it was great !

The bed!

This hotel was absolutely perfect, the service was phenomenal, the location was great, the rooms were exceptionally comfortable. I couldn't recommend it more.

Fantastic stay, fantastic dinner and drinks.

A gorgeous jewel box of a hotel in a great neighborhood of Madrid. The service is fantastic, the amenities are beautiful, and the room was super comfortable. There is a lot of attention to detail in this hotel. We were sorry we only were able to stay for one night!

Best hotel in Madrid. No doubt.

URSO is overrated and therefore poor value for money. Check-in was appalling - staff was rude, untrained and unhelpful. We weren’t even greeted. Asked for them to make a restaurant reservation for us and they did not even think to ask us for the restaurant name! The shower cubicle is very small for the size of the bathroom with a very awkward switch for the shower and overhead shower. The shower head was placed directly facing the door so any unsuspecting guest would have water sprayed all over themselves and the bathroom. There are much options in Madrid; certainly options that are much much better value for money. The only positive thing was the massage was good but even then the spa facilities are laughable for a hotel with spa in its name.

Our hotel stay was genuinely exceptional. Upon our arrival, we were warmly welcomed by Krikop (I hope I have his name correct). He not only assisted with our bags but also placed them in our room while we completed the check-in process. Liz at the bar was truly wonderful, providing some excellent recommendations. I looked forward to seeing her every time I visited for a cocktail. The receptionists were gems; they kindly gave my son a puzzle and some coloring pencils and a book. We requested a crib as soon as we arrived, and it was promptly delivered. Room service was fabulous and greatly enhanced our unpacking and settling-in experience. Housekeeping left a lasting impression; it was possibly the best service I've ever seen. Although I usually stay at Marriott properties due to my job, my family and I made an exception and truly loved our stay here. Despite some light construction noise in the morning, the overall experience was so delightful that we didn't mind the noise. Each night, we received a thoughtful letter about the weather and a treat. When it was pouring outside, a bellman kindly allowed me to use his umbrella so I could cross the street and grab some coffee. I don't remember his name, but I believe he was from Venezuela. The neighborhood is fantastic, with an array of local restaurants, cafes, and a kids' playground to enjoy.

Great hotel and breakfast, ideal location

This is a really wonderful boutique find in a very fun neighborhood in Madrid.

We really liked everything about this hotel: the majestic feeling when you enter the hotel through the stairs, the beautifully designed reception and lounge area, the modern and quite big rooms, the convenient location! The only thing I dont like is the lighting in the reception and lounge area. It is very dark . Apart from that totally recommendable

Love the market across the street

extremely helpful and very kind staff

Property is new and looks sharp, amenities are good, the spa is gorgeous and well run. This facility does not honor VIP access from Expedia, they will claim they are full. The bar is empty, the restaurant is empty, the lobby have very occasional people that hangs out and at the spa, I met only 3 couples on different occasions on different times the entire time we were there. We were given a room for handicap and that was not pleasant and they were not transparent about it upon our check in. We mentioned our VIP access and again they refuse to honor it claiming they are full. Otherwise, its alright, it could have a great potential to give their patrons a memorable experience.

Great hotel, pleasant staff. Would recommend and stay again.

The original room was on the smaller size but I upgraded to a nicer room and was very pleased with it.

Very nice hotel specially the lobby area and breakfast area. Condition of rooms is very well kept. The room area is quite small for the delux double room we reserved, the closet barely fits clothes for one person and there are no drawers at all. Otherwise everything was great and the staff super helpful.

Really lovely, well located and maintained property. The staff are friendly and super helpful and the rooms are well sized and, crucially very well soundproofed. The turndown service is a lovely touch with little treats left in your room each evening too. Highly recommended!

Terrific room and staff is terrific, from front desk to concierge to doorman, all friendly and helpful

From the time we checked in to the moment we checked out, everything was above & beyond. We will never be staying anywhere else when in Madrid.

This hotel is warm and friendly and super clean and luxurious. I highly recommend it. Every interaction with staff was warm and helpful. The room we had was filled with everything we needed to unpack and enjoy our four nights in Madrid. Also perfect for our afternoon siesta. I will recommend it to everyone who asks how my trip was.

Dear Urso Hotel team We stayed in your hotel on August 13 & August 14 and left on the 15. The experience was out of this world. The hotel atmosphere and the very friendly staff made this stay very enjoyable and we will definitely stay there again next time we are in Madrid. Your team helped us with where to go and the best way to go there. The food was very delicious and along with the service made it a great culinary experience. The team went above and beyond for us and I will definitely be recommending your hotel to all our friends who will be traveling to Madrid. Again thank you for the memorable experience and keep up the good work. Lubna nashashibi

It was in a great area, convenient to lots.

Greatly enjoyed our stay at the URSO hotel & spa! Services was top-notch and our room & private terrace were impeccable! Highly recommend URSO hotel & spa- thank you.

Very good Hotel, I enjoy to much my stay

it was so good.

Beautiful hotel and wonderful staff. Highly recommend.

Beautiful hotel! Great staff! Will be back for sure. They left us handwritten notes everyday and even a birthday card for my partner. 10/10.

Super welcome from staff. Rooms are very comfortable. Maybe try an upgraded room to get a view or more natural light. Windows are not totally soundproof but this a quiet area of the city. Nice breakfast and busy restaurant. Lovely spa on site. Location was great for me.

It’s a great hotel. Service was amazing.

Great Stay in the heart of Madrid! Staff was super Firendly and gave great suggestions! Hotel was central, walking distance to major attractions. Clean and Dinis at front desk was super nice:) SO was Kreekor, ( Bellman from Armenian/Lebanese origin) and the manager Barbara. I Can't wait to go back!

Great Stay in the heart of Madrid! Staff was super Firendly and gave great suggestions! Hotel was central, walking distance to major attractions. Clean and Dinis at front desk was super nice:) SO was Kreekor, ( Bellman from Armenian/Lebanese origin) and the manager Barbara. I Can't wait to go back!