Check in went well. Hotel advertised breakfast but it doesn’t qualify. They had a coffee and a couple of prepackaged gross pastries. The room was nice but ceiling fan was very dirty. Room was also a dead zoom no cell service. Overall stay was ok but a little over priced for what it offered.

Awful! No breakfast for the whole stay; the hotel claimed that the food delivery didn’t make it and it is once a week Hot tub not functioning although they called for service again Water pressure almost nil to zero pretty bad Mold all over see attached pictures Toilet very dirty and after several requests they never cleaned it see pictures No working elevator which is problematic for people with neurodiverse capabilities Quite a pity, this hotel could be very nice if the owner were to be more involved

I really enjoyed the stay and the room was very nice and comfortable. I was very disappointed that the spa wasn’t working and the elevator. I wish they would have mentioned it when they had called me to confirm my reservation. Also I wish the staff would have controlled all the horse playing by children in the spa. I had went there for my anniversary for something romantic. Overall I loved the hotel.

The room was nice. The staff does need more training in customer service. They didn’t check us in until late which was disappointing and did not clean our room while our stay of two days.

This hotel used to use unscented cleaning/laundry products. I called directly to ask if they still did & was assured they use unscented products. When we got to the room, a strong unpleasant scent hit us immediately. We went to the desk to explain we were told "I can't imagine who would have said that. We use very fragrant products." She suggested we air out the room. We tried for several hours & even slept w/the doors & windows open. The scent was so strong it impacted our sleep & it still smelled in the morning. [Some of my clothes still smelled after washing & hanging for a week.] We weren’t offered a solution (clean the room w/another product, suggestion to move to another room, nothing). We left for the day w/the windows open, but the room still had a strong smell. We ended up leaving after we returned. First we were told we could not get any refund. When we went to check out, we couldn't because she couldn't figure it out. They eventually refunded part of the stay, but our vacation was cut short. Telltale signs: no one at the desk (for 10-15 minutes–no sign/note). We were told that, although breakfast was supposed to be included, “They’ve wiped us out, but there is a little oatmeal & cereal.” Re: “spa”: no massage therapists working that week & the only spa-like things were a steam shower & jacuzzi. Every issue raised, the desk clerk said she’d have to call her boss. Poor management. Empower your staff, ensure desk coverage, food as advertised, etc. Stay elsewhere.

The rooms were updated and large but the hot tub area is small and hot tub was not very hot.

Great Location and very cleaned Room.

Nice hotel, good location, breakfast was pretty minimal, clean, easy to get around