This hotel is awesome. Our room was a bit small for 6 nights, but we figured it out. The location could not be any better. Everything you need is just steps outside your door. The front desk is super nice and helpful. The room was cleaned daily. The lounge downstairs is quite amazing. They have assorted coffee, pastries, fruit and wines all day. I would stay here again.

Great hotel and super clean. Convenient to popular attractions.

Centrally located, easy access to shopping, museums, and concert halls.

Rooms are small and dated. I had a room near a noisy elevator that kept me up at night. Hotel in need of a general upgrade.

It was lovely and very chic.

Perfectly located for our visit to Vienna. Very helpful and friendly staff. Rooms very comfortable - well appointed bathrooms with great shower!

Pros: Perfect location, comfortable bed, bathroom is good size. Good hotel overall, would recommend to stay. Cons: smell in the hotel.

Great stay. Great location.

On arrival the receptionist was really friendly and engaging. We arrived an hour before check in but noticing it was one of our birthdays that week she worked her magic and managed to find us a room early. She gave us lots of recommendations for bars and restaurants nearby. The room (whilst not to our usual style) was comfortable. Lots of dark wood with a hint of a modern/chic. Only real complaint about the room was that the air con wasn’t that powerful but was ok. If it hadn’t been 35 degrees outside it probably wouldn’t have bothered us in the slightest. Really central location, just a few minutes walk to restaurants, bars, shopping and all the main sites of central Vienna (St Stephen’s cathedral, the opera house etc). Just a warning about breakfast, if you don’t book direct it is €29 each. That was somewhat of a shock when we had only ordered omelettes with bacon and sausage. We did try claw some money back with several pastries and fruit, but it’s still steep.

Very friendly staff and great location but the room had some kind of smell.

That staff were fantastic. Very friendly and helpful.

The ladies in the reception were excellent and reacted professionally when our room did not get cleaned on day . Room was quite comfortable and quiet . Breakfast was not included and would have been if we would have booked direct with the hotel rather than through Hotels.com!

The room was really nice and spacious.

Nice hotel, close to Stephansplatz. The staff was very helpful with great suggestions and special requests.

I had an excellent experience here. The staff were so friendly and welcoming! They gave advice on things to do nearby and where to eat, and when we showed up fresh off a plane, they were very hospitable. The rooms were quite unique but I enjoyed that. I couldn't hear any noise from the street (which was good since it was the Taylor Swift weekend and Swifties were singing their hearts out every night), but I did hear people in the hallway - but not when they got in their room! The lounge downstairs was nice but a little limited, and I was very sad to see the rooftop bar was still closed. But would still recommend this hotel!! Great location to many popular attractions.

Great disappointment, especially considering the online reviews for this hotel. The location is perfect, but the services do not match the price. When we arrived around noon, the receptionist was far from friendly, and our room wasn’t ready. We left our luggage and were told we would be contacted by phone or text when the room was available. However, we received no call or message. When we returned at 3 PM, the staff had changed, and they asked if we had received any information about the hotel’s organization—nothing. Please note that we were at the Lamee, not the Topaz; these are two separate hotels, which we only discovered upon arrival. As for the room, there were stains on the wall, ceiling, and unwashed curtains. We also had an issue with hot water in the shower, which was only fixed the next day upon our request. It would be appropriate to provide a kettle with tea or herbal infusions for a hotel of this so-called standard. In summary, the location is perfect, but for a VIP Access hotel at this room rate (around €375 per night), it falls far short of the standards set by the Marriott Courtyard in Vienna.

A good hotel for being in the centre of the city. We flew in like thousands of others for the Taylor Swift concerts that were cancelled, so it would have been nice if the staff could have organised something (a free drink, etc.) like most other hotels were doing. We went to the Max Brown hotel instead for their Swiftie hospitality.

Great location and excellent service!

It was a beautiful hotel, spotlessly clean, friendly staff and brilliant location

Best view in town

Just amazing!

The hotel was in a great location close St Stephen’s. Staff were really friendly and the hotel was nice and quiet. The room was big and spacious, we both slept really well

Great location!!

Great location. Staff friendly

Room was of adequate size,clean and cared for. The staff were helpful and went to greater effort to please. Breakfasts for me is unusual thing to participate in and every special request was followed with care by extremely pleasing hosts that encouraged me to try something different. The only things I could gripe about were lack of electricity sockets and the need to borrow adapters. Ohh and yes, I wished for a community area such as a bar or restaurant although I believe The Lamee across the road has one.

Clean

The staff here was so kind and helpful! The room was cute and clean. The location was perfect, walkable to a ton of tourist spots!

Absolutely the perfect place to stay! The breakfast was Fantastic! 24/7 coffee and snacks in the comforting lounge was the perfect retreat from tourist activities. The staff at the desk and In The lounge were phenomenal. Not just bi-lingual but multi-lingual were every staff member. Amazing and luxurious!

It was located in a convenient area. We had never been in Vienna before. Staff was very helpful, and the rooms were great. It is a shame we were only there one night. We had two rooms, arrived early, and were accommodated by being able to get into one of the rooms with the luggage. That was very helpful.

Cleaningness is an issue to this hotel. You can see the piled dust at the side behind the reception once you step in and so is the room. Hygiene issues as well as hotel does not put any plastic bag at the bins , not even to the one at the toilet...!! Guests check in and check out using same bins that i wonder if ever cleaned... Probably they dont provide daily cleaning service as we had to call the reception after the 2nd night that nobody came to clean Perfect location but hotel has failed to the basics..

Room was lovely but there was nowhere to sit comfortably. It would be very easy to add an armchair! The location is unbeatable. Staff in Reception are helpful and friendly.

Excellent location