The grand hotel was crap to stay

We woke on the morning of our booking to hear a severe weather warning being broadcast on national television. Storm Bert was due to hit Yorkshire that night, with the Vale of York being highlighted for excessive snow. When I tried to cancel or rearrange my one night booking I was told that I had past the free cancellation period. I pointed out that we would be travelling against official advice and that I believed that the exceptional weather conditions were totally out of our control. But no one would budge and I was told I would lose 100% of my booking fee. I believe this is totally wrong and Hotel.com should have done more to get a refund from this hotel. I did phone the hotel on the morning of my booking to explain the situation and the man I was speaking to, Joe, was sympathetic and said he would speak to the hotels management to ask them to waive the charge or allow me to book for another date. Joe said he would get back to me but it’s now 24 hours since then and I’ve still heard nothing from him. This is very poor and because of these exceptional circumstances I should not be charged or at least been offered the opportunity to book for another date.

Good location both for railway station and event venue (luckily climbing the hills should be good for my waistline! Not a criticism, as the hills are unavoidable.). Aside from that, hotel is fine, decent and comfortable - have stayed here before, no doubt will again.

Had room 110, nice room but radiator thermostat was broken so couldn't turn it off so was a little too warm, other than that was nice perfect for what we needed

TV no remote receptionist came to look no way of turning on said she would return with one still waiting Picture been ripped off the wall and just left lent up against wall Bed uncomfortable springs sticking into body

Wanted to stay somewhere with some history and character in Scarborough, and the Grand has to be your first choice. It's still got a wow factor with the foyer and very impressive public bar, plus the ballroom, the theatre... You will want to go and explore. The rooms might need a little TLC, but they are very clean, totally functional and spacious. Spend the extra and get a sea view. Breakfast is, in hotel terms, good value. My only comment in the negative, and really this is just a personal preference is that it's possibly too hot everywhere?! How they manage to keep such a massive old hotel at such a high temperature is beyond me, as no radiator I touched was anything other than just tepid. To be fair, they know their clientele so maybe the coach parties are glad of the warmth! Give it a go and remember you're getting service based on cost and you won't be disappointed!

Massive positives; view from room, location, warmth of room, price and the building which in parts is beautiful. Fridge in room was a bonus and supermarket around the corner to get in a few drinks. No need to pay the ludicrous £24 a day for breakfast as here's a plethora of cafes within 5 min walk (Brewers Faye, Wetherspoons and MacDonalds to name a few). So why only 3 stars? The reception staff were bordering on rude when I arrived; when leaving I asked if I could leave my bags somewhere as my train was in the afternoon and was told no (think this is a first!). Tried to log onto the internet in my room to find out that I needed to pay £7 a day - never managed to log onto the available free WiFi on my tablet! Haven't been asked to pay for WiFi for years! Floor in the outside corridor creaks - it was so loud that I woke up thinking somebody was in my room! Locks don't work properly without inserting the key which led to lots of folk, to be fair not realising that the key needed to be inserted, banging (and banging!) their door to make it shut. Staff obviously have a problem as my door was open on arrival. No problem leaving the door open when they cleaned the room, replaced the towels or restocked the tea/coffee as nobody came into the room to do any sort of cleaning - another first at a large hotel! When I arrived there was a bottle of complementary water in the fridge but only decaff coffee.130+ steps to the beach but there is a tram lift. I'll be prepared next time!

Great stay lovely room will a jacuzzi bath and very clean