I liked the Victorian character and the heritage. The location of the hotel was very central and close to all attractions.

The windows were dirty and difficult to open. I understand that those were old with the hotel being a listed building and hard to maintain the cleanliness. Also when we took a walk around the property, we spotted a tent set up just below a terrace. The paths were not very clean and there was a dead bird on one of those.

Dirtiest hotel I have ever stayed in. Desperately in need of updating nd modernising. Bathroom floor was so dirty and stained we couldn't even use the room. No towels in room on arrival. Breakfast was disgusting.

Staff are excellent, always helpful and polite. Stayed in this hotel loads and never had any complaints. Breakfast is average but lots on offer... always had a good room, clean..tidy..and beds comfortable.

One morning we came down for breakfast at 9.15...I thought it finished at 10..but it ended at 9.30 so I still wasent late but a member of staff male with glasses on was extremely rude and abrupt, and said "your cutting it a bit close" and that they cleared all food away bang on 9.30 so we best hurry up!!...not the attitude I'd expect from a member of staff..we had plenty of time to get our breakfast and left at 9.40...so didn't think there was any reason for being so rude.. Also on a 5 day stay nobody came and emptied our bins, or refreshed our tea tray and was told at reception to put our rubbish outside our door and any used towels and they would be taken away and if we needed tea, coffee, milk ect we had to go to reception to ask for more?. I can honestly say I've never experienced this before. I had previously been on a 2 week holiday in Devon in a large hotel and my room was cleaned and bins emptied every day. But I completely understand they obviously try to keep costs down..and the hotel was full with over a thousand rooms. But overall we love this hotel..its very grand and beautiful, the evening entertainment is wonderful if you have children. It's very reasonably priced..its very welcoming..and we look forward to many more visits..so appart from a few small things I high rate this beautiful hotel... and thank you to the wonderful reception staff who work so hard and have always been lovely to myself and my daughter.

Very welcoming staff entertainment was good

So of the hotel need maintenance in areas. When busy on bars need more staff . Hotel rooms could do with a bit of maintenance some of the doors needed sprucing up.

we did not enjoy our stay will not recommend it

make it at least a 4 star rating

Breakfast was ok

check in time was ridiculous, tv didn't work, took 3 attempts to be admitted to the dining room for breakfast,

The room was like a shoe box! It was not clean at all hair in the bath and stains all over the walls and carpet the tv didn’t work and when we asked the staff at the front desc to take a look he was rude and said they don’t have time to deal with that! this was one of the most disgusting places Iv ever stayed and will definitely not be returning or recommending this place to anyone don’t waste your money

The towels and bedding were all clean , big room .

No WiFi, had to use data all the time, bar staff were awful as the woman behind the bar treated my husband badly, lots of flies , one was in are room and we couldn't get it out,