Didnt stay still waiting to credit my money back

Loved the hotel. Surrounding area was slightly concerning.

No complaints other than the breakfast. The biscuits had some mold and the cereal was stale. We opted to go to McDonalds rather than eat bfast at the hotel the second day. The ice machine was also out of ice. Our floor was quiet and the beds were clean and comfortable.

Overall it was a good hotel stay, I would stay there again, but there were a couple of concerns. We noticed the hallway carpet really needed cleaned when we were going to our room, there were candy wrappers and all kind of stuff. It was vacuumed the. Ext day. We went to the hotel lobby to get bottled water (they had a little shop area), but they were out. Ok. Then at breakfast we asked for cream cheese for the bagels, but they were out. Asked for peanut butter, they were out. Tried to switch to waffles, the machine was broken. They have full size bottles of shampoo, conditioner and body wash in the showers. The conditioner and body wash were out. Asked the front desk, the hotel was completely out. The 2nd day, our room was cleaned but toilet paper was not changed and was out. Back to the front desk (where the staff was super friendly and apologized) but they were out, they had to rob some from a cart on another floor and bring it to us. I realize this could all be supply chain issues, but it seemed to be a lot! But the room was clean and the staff was friendly and I would stay again!

THE BEST HOTEL! The entire staff here at Holiday Inn is excellent in both hospitality and customer service! Check in, the room, the bedding, air conditioning, toiletries, swimming pool, and breakfast were ALL on point! We were a large group (husband, wife, 4 kids, and a service animal) and no one made us feel awkward or uncomfortable, but went out of their way to accommodate our we've need. We started in room 218. Two king beds with a sofa bed.

Staff was great during IT shortage. Arcade was empty. Only strip malls around and not many local-only food joints. And the gas station next door had room temp. beer lol.

Clean place, quiet and safe. Friendly staff, the breakfast was okay.

Nice place

The location.

Everything was great!

Clean, comfortable and large rooms

It was very clean and up to date.

Staff was wonderful, responsive and polite. Hotel was clean and pool was cool with a hot tub experience. The only issue we had was the telephones did not work and the TV went out, but was fixed promptly.

The rooms nasty

We arrived and were told the hotel wifi was down which meant NO ONE COULD CHECK IN OR STAY THERE. The front desk people simply flashed a Post-It note with the name and number of another hotel in the area and said, "try this place". Keep in mind, it was 11pm at this point...

Good customer service

Smelt like marijuana

This holiday inn was very clean and nice. The staff were very friendly, attentive, and helpful. Would highly recommend!

It was ok the breakfast selection was sub par even for the Holiday Inn. Not many choices. Room had some stains and just not as well kept as other Holidsy Inns I’ve been to.

Excellent distance from everything downtown. It was very clean and felt like a very safe area.

Hair found in our bed and shower at check in, carpets stained in room, itchy sheets. Our room was so gross we got up and left in the middle of the night. No refund given when I explained this to staff.

As long as you didn't look down at the carpet, the room appeared very clean. The carpet, however, was extremely dirty with cigarette burns in the carpet and dark marks that reminded me of gum that has been on the sidewalk for weeks and is black. Beds were very comfortable though.

The first room we had did not have a refrigerator microwave or coffee maker. I went downstairs to tell the front desk the lady was behind a wall I had to ring a bell and she came out with an attitude because I interrupted her phone call. She acted like it was a bother that she had to give us another room. The other room was okay the beds were comfortable there was no water pressure but I did not want to complain and have to switch rooms again.

Good hotel, all the points for letting us check in early. We arrived at the hotel at about 11:30 after a 17 hour drive from TX, we desperately wanted a shower and a nap and were so happy when they told us there was a room available. Good customer service, nice rooms, comfy bed. The breakfast could have used a few more options but otherwise very good.

Staff was great! Room needed updating, door stuck on tile in bathroom. Hot tub jets did not work. Breakfast was very good and staff was great!

Nice hotel

Checkin was a breeze. Night staff were very friendly and accommodating. Gym was nice and great indoor pool.

The hotel double charged my card. It was eventually fixed however it was a major inconvenience.

Great staff

Good place to spend the night with family

Great staff! Super clean and breakfast was good.

Over the top customer service from guest services leadership and team member.