Convenient location in Ipswich. Works for business requirements.

I stayed at this for two nights here in Ipswich. The place was refurbished to the current style. There are some disappointments unfortunately. I was first disappointed by the logistics parking vehicles. I paid for parking using "Pay by Phone". However, it was found out during check-in, I get discounts. What a wasting money! While the room was refurbished and well air conditioned, the soundproof and the loud door banging by other people threw me off quite a lot during my stay. I had to put the headphone all the time. The sofa in the room was useless. The sofa seemed detachable and not in the wall fully. If it detaches, it could easily go into an injury. Breakfast - I have no comment for this was. I was not satisfied with the food quality. I was also not satisfied by the quality of the service. The plates were really hot(!) and witnessed guests including myself had to use the paper napkins to hold the plate. Why not putting the plates on the side once its warm enough? While the place is in Ipswich, the professionalism was not there. For example, I tried to sort out the parking in the morning of the second day, I waited for ten minutes in the reception, but no body was there. It is important that somebody needs to be at the reception desk should the guests need help all the time. So based on my comments, there are some improvements needed.

Staff were very polite and helpful and the rooms were lovely and clean . Will Definately visit again an enjoyable experience

Nice and central for ipswich, but not right in the centre about a 5 minute walk from the town centre, the waterfront, and the station . The staff were lovely. The gym was small, but clean and more than enough for a weekend stay. Would definitely use again.

The stay was perfect from start to finish

Staff were extremely friendly and helpful nd the hotel is perfectly located

Found the room was a bit smelly on first entering it, as if someone had been smoking in the room before. Slept well. Parking was an issue as no spaces were available on arrival at the hotel, so I had to pay for parking on a nearby road/street.

Really lovely rooms, great value for the price. The staff are all really lovely and welcoming!

Nice hotel, very good location. Staff relatively friendly. However, was woken up two days in a row from 8.30am due to drilling and DIY work on my floor. I understand the work has to be done and it was midweek. But at least think about the guests and start loud drilling a bit later

The rooms were clean, large and modern with a great power shower. Bed was a bit firm for us and I don't know why hotel pillows are just so bad.liked the hotel, good value for money and would stay again if in the area.

Perfect for what I needed

As usual, trouble free and a superb breakfast! Worth it just the the breakfast itself

A vwry comfortable 2 night stay with good breakfast choice.

Hotel is great if you’re not out on the side which it shares with a busy round about like I did, to their credit when I asked to be moved an was moved to the quite side it was great and I had a lovely sleep but I doubt I’d if slept on the other side.

Clean room. Welcoming staff.

On arrival, we were given the wrong room. This was rectified however the room we were given had a terribly strong unpleasant smell. It came from the drainage. The hotel staff spray air freshener but this only masked the smell for a short anount of time. We were offered complimentary breakfast for our inconvenience. The size of our room was great and the staff did the best they could but overall the stay was very underwhelming. I will add that the staff at breakfast were particularly welcoming.

Good place

Great stay. Security guard blew his top when i had to pry open the front door at 1am. Not as friendly as i would like.

Staff were friendly and helpful, and breakfast was excellent!

Staff were amazing and friendly

Everything was clean and new. The staff were very friendly. It was nice and quiet

The hotel is tired with dirty carpets. The customer service at check in, reception and the bar were not very good. No expected added extras such as shower caps, water etc in the room. Stayed at Novotel in Leeds and it was lovely.

Nice enough hotel. Fairly basic and a little overpriced. Room in need of some refurbishment. The bathroom was good. All staff very polite and helpful.

Quiet and comfortable stay. Great sized room and clean. The staff were pleasant and helpful. A lovely little surprise in the room as being selected as 'guest of the week'!

Great location.

we have not been responded well

Staff were lovely, the lobby was warm and welcoming and the bar/restaurant were very comfortable. In regards to the room - the main shower head was very obviously in need of replacing or at least cleaning and there was a noise coming from above us that sounded like a washing machine which started in the evening and ended in the morning, I only slept a few hours because it kept me up. I tried Novotel because I fancied a change from our usual hotel choice but I don't think I'll go here again.

The staff are nice and friendly.

Feels like quite a standard business type hotel. The room was quite large and comfortable. The staff were very friendly and helpful. I paid for breakfast which was ok, but not good value and I think a better breakfast can be found at a nearby cafe. Walkable to the centre of town and from the train station makes the location fairly convenient.

Nice hotel, very clean and modern. Nice bar area, friendly and helpful staff. Room was good, queen sized bed. Had separate toilet and bathroom which was useful. Overall a great experience.

Clean and comfortable staff friendly, ideal location for the town centre. Would stay again.

Loved my room The bathroom The fridge Comfy bed Staff so helpful Communal space and decor really great too