We stayed for a weekend and had the most magical time. It was lovely to get proper 5 star service from the minute we walked in to the time we had to check out.

Excelente place to stay

Great hotel! Will stay there again.

Central to what we were doing- super friendly and clean.

We loved the location for it’s proximity to Buckingham Palace and the beautiful St James Park Our room looked ou to the Mews Our room was spotless and staff were extremely attentive The hotel definitely had an old worldliness to it!

We enjoyed our stay at Rubens at the Palace. The room in the end was much smaller than I thought it would be. I reserved a queen and the bed was a full. Very tight for two adults. The bed was also very short! Nicely decorated rooms, with great amenities. Overall, we had a nice stay. The building is beautiful and the staff was very polite and helpful. The door man Pascal was a delight! Great location!

The shower in our bathroom was hard to adjust the water room 321

The staff and service was excellent Great location easy for everything - would recommend for future travel

Outstanding staff, top in all respects. They were truly attentive to all of our needs and went out of their way to do so. We look forward already to our next stay.

The staff are really why the place is so great -- and the history. The staff were dilligent, earnest, and thoughtful. What more can you ask for in a hotel?

location buckingham palace , royal mews, great pubs victoria station,restaraunts and more. Hotel very classic English tradition with High Tea

The staff were outstanding. The location was perfect, right next to the Buckingham Palace. Our doorman, Pascal, was so accommodating and engaging. Highly recommend.

Nice rooms

I was so unsure how to rate this hotel...it is priceier than normal for us but as a special 40th anniversary treat we stayed for 2 nights...not really the hotels fault, but their elevator was broken What most bothered me was that there was no senior staff in the lobby directing everyone to the staff elevator...they said you had to walk up...we did 3x to the 4th floor then a nice young bellman took pity on me...I am 66 years old with 2 recently broken legs and said take the staff elevator...this should have been available to all...not only randomly As I could not walk down for a glass of wine, I ordered room service...1 glass...18 Pounds and a 7 pound 50 delivery charge...$50 Canadian dollars for a glass of wine I would have thought that with the lift broken they could have waived that Nice room...incredibly expensive drinks and sandwiches $180 CDN for 3 glasses of wine and 1 sandwich in lobby bar Broken elevator ruined what was a very special weekend

Fabulous hotel, awesome location and the staff are friendly and extremely helpful. The only negative part of our stay was the out of service elevator. We were on the 3rd floor and it was a bit of a climb after a long day of walking…but we managed.

This was our second stay at the Rubens at the Palace. Both times we brought two of our granddaughters. It is a beautiful hotel in a great location. It has the intimacy of a small hotel with all the amenities. We especially love the breakfast room.

This is very nice hotel. The best part was the staff, specifically Jason at the New York Bar. He's more than a professional. He is a natural. He took time to ask what we liked and made works of art for us. To call them cocktails doesn't do them justice. You can see his passion for his work in every drink he makes.

Great location, entire staff was friendly and attentive!

Nice to return to a familiar place.

Beautiful property however the room they put us in originally was DRAMATICALLY different than the pictures. We asked to be changed and they did so however we weren’t in our room until after 4:30pm. I dined at the restaurant and mentioned the dining discount. They couldn’t apply it and said it would be resolved at checkout. It wasn’t. Nice property but next time I’ll book direct so the quality of the room and service are matched. Would definitely stay again and location can’t be beat!

Great stay. Bar service slow

Location and reception are great

The staff was very friendly, professional and helpful. The location was perfect. Our only disappointment was that the room was very small.

We was very happy at this hotel

Olivia the manager and the bell hops were nice. The others at the desk were useless. Our keycode didnt work 2 days in a row. We had to get new keys to get back in our room. the bathroom door hinge was loose and wouldnt close. I told them about it but they never came to fix it. Our phone charger cord went missing from the nightstand after a cleaning. Rooms were tiny. Outlets were positioned poorly so water kettle for instant coffee had to go on floor next to bathroom where you needed curling iron plugged in at same time when getting ready. Btw, it was broken and wouldnt turn on. Also stubbed toe on door stopper located in center of floor isle when accessing bed. Bed was a double when we ordered a queen. No mini fridge available. No room to keep suitcase open so had to remove suitcase from Closet every time i needed something. No drawers to put clothes away. Bathroom door just clears toilet so no more than 1 person in bathroom at a time. Bathroom door should open out of bathroom rather than in but the engineers who designed this place were not too smart. Wouldnt serve me takeout coffee from bar at arrival. Complimentary coffee in lobby only available starting at 7am so leaving earlier for day tours, you need to go to a cafe 1st. It should start at 6am.

Amazing service from all of the staff at the hotel. Truly exceptional!!! Also a fantastic location right in the heart of London and easy to get around town otherwise. Rooms are definitely smaller when compared to American rooms, but have a lot of ambiance and personality nonetheless. Would definitely recommend for your London stay!

Staff was wonderful!!

Everything was great

The hotel is in a great location, across the street from Buckingham Palace and near Hyde Park and other attractions. However, the hotel is outdated and the rooms are very small and lack basic amenities such as refrigerators and ironing boards and irons. Also, the rooms follow are very classic theme which many people love but I prefer a more modern style.

Beautiful property and could not ask for a better location

Impeccable service

The staff was amazing. They went above and beyond to make our trip enjoyable. The room was fantastic and we loved the location close to Buckingham Palace, Belgravia and the Tube.