We stayed at this hotel for 2 weeks. From the get go we had issues with plumbing in our room. We repeatedly told them about this, they’d come, but it was never actually fixed. We were eventually given a bucket to fill up the toilet tank with our bathroom sick. Finally we just had to ask for a new room. The pool was occasionally closed randomly which was unfortunate and is due for an upgrade. The policy is that you have to ask daily for a room cleaning at reception, which wasn’t an issue. It was just that a couple of times the cleaning never happened. Going to the beach daily you’re bound to bring in some sand and it would’ve been nice to have our room cleaned every time we had asked for it. It wasn’t all bad. The staff was kind and the location is amazing. The price was great too.

This was my 2nd time staying at this property. Luckily it was only for 1 night this time. The 1st time was decent which is why I decided to book again. This time was horrible! I’ll never book here again. The extra resort fee is ridiculous because there’s no pool, the bar is a joke and the breakfast they serve runs out fast because it’s not much of anything. The rooms aren’t clean. We had a line of ants on the side of our bed and some in our bed. We asked to move rooms. They refused and instead came up to spray our room and bed with BUG SPRAY. As if those weren’t the sheets we had to sleep in. It was just horrible and I would not recommend.

This hotel is in a great area! Number one advantage. We stayed in the junior sweet which was relatively nice- I have no complaints about the room. The hotel itself is very dark to give a more sensual feel. Day 1 we immediately questioned if it was more of a hotel for sensual encounters- I am confident that is the overall purpose of this hotel. We did not partake in that side of it, nor did we have any issues in that realm. But it is very obvious what this hotels theme is.

The room was horrible. Dead fly on my bed. My sister room was full of ants. Ants was in the bed. The hallway are very dark and scary. This hotel new a total make over. The vibe is creepy and scary. Very gothic, There was no face towels. I would not recommend this hotel, not even for a dog to stay. It's dirty and horrible

Horrible place but the staff was friendly

Location is the perk of hotel but it is in dire need of renovation. Did not have working lighting in restroom and no water pressure.

They charge you an additional $15 a day which includes “free” breakfast and “drinks”. Ok, so breakfast is mediocre and the people there they barely give you something… not much though.. you have to keep asking. You know, you can have a breakfast beautiful and full with everything for $15. I haven’t seen any free drinks, the pool area on the building is not maintained and chairs have mold, so I wouldn’t recommend. I won’t be back. I liked but for this price, you can find better options. Also it is very close to 5th ave, but the music is so loud and you can’t sleep. Then a lot of noise from drank people yelling right under your balcony. Also, lots of cars that make huge noises….My room was ok, but I know I can get for the same money, something much better. Besides this, everything is so expensive,, almost 3 times more. They look at us, tourists, like you are a walking ATM.. so I think I won’t be going to Mexico at all.

Do NOT book at this hotel. It is under-staffed, not prepared for customer reservations and extremely unprofessional. More importantly, unless you plan not to sleep until 2am every night then you will not get any rest at this hotel.

If you like to be sweaty in your room smelling like wet towels then this is the place for you. Make sure you don’t get set up for a kidnap. Enjoy your vacation

This place is kind of horrible they wanna charge extra for everything including inviting someone over to you room . Cleaning could be so much better

I had a bad experience, i should have read the reviews before booking here. The hotel is nothing like the pictures, nothing at all! Nothing like the description either!! Its very deteriorated, the bathroom does not come with bath robes nor hair dryer, there is no mini bar no coffee maker no safe no ceiling fan…… as everyone has complained we also had trouble with the key, which you got to try multiple times to make it work. But worst was the pillow cases smelling definitely not clean, to someone else’s perfume… we had to call and request clean ones which we never received until we went down to front desk to ask for them again. As per the staff they seem friendly but definitely not professionals.

My stay at La Reina Hotel was horrible. The hotel room was unclean. there was actually open condom in my room and a residue of semen on the curtains. This was disgusting and the bathroom was not clean at all. they didn't bother to clean the bathroom. Worse place i ever stayed.

It was the worse hotel I have ever stayed at …. We checked in and the next day we left and stayed somewhere else it was a total embarrassment…. The shower didn’t work I told the guy I front desk he said no one was available and that they would go the next day …. Nothing is like the pictures the place is totally falling apart …DONT STAY HERE!!! I sleeper there only one day and I got bed bits like 7 of them in my leg it was just terrible 😣

Staff were not very helpful during check in. Hotel rooms pretty dirty and very dark at night. Lights are off in lobby at night and room is quite dark.

great location professional staff

It's okay

Cool building and cool rooms. Staff was friendly. Rooftop pool area has a great view of the city!

It didn't allow to get my gold status upgrade. They also took 3 days to provide me with the free wine on arrival so didn't even drink it since I left the next day. The hotel seemed a bit decayed. I aced the sign to clean room for 2 days straight and no one cleaned it nor changed the towels.

The hotel is perfect for one or 2 nights

The location of the property is the saving grace of it. The aesthetic of the place is interesting but not enough to repeat the stay. The times the bars are open isn’t very convenient for the price you pay for the life style resort fee. Lights in the room were broken. The theme room was pretty disappointing. Check in took longer than expected even though we arrived early no early check in or room upgrade were offered. No vip perks, Expedia wasn’t even mentioned at all or recognized by the hotel. Would likely not stay again here. But again the location is great pretty central and next to a taxi stand.

I have been in this hotel many times and toured it when it first opened but this is my first time staying. La Reina is still nice but room fotos and themes could maybe use an update. Very nice and enjoyable rooftop! I would recommend!

Just a wholesome, quirky place that suits my personality. Noise outside my window was often loud and if the music pumping from the club was good I would enjoy it. Unfortunately it was not. Aside from that I had a blast and this place is just enough debauchery without being over the top.

Location was amazing, close to all restaurants and max. 10 min by foot away from the beach. Stylish and great hotel

Close to quinta avenida

This property is run down. The resort fee you pay is ridiculous for the subpar amenities. Also don’t agree to the tour where they use high pressure sales to sign up for some discount program. They also charged be for breakfast even though I didn’t ask for it. At first I thought it was the resort fee only. Be careful upon check in. Will never stay here again.

I stayed here before and was nicer, on one side of the building all the wood looks horrible and not taking care of COVID didn’t do that I know that for in fact. What has made us go back if the receptionist this time his name is Josue that took VERY GREAT CARE of us very friendly always very professional and kind.

The toilet kept breaking . I stayed 7 nights and 4 days out of 7 I had to ask to be fix. Phones didn’t work …

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Parking should be free, however there is a fee for parking.

Too loud having the room face the street.

I love the Hotel. It is fun and sexy. I was a little disappointed that it is starting to get run down a bit. Many of the cool features of the theme room no longer work. I noticed this on the last visit and hoped they would fix things up a bit more. It was ok this time because the rates are mich lower than previous visits but I would be unhappy at there regular prices to have so many items out of service. The young lady at the front chexk in was very helpful and beyind friendly. The bartender Pedro was a total rockstar! He took great care of us where ever we were in the hotel. For my girlfriend he was tbe best part of the stay. He knew us by name and was always showing up at the right time as if by magic. I would really love to see managment spend a little investment in freshening the place up and back to its previous level. Mostly small maintence, some paint, secure wood planks that are the flooring throughout.The location is perfect and the beds very comfortable.The concept is still great and I will give another try.

The water in the shower was boiling hot, or freezing cold. There was no in between. The AC was cranked so high felt like Antarctica. Staff was amazing, however the people working the breakfast couldn’t speak a word of English. The food was not good.