Property Nice location with wonderful views. food was OK. The negative was noisy people going to their rooms late at night.

clean tidy hotel

Excellent

Noises all night small back room, lumpy mattress.

Single room was ok, lovely sized bathroom. Struggled with the two pillows, too puffy and struggled with the single quilt, not a lot of quilt to be cosy. Breakfast was good, limited choice. Staff friendly. Hotel was clean. Lovely sea view from my window.

I enjoyed my stay. The staff were very friendly and helpful. Bistro was festive and service was efficient. Overall cleanliness was good.

One of the things I like about reviewing hotels is when the manager exercises their right to reply. It should give readers pause if they don’t. This is a general indication as to whether they care about their property enough to defend it or care enough about their guests to address any issues. Don’t get me wrong, it was nice enough. Nothing outstanding, nothing terrible. I just got the feeling that any minor issues would be ignored and any major issues would trigger the sound of dragging feet. Indifferent would be my feeling about this hotel and, I suspect, their feeling about me. PS: £38.85 for two breakfasts? Really?

Not great, room was tired, 504, screw head hanging out of lightswitch, scorch mark on ceiling light, carpet edges by skirting boards not hoovered , noisy with road noise, silicone needed around sink, I'll fitted wardrobe. Just tired !! But I managed. Staff nice, breakfast ok, evening meal nice but expensive. Parking a right chuff on. Not sure I would stay here again. To(restaurant area lovely)

Lovely clean hotel, friendly staff and lovely breakfast

Clean bedroom and lovely bar area with friendly staff

Ease of check where i was informed of a wedding party the following day .

Nice and clean, facilities were good. Staff friendly and helpful. Overall a good stay

Travelodge is better than this hotel! Room.was shabby and not clean, bathroom was tiny!! Wires everywhere for £82 a night terrible

Room was clean, staff friendly and location was nice

The property is old so be aware of what your expectations are, the whole building creaks if anyone walks. The showers are small and you will struggle to shower freely. The carpets/wallpaper are of various colors, making it look darker. I would not rate it bad, but you shall be aware you are not paying for 5 star hotel - so you get what you pay.

One night stay, that was enough. View was good, facing the sea. Parking was free outside in the loading only bays between 6.30pm and 9.00am. Reception staff were good too. But the hotel is a little worn and noisy. You can hear people moving around in the rooms above and we were above the bar and the thud, thud of the music until it closed was annoying.

Decor needs refreshing and my room carpet had a distinct whiff. Staff were all fab, particularly Margaret on reception who was lovely, very friendly and welcoming and brought soya milk to my room staright away, when I mentioned I drank it. She is an absolute star.

Nice food and nicely situated restaurant with long open views across the bay. Hardworking staff, some very young

With a bar & restaurant facing the sea & the Lake District across the estuary the hotel is well positioned. It is easy walking to the towns attractions.

Lovely hotel nice clean room and lovely veiw...lady on reception was so lovely and helpful would definitely stay here again

Great trip and location and weather

Had its restaurant.

Room was very small and a decor was tired stained carpets and damp on walls.

The worn out look and feel of tghe hotel marched that of thecrown. Too many cover up paint jobs and patching up when it desperatly needs a total refurb.

I think this hotel is totally focussed on £££. Customer service is nonexistent. £90 and £12.95 for breakfast which they charged even though I did not take breakfast. Plus £10 for parking!!

Good quiet no fuss stay with friendly staff

Check in and parking were easy. Room was uncomfortably hot and the fan didn’t work. Breakfast expensive so went to Wetherspoons instead. Good location only 5 minutes from centre but building work going on in hotel which was noisy as we were above the rubbish skips

The noise and vibration caused by the “music” from the bar right under our room was intolerable. It started mid morning and continued throughout the day, getting increasingly louder as the night went on. There was a private function on the first night which was so loud it practically caused our floor to bounce. We were quite unable to relax let alone sleep. Both nights it went on beyond the time we were told it would end and the reception staff were unhelpful and totally indifferent when we complained. Would not recommend this property under any circumstances.

Friendly staff but if you arrive after 9pm (as I did) there’s no staff at all. The room was really cold and there was nobody I could ask about how to turn on heating.

Comfortable clean room and friendly staff.

Didn't have the sea view room we booked, room small, dark with horrid view. Spoilt the weekend to be honest.

Arrived after 9pm and found the reception area deserted apart from an on-line check-in screen. It did not recognise my name or the booking number given by Hotels.com. Phoned the helpline number given on the screen a couple of times but both times got a message that the number wasn't recognised. Pressed the emergency call button on the reception desk but it fell apart. Re-assembled it and tried again, but nothing happened. Looked up the hotel's telephone number and called it. Managed to speak to someone who came down to reception. She insisted that I must present a credit card so that they could reserve £20 for sundry expenses, despite paying in full in advance by debit card. I was very tired and annoyed and couldn't correctly remember the PIN number for my credit card, so I said that I would leave a £20 note if she gave me a receipt, which she did grudgingly. I took the lift and went through a maze of corridors to the room, which was adequate although it had no view. In the morning I tried to re-trace the route to the lift, but my key card wouldn't open the fire door on the corridor. I opened another door that had a fire exit sign and went down some back stairs, along a corridor, down some more stairs, through a bar and eating area, until I found the reception area 2 floors below. When I complained I was told that this is deliberate, and my room didn't have access to the corridor leading to the lift! Collected my £20 note and left without enquiring about breakfast.