The blanket had stains on it, there was not hot water, and no toilet paper

For the price, this hotel was very disappointing. It is very old, dirty, and needs a lot of upgrades. For $400 a night one would expect towels, however our room was equipped only with VERY scratchy hand towels and washcloths. The walls were dirty and hallway smelled very strongly of some sort of unpleasant cleaner. The location was great for what we were doing (saw a concert at the dome) but if not for that I would not stay here again.

Staff were wonderful. Very kind and helpful. Fridge was not clean/had mildew in it. Shower did not have hot water. Bed was very comfortable.

Clean hotel, extremely friendly staff! Very enjoyable stay!!

Do NOT stay here. Sure, you cant beat the location, but that is the only saving grace. When first walking into the room, it was humid and had a mildew smell. The sheets had several holes and you couldn't the A/C off. As such, we requested a blanket, which had several stains on it. It's an older building with VERY so you hear everything. There are plenty of other hotels within walking distance to campus...stay there!

Stayed in this hotel in 2017 for homecoming and decided to use them again. I always enjoy my stay!!! Would definitely come back.

Great!

The hotel associates were extremely friendly, helpful, and went out of the way to make us welcome and comfortable.

Everything from check in to check out was quick and amazing

Always a comfortable stay. Ample parking and walk to Syracuse university, and local restaurants and popular Marshall at stores and quick bite places. Property needs upgrades in general. Hotel restaurant with good and convenient. Staff are friendly and helpful.

Nice location close to JMA Wireless dome.

We liked the quiet room, very friendly staff and restaurant on site. There were little details that coud be improved on, but given the age of the building not a big issue. Would definitely stay here again.

My husband and I travel to Syracuse often, and have stayed at this hotel many, many times in the last 20 years. This may have been the last time however, considering the extremely rude way I was treated upon check in on Friday night. I had done the pre-check in and only needed to pick up our room key, but upon our arrival there was nobody working at the front desk, or anywhere in the lobby. After waiting more than 10 minutes, I saw Karen, who apparently works at the bar. I asked if there was anyone who could help me, and she opened up a big mouth, rolled her eyes and berated me in front of other guests who were in the dining room, and told me to just wait, because " I wasn't the only person in the hotel". Absolutely uncalled for and obnoxious. It started the weekend off on a very bad note, I never received an apology, and I do not think we will be back. In addition, we were charged $10 per night to park, although after the football game the lot was packed full, and most of the cars did not have a hotel pass on the dashboard, leading me to believe that the lot is not monitored and many people parked for free.

The staff at the front desk, especially Teela, was very friendly and helpful. The bedrooms were clean. However, the only complaint I would have is that the lobby and rooms smelled old. Not moldy or of anything specific, just not fresh. I would stay here again. The price was very good.

The pictures are a bit out of date. It is a decent hotel, but it smelled rather musty and damp and definitely wasn’t as updated or well kept as it appears in the pictures. It was fine. The beds were comfortable, the bathroom was clean and the people were nice, but for the price, I can’t say I’ll make an effort to stay there again.

Not worth the cost because of the quality of the room and property (the staff was really very good - so friendly). Room was run down. Beds didn’t appear to have springs, mirror was cracked, other things were run down in the room and the elevator smelled.

Property was clean, conveniently located and affordable for our one- night stay.

Good location and great parking relative to University but the unit requiered cleaning and upkeep

Probably needs new management. Every day I found a bug. The public bathrooms downstairs need cleaned. The air conditioning system needs to be updated to the 21st century. No continental breakfast, disappointing— definitely could have one but a restaurant instead. At least the lobby is decent and people have a good attitude.

Absolutely wonderful hotel

Full sized bed instead of a queen bed. Room had two broken lights, and the hardwood floor was sticky.

Big comfy room and very clean Staff was excellent! Food not that great.

Staff and service was great. One minor issue. I couldn't get an extra blanket. I like it COLD and my husband is always freezing. 😁

A bit overpriced but overall a nice hotel and nice neighborhood.

The bed was creaking and making a lot of noise. there were a lot of fruit flies in the room. Very off putting

AC In the room too noisy.

We had an overnight stay & the staff was exceptional both at the Front Desk, the restaurant and the bar.

We were able to change our room from a single queen to two double beds, accommodating a daughter staying with us.

Really great hotel. Convenient and had free shuttle

Urine stain in the room

pro: Hotel was good, staff were very friendly and quick. Con: The rooms were average cleanliness (could have used a bit more wipe down on surfaces) and the bed and pillows were not super comfortable, I would suggest to bring a pillow. Overall stay was decent.

The rooms were very small. No refrigerator or microwave in the room. The lobby and gym were nice and the staff were excellent.