The hotel is in desperate need of a full renovation. I would say is a 2 stars hotel, definitely not 4. The walls are thinner than paper. You can hear everything that’s happening in the room next, above and under you. It was almost impossible to rest with so many kids running in the hallways, yelling and screaming and the parents or the hotel staff wouldn’t do nothing about it. The price per room VS what you get is totally a ripoff. The breakfast buffet was very poor. I wouldn’t stay here again.

Great views, spacious rooms. Staff generally gracious but seem tired at times. I liked that we were able to text the front desk via Whatsup to help us get taxis from downtown to get back to hotel even past 10pm. Food prices at the hotel restaurant are very reasonable but not the best. The breakfast selection was good. You’ll have to take a taxi to get to and from town. The hotel shuttle service (taxi that they call and pay for you) runs 4x per day (10am, 6pm to town; 12pm, 8pm from town back to hotel).

The management of this hotel left much to be desired. The recurring issue with room keys was not only inconvenient but frustrating, as it disrupted the flow of my stay. Having to make repeated trips to the front desk just to access my room was certainly not what I expected from an establishment of this caliber. Furthermore, the absence of a basic amenity like ice for drinks was perplexing. It's a standard expectation for hotels, and the oversight gave the impression of a lack of attention to detail. The limited food options, coupled with the absence of a diverse menu, fell short of the standards typically associated with a 4-star rating. The overall experience left me questioning the hotel's commitment to providing a comfortable and enjoyable stay for its guests.

The hotel was a bit run down and very bare-bones. There was an electric kettle in our room with no mugs, tea or instant coffee. The carpet in our room had many stains. The pool was rather disappointing - the steam room was broken, and one had to check out towels and return them to the lobby (not in the same area as the pool.) The pool is quite small and barely heated. The staff was fine - did not really go out of their way to be welcoming or helpful.

This hotel *seemed* like a smoking hot deal. And we did love our stay and would recommend it to friends overall. But there were two really stupid and frustrating things that caused significant trouble. First, the staff were all lovely and helpful. The best part of the hotel are the incredible views of Lake Argentina and the beautiful snow-capped peaks on the far side. That makes staying here alone worth it. The beautiful design of the hotel, including an incredible dining room and lobby area are the cherry on top. We also found the bed comfortable and the crib for our 2 year old was the best we’ve had at any hotel, primarily due to the great bedding. Most hotels provide no or very bad bedding for cribs. But the two terrible aspects of the hotel, which are both quite tragic as they’re easily preventable with slightly better management were this: 1. Terrible thermostat management. There’s some kind of hotel wide thermostat (I think heated floors) that by default leave the rooms a ROASTING 26 C (or 79 F). This is uncomfortably hot and we had to routinely shed all our clothes to be comfortable in the room. The front desk finally showed us how to blast the AC at 16 C to get the room tolerable for the times the AC could keep up. Housekeeping kept turning off AC, had to hide remote. 2. Unusable Wi-Fi. This was particularly frustrating as I had some work I had to do. So I ended up paying an extra $50 USD for a bunch of data from my US cell phone provider to tether with my phone.

Heated floor comfortable bed

It was an amazing view and beautiful room and location looking at the lake, amazing sunrise and sunsets, warm and helpful reception and staff, good restaurant, lovely pool and more. Easy to get to town by hotel shuttle or taxi (or longer walk). We would totally stay there again.

The staff at this hotel are second to none. Helpful, friendly, informative, and courteous. Andreas especially went above and beyond. The rooms themselves are more like an old holiday inn.

Beautiful building in Poot condition. Staff friendly but not accommodating.

Beautifull view from the room! Very big rooms with a comfortable beds. Breakfast is nice and rich in varieties of foods! Staff is friendly. The pool is a bit disappointed... The hotel is far away from the city center: it is quiet but you need transportation to the city and back (it is not a big problem). Recommended, I would stay here next time, too!

Wonderfully designed hotel that has slipped incredibly. The first room we were given had teo cracked windows. Drapes it both rooms were held together with tape. Bright spot: Francisco at the front desk. Don't think the carpets have been cleaned since it opened sixteen years ago. Thin walls. The place would be fantastic if it had a huge cleaning and repair. Hard to enjoy the views in that room.

Location and design

Отличное место, думаю, что лучший в Эль Калафате. Огромный номер с террасой, виды на озеро, природа… рекомендую

Lovely new hotel, beautiful views, and friendly staff

Beautiful hotel with amazing views of lake!

This hotel is spectacular. The views are amazing and staff are super helpful and friendly. Loved the pool and spa as well.

Great location and amazing views. But the hotel needs some updating, especially the bathroom had a weird smell right from the moment we walked in. The room size is also very small, we had junior suite and it was not even size of a standard room in regular hotels.

The view from the hotel is beautiful and overall the hotel is well designed. The service at times could have been better. A more regular shuttle in and out of town would have been great

We really enjoyed our 2 night stay. The view of the lake from our room was incredible! The room was nice, spacious, and clean. The restaurant was great, we ate breakfast there both mornings and dinner there one night following a long hike. The bartender was exceptionally lovely. Many reviews noted the distance from the main part of town, but we walked to dinner one evening along the lake and found it very enjoyable. And the cab ride home cost ~$5 USD. We definitely would stay here again.

For a rather expensive hotel, our stay was just OK. The bathroom was a bit gross with stained floor tile, and the carpet looked old and in need of a cleaning. Good service, but the room was really disappointing.

Fantastic view but swimming pool was turbid and foamy, carpets would benefit from being replaced. If view is what counts for you it’s a great place but if you visit for wellness and like clean facilities this may not be your priority.

Very nice view from the hotel, good property but it is showing its age. Dining is limited but good food and reasonable prices. Staff is great (helpful and friendly). Quick taxi ride to town.

The "shuttle" from the airport was actually a cab that we paid for. Everything else about the hotel was outstanding, excellent breakfast and very comfortable room.

Excellent everything!!!! Property was in an awesome place, view was insuperable.

Stunning views, unique architecture with clean lines meant to complement and not distract from environs.

Stunning views, unique architecture with clean lines meant to complement and not distract from environs.

The property is super nice and clean. Great service

It's location was amazing with views over Lake Argentina. Very quiet and tranquil. You feel you've reached the end of the world.!

Excellent location.Friendly staff. It is little far from village and complementary taxi is provided by hotel to market twice a day)

On approaching the hotel we had good first impressions, however once checked in we were left disappointed. The room and hotel in general are in need of some updating and maintenance, as pretty much everything seemed to be worn to the point that you wouldnt expect for a hotel. The check in process was also long and drawn out. We stayed in another hotel of the same bracket earlier on in our trip also in calafate, which was far superior in every way

WiFi too slow and undependable. Otherwise facilities were great.

The service and the staff were amazing. Extremely attentive and helpful.