The Hotels.com ad showed a much fancier room than I got!

hotel management was rude and did not listen to my complaint. the staff during check-in was courteous.

Great location very clean. My only complaint is I wish they would offer the grab and go breakfast before 8am.

The bed and pillows were comfortable, but the sheets' elastic was non existent so the bottom sheets would not stay on. The room and bathroom had been remodeled so was pleasing and clean. The pool needs resurfacing, but it was too chilly to use while we were there. There are restaurants within walking distance and a free trolley will pick you up on the street outside. I like that the hotel is small. We were able to park our car right outside our room. We would stay here again if needed, but might opt for a hotel closer to the center of town.

We had a safe, comfortable and pretty roomy place to say, so that's the most important thing. My only 2 "concerns" were that the chairs on the deck were broken in the very middle and the beds were very high, especially for small kids, but i just put pillows on each side under the sheet and they did fine. Overall, we enjohed our stay, the staff was great and accomodating, and many things in Gatlingburg are close enough to walk to, even with kids in tow (but a stroller or wagon would be smart to take too.) Thank you! :)

Bed, floors and bathroom were clean. The jetted tub was a little hard to get in and out of, but otherwise so nice. They provided a service where you could place a door hanger on the outside of the door to let the maid service know what you needed instead of entering the room every day. The ladies at the front desk checking in were both welcoming and engaging with conversation. I would recommend this hotel for anybody. Location played a big part for me when booking as well. It is located directly behind Ober Mountain and within walking distance to anywhere in Gatlinburg.

I liked the spa tub, the balcony, the king size bed, swimming pool, and that o could walk to all the places

Clean and roomy

Staff was pleasant. Room was very nice.

Checked in was very nice, got to elevator and quickly learned the pics on the listing are fake! This place is filthy!! Garbage all over.. hair clumps in elevator. Got to room and was immediately overwhelmed with some sort of spray they must use to cover up whatever. Tv remote didn’t work, called front desk they came and reprogrammed it, but also asked if they could check all the drawers In bathroom cause the previous people left a bunch of stuff (guess the staff didn’t clean under the sink and stuff prior?) then sat down on bed to feel it slide on vinyl floor and a bunch of stuff under the bed was then found.. money, earplugs, and toenail clippings. Found blood on the wall, in a few places!! Hair in bathtub, floor, sink.. we complained.. they got back to us and said we could change rooms or leave? It was 10pm.. I wasn’t going to be able to find a place to stay, so me and husband grabbed cleaners and stayed in our clothes.. they got us a new room the next morning but it was maybe a bit better.. still overwhelmed with cleaner spray, and mold in shower, mold on floor trim, stains on doors.. air conditioner wouldn’t cool.. we finally said screw it and just left!! Went home an called our trip over.. I’m telling you the pics of this room ARE NOT THE ROOM you will get!!! It’s filthy!!

We had never stayed here before and was pleasantly surprised. The hotel has been updated and is just quaint and perfect for a nice little getaway. The staff is super friendly and nice. Love that it is a pet hotel. Our fur baby loved staying here. We will definitely come back.

The outside of the property is a bit rough in the condition but our room had been renovated. It was large, the beds were comfortable and they had good pillows!

Front desk was amazing and so friendly, room was super clean. Our room was even better than what's pictured in the site. Modern with country charm. I loved their service/housekeeping option cards. Tons of restaurants and entertainment within walking distance, we parked and didn't move our car til checkout. 10/10 recommend and will be back when we're in the area again.

Excellent help provided by staff. Parking is close for unloading. Each unit has a balcony overlooking the pool. This motel is on a busy road but nights were very quiet for sleeping. Grab N Go breakfast was good since everything had to be wrapped separately. Did not like the NO maid entry during stay. We stayed 6 nights and were asked to fill out a card when we needed washcloths, towels, etc. Yes, you could go to the office and have someone drop off the items, also. Ice is on the 3rd floor and wouldn't you know, the elevator was "OFF" 2 days of our stay. All in all, I would stay again.

Family trip. The room was very clean. Great location. Quiet. Except for the weird clicking of the ac, but that you got used to when slept. The hotel had a “grab and go breakfast” that was everything yOu could need to start you day. Overall, fun and enjoyable stay. Thanks.

We love staying at the River Edge Inn. The beds are very comfortable and it’s very relaxing

Very nice place to stay. Great accommodation and very close to downtown Gatlinburg.

I love that everything is about a 3 minute walk to get to the strip. Lots of restaurants with amazing food near by as well.

Last minute stop. Great value for the room. Beds were comfy and room cleaned. It was outdated facility, but overall ok.

I was disappointed with the cleanliness and breakfast

They have renovated this property, it would seem fairly recently. A few things are where you would expect them to be for a $175+ per night hotel. Other items are a long ways off. Beds were updated and comfortable. Flooring was LVP, which stays clean and looks nice. Furniture was fine. There were residential doors in rooms which didnt close. Literal sheets of plywood for door between balcony caulking in baths stained yellow from urine. Mold on ceilings at exterior wall. Common areas & balconies had flaking paint, rusted out railings, building materials in stairways (Bad odor in stairs also, had to hold breathe and walk quick). Just a general 'ick' throughout common areas and rooms. Location in just off strip in a more quite area of town. Pool was nice but small. If more than 2 families were at pool it felt crowded.

Perfect location. Not in center of chaos but still close enough for easy access to all activities

Good place to stay at. They just need to work on the pool more.

Was a great place to stay and will stay there again.

Family get away. It is an older motel, remodeled pretty well. Older pool was clean but no bathrooms near the pool….concerning. We went to our room of course but not certain others would take the time. Good location. Short walking distance to restaurants. River is across the street so you can walk and see it…the name is a little misleading. Overall…will stay there again even though the price is too high, only because I appreciate the nostalgia of the 80’s.

The front desk associates are very nice. I did t like that breakfast doesn’t start until 8am since we get up and go early. The room was pretty clean except the floors could us some attention. Carpet is dirty and the carpet free area of the floor didn’t look like it was swept. No sidewalks on this side of the street. I do give it a 4 overall for quiet, friendliness, mostly clean room, and convenient location.

Average motel. It requires to improve its maintenance. Broken pool furnitures, faded paint, etc.

Helpful friendly staff.

Very cozy bed and super clean ! Not far from The strip!

It was more than what I expected! Front desk made check in easy , she walked me through everything which was very helpful! Breakfast options are great. The room was spacious and clean. I loved that they had bath & body products in the bathroom!

We planned a weekend here for some relaxation and holiday celebration Pros- Comfortable sleep ☆☆☆☆☆ Location ☆☆☆ Size of room ☆☆☆☆ Freshly updated ☆☆☆☆☆ Fairly quiet and minimal noise Cons- Television extremely small No channel variety no movie channels Small pool/area Stringent rules for dogs Pet friendly but no place to walk pets, will require going somewhere else No dogs over 50lbs This hotel actually penalizes (barking) if other guests say, they hear your dog barking your charged $$$$$ this is ridiculous! For the Location and amenities of this hotel prices shouldn't be over $99 a night....

Cute little place! The staff are super friendly and helpful. The hotel while older was in good condition. Rooms features a fantastic shower, vanity, and super comfortable bed. The pool is also older but clean. I would stay here again.