On a holiday weekend there wasn't enough staff to keep up with breakfast. We actually were not happy and dined somewhere else. I picked this hotel due to having breakfast.

Hotel is very close to everything. Hershey Pantry restaurant is literally across the parking lot. Really good reviews, but we went to Chocolate World to eat. Hotel breakfast was just ok. No oatmeal & the fruit was old. Shower had mold in the corners but for the price it was ok.

Some corking in BR tub yellowed Spiget in BR sink, water comes out in all directions

Easy online check in. Room number and digital key. Arrived at almost 11 pm. Nice to be able to go straight to our room

Only problem is the light over the mirror in the bathroom doesn’t work

The bathroom sink area needed a door to separate it from the sleeping area. That's really the only issue we had. One other thing would be nice too is to install walk in showers instead of bathtubs. It would increase the size of the showering area. Not many people use a bathtub anymore. For small chidren maybe but that's about it.

Wonderfully helpful and friendly! Morning breakfast was delicious. But under staffed. One girl did an incredible job trying to keep up!

The room was very clean and tidy. Hotel overall seemed relatively new and up to date

A wheelchair accessible room should have a bed that is not more than 28" high. The bed in this room was almost a whole foot taller than the seat of my wheelchair, which is 18 inches at the seat. I have one leg. I do not have the ability to stand. It was INCREDIBLY DIFFICULT to get in and out of this bed. There were grab bars in the bathroom by the toilet and in the bathtub. But hotel rooms are ALSO for SLEEPING.

Not bad . As expected

We had a great stay at the Hampton Inn & Suites hershey. The staff was very friendly and accommodating and there were multiple options within walking distance for breakfast lunch and dinner. Not to mention it's a quick and easy Uber ride to Hershey Park and surrounding activity areas.

Irena greeted us with water bottles and chocolate. What a welcome! The room was neat and tidy. Breakfast was substantial.

The carpet in our room was filthy. The lobby carpet and elevator was also dirty.

We stayed for the Hershey RV show and found this location convenient and a good price for our visit. The breakfast was very well presented and attendents kept it very clean. The rooms were spacious and clean. We would stay here again.

Room was not truly clean. Air conditioning made a loud squeaking noise the entire night-enough to keep us up. Ended up having to move rooms and the sink in there did not drain-even overnight! Disgusting. Would not return. However, staff was helpful specifically Irena. Great area, terrible hotel stay.

Irena was the kindest!! The beds were comfy. The pillows were fabulous. Quiet, CLEAN and convenient. The breakfast was delicious. All the staff was so friendly. I’m we can’t wait to come back.

I liked that it was close to Hershey Park for the RV show. Was not impressed with all the stained carpeting, broken toilet paper holder, and noise coming from the shower when hot water was running.

Although everything was clean, the room had a stale unpleasant odor. Bedding was good but they really need to get better pillows. Also, a night light in the bathroom would be nice instead of 500w of white light in the middle of the night. The really great included breakfast made up for any short comings. I would stay again in the future.

Receptionist extremely rude, not friendly and mold in bathroom

Where to start? Disgusting. Stained rugs that look like a sick pet used the hallway as a bathroom. Something on the walls in the hallway that had been there a while. 3 tries to get a key card that worked. Room door that didn't close/lock behind you. No pool towels. Green foamy water in the pool. Pool hours incorrect on the info card provided at check-in. No hot tub as pictured in the listing. It's been filled in and is now a concrete patio surrounding the pool. Bathtub with a streaky black film on the bottom. Electrical outlet not secured into the wall. Originally booked for 2 nights. Skin crawling but stayed only the 1 night since we had driven 8 hours to get there and were still more than 7 hours from home. Advised the front desk we would not be staying the 2nd night. Was told no refund since we had booked/paid through a 3rd Party rather than direct with Hilton. Wouldn't even attempt the included breakfast since we had no confidence in the sanitary state of the kitchen area based on what was going on in public view. Longtime Hilton Honors member that selects this chain based on the included breakfast, cleanliness, and condition of the properties. For years stayed at locations close to dog show events, and they were always spotless even with lots of animals and professional handlers staying at these locations. This one is completely the opposite of every other stay we have experienced. Almost forgot the elevator grinding every time it closed.

The common areas were great - full of family activities and clean - great check in - Surprised that the housekeeping of the room was subpar - a surprisingly good amount of debris on the carpet. Ultimately I was disappointed that my 2 year old had woken up at 4am and I ventured downstairs at 5am to buy milk - they only had chocolate milk - the reception prompted me to ask continental breakfast - we hung out till they weren't busy and asked and I was told it was policy to wait till 6am for milk so we had to venture off property for some milk. A little disappointed in how rude they were with such a tired polite little girl and her very tired mama.

The room smelled moldy , there was mold in the shower and a plunger in a plastic bag by the toilet. They moved us to another room equivalent to the king suite that I had. Was a little better but still mold in the shower. The receptionist at the front desk was extremely rude! The night shift receptionist (Claire) did everything to accommodate us best she could. She was exceptionally nice. I don’t think I would stay there again, considering I booked 2 suites I feel I should be compensated somewhat. Thanku

There was a sticker in the bathroom that said guest services would be provided every other day but to ask if anything was needed. We stayed from Friday through Monday and guest services NEVER came. On Saturday I spoke to the front desk and asked to have someone come and remove dirty towels and provide new towels and to empty trash. They wrote my request down but didn’t come. When I asked in the evening they placed a few towels in the hall!! No hand towels or washcloths included!! Sunday I asked again at the front desk and they wrote it down. By now we had overflowing trash and dirty towels mounded up on the floor of the bathroom. Again they never came. My husband spotted house keeping in the hall and asked her and she handed him 3 towels!! No hand towels, no washcloths!! There were 4 of us! Monday morning while trying to make my way around the giant mound of dirty towels and trash, a giant bug came crawling out!! Needless to say I was very unhappy with our stay! On another note, there was a sign at breakfast to talk to staff if there are dietary needs! I asked about dairy free options and dairy free milk and was told they stopped providing it! Unacceptable! Breakfast was good for those that eat anything, but it was full of eggs sausage and dairy products. Since I can’t eat those things, I had to have dry cereal while everyone feasted!

Our family stayed for two nights while we visited Hershey park and some of the surrounding areas. The staff was very nice and our room was great for kids. The breakfast in the morning was delicious and offered many choices. The gym was very clean and had newer machines. We would absolutely return here!

The room was very big and the kids enjoyed the space. However, the room had a weird oder. Also we received absolutely zero room service in 3 nights. I had to ask for towels 2x and for toilet paper.

Great location to Hershey Park and convenient to restaurants

My son and I came into town for the Green Day concert. The staff was very friendly and the room was clean and the hotel property well maintained. My only disappointment was there was no Hot Tub that was listed but the desk manager told me they have had a hard time getting it removed from the listing. Overall a great stay and a great concert and an overall great experience.

Worst Hampton experience! The room was dirty upon check in - bed was half made and the floor was not vacumed. We called the front desk the next day, no apology and still not cleaned the following day despite our complain! We did not bother complaining again, we were out the door so quick! We stayed 4 days, and it was the worst service ever! We love Hersheypark and we will be back again, but never ever going back to Hampton Hershey!

Beds and pillows were terrible

Was nice, but not the cleanest. There was a used towel on the back of our door and a used bar of soap in the shower. The conditioner and body wash were also empty.

Saturday morning I went to my car and the trash in front of the hotel was over flowing over with garbage. The pool had lots of hair in it and no pool towels were available. The breakfast meat only includes pork. The tables in the lobby were dirty I couldn't find anywhere to have breakfast. The orange and apple juice were watered down and tasted like water. My room was also not cleaned after calling and requesting so. The elevator scared me because it moved while the doors was open. The toilet didn't flush properly and water floated up and out the toilet. The freezer part of the fridge was iced over and I couldn't use it. Also upon check in I had to get a room change because room 221 had a very foul odor and my family couldn't stand that nasty smell. I would not recommend this hotel at all if visiting Hershey.

Visible mold, odor and stains throughout the property. Pool had a film of oil on the surface. Front desk staff was extremely unhelpful and even stated that they would continue to ignore our calls and complaints. I had to contact Expedia for a refund and they were unable to get me one because the manager was unreachable for several days. I contacted corporate to file a claim. Worst stay ever.