They were very accommodating. Thanks team.

This property is not one of the best beach properties in the country I think they paid to get that rating. Food is sub par

Celebrated b-day and Mother’s Day here. Nothing short of amazing. Highly recommend!

Lovely for family

Every things was good

Karen at the front desk was amazing, Victor and Jamie at breakfast were so awesome , all of the staff was so great Ethen on the beach was so kind also

amazing

Appreciated the upgrade on 1/2 rooms. We will be back

I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.

We stayed for one night with our baby. Beautiful rooms and a really nice arrival gift waited for us upon check in. Hotel restaurants are also quite nice. Few things weren’t great, however. We were given a 6th floor room and had a view of a balcony below us. Not a big deal, but it was really disappointing to have a construction crew start working on that balcony at 7am. The hotel knew we had a baby with us (they provided a crib) so I’d expect a true luxury resort to think ahead and not put us in a room that’ll be loud early in the morning. Aside from that, the room was generally loud - we could hear the HVAC unit humming all night. Not sure if that’s true for every room or just ours. One small additional detail - typically at a luxury hotel, someone helps you with your bags as soon as your car pulls up. We were only helped after checking in. Not a huge deal, but didn’t feel like a true luxury resort.

No reason to stay anywhere else.

Perfect

Amazing service and all around

The best service room beautiful, clean the cleaning room twice a day I would definitely will be back. Thank you so much.

Amazing staff. Great views. Awesome food. Incredible vibes.

Excellent Hotel in all areas a five Star Servicing.

All ok

Clean luxurious

WONDERFUL, beautiful property and beach! We were treated like royalty and wanted for nothing all week. The food was exceptional, the spa was fabulous, but the true stars were the people who work there. They were gracious, polite, kind, generous, and very helpful. The suite upgrade we received was beyond our dreams and made our 40th wedding anniversary celebration so special. Thank you!! Thank you!! We can’t wait to stay at Acqualina again.

The best hotel

We stayed for 4 days Fri-Mon The hotel and the service was wonderful!!!!!! The restaurants at the hotel were really good also. Our stay was perfect.

One of the best places we have ever stayed! We loved our room our service and our entire experience at this resort, from the moment we got there we were blown away with the amazing service we felt so acknowledged and welcomed there thank you to the entire staff. We will be back again soon.

Acqualina exceeded all of our expectations. Service was amazing. During our time at the pool, Monica was very attentive to any request and she is so personable. Jorge at Costa Grill was fabulous as well. Dining options were fantastic and everything was delicious. The resort is impeccable and all of the amenities are well done. We will definitely return!

Unbelievable service and attention to the guests.

Service, service, service, this is the name of the game here!!! Impressed with everything… food, property, room, all great!

We recently stayed at Acqualina for 6 nights. We enjoyed our large room and bathroom and cleanliness of the entire hotel. The pools were nice and had plenty of shaded and sunny seating. The food was great at Costa Grill, Ke Uh and buffet breakfast. The atmosphere was sleepy. We were often the only family in the pool. Beach and pool service start late and end early. Staff would be scrambling to set up chairs when we got to the beach at 9 and they’d be packing up around us while we were playing on the beach at 4. We’re not factoring this into our rating as it’s personal preference but if you’d like to be able to have a drink in your beach chair at 6 pm, this is not the place for you. Our biggest issue was with service. Everyone was friendly but the delivery was totally lacking. Employees would offer to set up beach chairs but never return. Multiple times, we asked for water at the beach but never got it. We rented a cabana for the day and only saw our server once. We asked for a menu and waited an hour to get it during the cabana rental. We went up to our room while our daughter napped and found the cabana packed up when we returned even though there was an hour left on our rental. We called the concierge to see if we could get a carseat and were promised a call back, but never got one. The list goes on and on. At times we felt like an Applebees is more attentive than this 5-star hotel. Each staff person was very nice so it seems like there is a management/systems issue.

It is always a pleasure to stay in Acqualina Resort, the rooms and the hotel are outstanding. Best hotel in Miami Beach, with an amazing personal and quality service. Valet parking was a little be short hand I will assume comparing with previous experience.

the service was outstanding; every staff member addressed us by name and was most helpful; best hotel experience ever.

Acqualina was everything it promised to be. 1st class all the way. The best staff we've met in a very long time and that made all the difference

We will definitely be going back one of the nicest staff we have ever encountered

Hotel was really nice but the service was a real joke . 45 mins to get the car and you pay $40 a night . Long time to get a table even if it was empty and a eternity to come get your orders and be served . Really poor for the price we have to pay

It’s truly a beautiful property. A great beach. Nice rooms. There are some perks. Overall, for price and hotel rating- a B! Which is still above average