Lovely hotel, great bar with amazing cocktails. Room was comfortable with good shower.

Stay was ok...

Just one night away, hotel was very nice, well designed and maintained

This looks like a nice place to stay but we booked a double room through Hotels.com and when we checked in and went to our room we found we had been down graded to a cosy room. I certainly wouldn’t pay for this, a tiny room looking out to a fire escape. I wouldn’t mind if they had explained at checkin but we were left to discover the down grade when we got to the room. A very disappointing stay.

Loved this hotel. When we arrived we weren't happy with the room we were given so we mentioned it to the Receptionist and there was no issue with moving us to another room which was a lot better and in a much better location in the hotel. The room was comfortable although a little noisy as it was above the beer garden so when the windows were open it was difficult to sleep and as it was so hot you had to have the windows open. A top sheet on the bed under the quilt would have been helpful as it was too hot to have the quilt on alone. The main criticism we had was with the breakfast. It was extremely disorganised - we could choose a time to come down but when we arrived a table was not set for us. We were given a menu which had continental breakfast and cooked breakfasts on - we weren't aware that the continental breakfast was at the side and you could help yourself as no-one mentioned it straight away. There was a lack of certain items - milk bottle was empty, no glasses for juices and no dessert spoons. We had to ask for a dessert spoon and was told they were washing them up so we were given one teaspoon each for eating our cereal and stirring our hot drinks which was a bit rubbish. Surely a hotel like this can afford to buy some dessert spoons. When the hot breakfast arrived it was of a very high standard. The restaurant staff were doing their best but we felt that it could have been a bit more organised. Dirty plates left on tables for far too long.

Very nice stay and lovely staff at the bar.

Right from the moment we walked in the door, we were greeted with a friendly welcome and efficient service on check-in, this stayed the theme throughout our stay. The hotel is beautifully decorated - fun, plush and decadent - and has a cosy atmosphere. We had a relaxing glass of wine in the bar after dining out at Cafe Des Amis across the road (highly recommend). The hotel is surrounded by a handful of diverse and highly-rated eateries. Eggs were cooked to runny perfection in the morning and the staff were so on the ball and welcoming. We'll see you again on our next visit Falstaff!

Great hotel and ideal stay to visit The Marlowe Theatre. However, there was no air conditioning which meant for a restless night.