The hotel is very dated, like cloth covered electrical cords, dated. The staff was great and very friendly! The rooms were cleanish... The pool was nice and the local black bear was fun to watch (from a distance). We named him "Skittles".

Love this place differently be back and if you want to see any bears this is the place

Our stay was fantastic. We had no issues at all, the staff was always friendly. The room was very clean when we arrived. I’m very pleased & will be returning to stay again.

The room was nice! Couldn’t find the ice machine and the telephone didn’t work! The pool was really far away! But for the price overall was a nice stay!

No one bothered you is was quiet and easy to find

It was amazing! I was expecting some run down room for the rate I got it for but when we had arrived the was smelled so clean and was cleaned. I loved that it had a standing small refrigerator in it! The staff was very friendly greeting my husband and I. We went to celebrate our 25th wedding anniversary! I will be staying again in the future!

I would most definitely stay there again

While it was very conveniently located, the pictures you see they have posted are not what you get. It’s clear they have done some remodeling but king room we stayed in and the double room our in-laws stayed in were not what we were expecting. It also appeared there was t much deep cleaning done. Our sheets had long black hairs (I’m red head) and along the walls hadn’t been vacuumed in a while. Staff was very friendly and the pool was nice.

Quiet, off the strip

clean room, clean bed. staff was great! had a fridge and microwave.

When I walked into our room, at first I was impressed with how clean everything appeared to be. We checked the bed for bed bugs as we do everytime we stay anywhere and we didnt find any. They actually had a protector on their beds to keeo bugs out which made me feel alot better. Upon closer inspection of the room though, my husband and I noticed the top of the bedframe, microwave and fridge were dusty, the plastic on the microwave and fridge was peeling off, the microwave doesnt heat as it should because it was missing the part that makes the dish spin. We had to meep rotating our food as a result. The bottom of the tub looked dirty but overall the tub worked fine. We thought the bathroom overall was way too small and my husband had to crouch to take a shower as his head kept hitting the ceiling. Overall, our stay was comfortable and okay for the price but we feel if the stated issues were fixed, our stay would have been alot more comfortable. Mostly due to how crowded it is near the hotel due to the business strip (which i dont consider the fault of this hotel, just how overall busy Gatlinburg is), we may stay in Pigeon Forge next time we come down as I notice its alot less busy out that way.

Front staff is impeachable!!! I believe his name was Jerry, he was above and beyond! Made checking in wonderful and explained everything so well!

Very clean and cozy updated rooms! I've been stopping in Gatlinburg for 10 years on roadtrips and this is right off the "main drag" near anything and everything. One of the few hotels that still have honeymoon suites with jet tubs and even better they've been updated from the old heart shaped tubs. My partner and I will be staying here on future roadtrips. For the price, location, and updated rooms this is one of the best spots to stay in town if you ask me.

Check which building your in since they have multiple units with vastly differing quality. The cheapest ones are basically motel dingy levels whereas the nicer rooms appear from the outside much much better but they really don’t show that in the pictures so you assume your getting a great room when in reality your not if you pick the cheaper rooms. Plus the staff was pretty disinterested in the clients and really make no effort at providing good customer service and experience.

Excellent and clean! Thank you

Pool and tub

Location is close enough to the strip to walk, but far enough away that you don’t hear the constant traffic & noise. We had an easy time finding where to check-in thanks to someone’s review saying to check in at the Carr’s Property. However, I do feel like that should be listed in the information for the room when booking. The room was decently clean. The bed wasn’t all that comfortable. The bathroom was pretty small, but serves its purpose. There are a few restaurants that are super close to the room. We walked to breakfast at Flapjack’s every morning & it was delicious. For the price, you can’t beat it this location & convenience.

Office kind of hard to find but the room was amazing! Bed was super comfortable, jacuzzi was huge and deep. Room was comfortable and stocked! Great room for the price! Staff is friendly and knowledgeable! We arrived late at night and he helped us find food that was still open!

Perfect location. Hot tub was really nice. The room Was comfy and i definitely enjoyed my stay. The pool was nice and had a good view. The staff were very friendly. Definitely recommend.

Loved the hot tub!

The description of the location of the property is deceptive - it’s not close to where it says it is. the motel is dirty and gross. The two guys working the front desk were outside smoking when we got there, and weren’t nice at all. Didn’t feel safe for my kids to stay there, but property not willing to refund and ex-ped-ia was no help.

If you're looking for a motel, this is for you! The only good thing about our room was the jacuzzi tub. The TV didn't work. The wifi was weak. The sink didn't drain well. When using the sink, the drain would back up and hair would come up with it. The bathroom/shower had hair (not from someone's head) on the floor and in the shower.

Just tv!

Room nice loved Jacuzzis very relaxing. Only stayed one night.

Good place to stay at affordable rates...

The WiFi wasn’t great. There was mold in the bathtub and the toilet water ran all night. The noise was bothersome. Tho checkin it was a bit confusing as to where the office was, but the considere was helpful in directing us to him and was very welcoming.

The prices were so jacked up for NYE holiday. Supply & demand I guess. No frills room for sure. They gave plenty of towels and made them accessible to guests in lobby. Nice! Do not take a shower at peak time. Our shower head and faucet in tub needed to be replaced. The room was clean and the bed was comfortable.

As always, check in was fast and easy. Very great front desk staff. Room was exactly what I needed. I really feel at home always. It's quiet and close enough to really have a great time without worrying about traffic.

This was a great last minute option for my stay in TN. I do wish for future tenants that the owners realize they need to specify that both carrs and country town are now under the same ownership somewhere on the directions to the office, thus both offices are combined on the carrs property. We walked around for 15 min on the country town property trying to figure out where the office was before having to call for clearer instructions.

This was a great weekend stay for my boyfriend and I! About a 10 minute walk to the main strip of gatlinburg.

At First We Pulled Up I Thought Nope…. But Then We Got In Our Room And It Was Small But Darling !!!! No Steps To Go Up They Have A Ramp To The 2nd Floor !!!! Ended Up Loving It

Great place to stay for the price