dining options. Property is in good condition even being already in service for some time.

Would be great if the hotel offered room service.

The gym & pool were amazing, as well as the location of the property right next to the main shopping mile. Will be staying here again when I visit Berlin.

Impeccable

Excellent hotel in a very good location! Fantastic breakfast and very nice rooms.

Nice staff.

Superfresh hotel! Very large and very good breakfast!

The hotel was great! Breakfast was fantastic and the rooms were very clean. Great location for the Zoo and Victory Tower, however the Brandenburg Gate is about a 45 minute walk away so if you are wanting to visit a lot of the tourist hot spots like Checkpoint Charlie, East Walk Gallery etc, I’d really recommend the hop-on hop-off bus tours! The hotel is on the noisier side as it’s on a relatively busy street but it didn’t dampen the holiday at all. The cleaning staff also seem to start promptly at 9am every morning so chances of a lie in aren’t very likely. Overall a great hotel!