No hot water in my unit. Bed clean comfy. Sofa too low also no table only a stool which was uncomfortable around the island top. Room clean bathroom clean Supplies provided

The property needs a number of upgrades and fresh paint.

A lot of stuff is was in walking distance

Good property. Great location. Easy check in

This fraudulent site refused to clean my room but once in 8 days. The property details mentioned no cleaning fee but they charge an additional $45/d. Clickbait. Argued each day about towels. Sent a Whats app text agreeing to cancel my reservation and refund my last 3 days of no-stay. As soon as i checked out, they deleted the text and only refunded 2 days and blocked communication from me. The front desk doesnt get involved because there are almost 200 owners of the different rooms. I will never return and DO NOT RECOMMEND.

The only thing I didn't like is the fact I didn't get no fresh towels or any house keeping ☹️ also the fridge was too small no freezer to freeze my things to return home, over all I enjoyed my stay and will come again.

Staff was very rude and unprofessional I wouldn’t stay there again

Grrat location to beach and restaurants. Great value

It was ok for the occasion

Clean, friendly staff, communication with owner was amazing.

The apartment was clean. However the loud music did not stop until early morning and people were making noise intil 5am.

I didn't like the music late at night. I didn't sleep well. It's not there fault. There is a club near by. Everything else was fine.

It was not a hotel it was privately own rooms that was not kept up

Very nice loft with all the amenities needed. Great location to the town. Very pleased with the stay.

Propert is in disrepair, unsafe, had to use my phone flashlight on some of the walk ways because there was no lighting.

The property was centrally located which was great for doing things locally. The property had great access to the beach and was lovely with palm trees sprinkled around the property. The bad are not all rooms have similar upkeep. Some needed new curtains, microwave, towels, etc. We had 3 rooms in our party. There is now bar/cafe near the pool that is open to locals. This is a very bad idea as locals hung out around the pool area smoking weed night and day. The local guys would talk to every young lady staying on the property. There was a party of 40 or 50 young ladies staying for classes that was teaching dancehall. Needless to stay these ladies were magnets for local guys as they strut around the property in thong bikinis. Definitely it was not a family atmosphere most days on the pool deck. The pool also needs upkeep as my granddaughter broke out in rashes when she used the pool. Security tried many times to escort local guys off the property but that was a very difficult task as they faced resistance from these guys. I saw several guests complaining to property managers about the atmosphere on the pool deck.

I love the up keep of the property But the rooms need up graded like the area but rooms need updated change paint color bathroom need fan in living area

This place was a mess it’s dirty have roaches it’s not updated it’s very dirty and the owners are very rude. The bathroom have moles the tub and toilet is nasty towels were dirty Tv doesn’t work and the sheets smells funky. I’m going to post all the pictures on social media and the news station this owner needs a little shaken up they can’t rob people like this so not fair.

Overall good stay for the price Easy town access

I traveled with a group with the intention to stay at this hotel. We all booked our rooms at different times but well in advance. However, upon arrival, none of the rooms were available because the “owner” of the room could not be contacted for a code to let us in. I was in a different country, late at night, with nowhere to stay and the hotel had zero care about accommodating or finding a solution. Clearly communication at the hotel is lacking. After waiting for four hours and trying to check-in again, with no luck, I finally asked if there was any type of room that we could pay for and utilize that night. We were offered the “penthouse” which was dirty, didn’t have hot water and absolutely nothing like the pictures. Upon booking these rooms I made sure to call and confirm that the reservation was made and everything was good, not to mention the rooms were all paid for in full at the time of booking. I was unaware at the time of booking that these were private units that were made available on Expedia but managed by Sandcastles since that is the property? When finding out we weren’t able to check into our rooms I asked if they could give us a note or anything of that sort saying that I did arrive and attempt check in the hopes that it would make my attempted refund process easier and they said no. I have been going to Jamaica for 13 years and have never experienced anything like this. I would not suggest this hotel to anyone.

This property is terrible!! Do not stay at this place. The pictures don't do it justice with how bad the place really is. It's super outdated, in a sketchy part of Ocho and not friendly at all.

Location is great, beachfront on the main strip. You can walk everywhere from there. The restaurant is good especially for breakfast.

I cannot emphasize enough, this is not what Americans would be accustom to. The units are individually owned & can vary in upkeep. I had 2 units, one was decent, the other less than desirable. Communication was poor from the front desk, nothing is open on the property due to the pandemic. Neighborhood is nice w/a few things open & accessible.

The apartment was very clean and welcoming!was breath taken once I got to the doorway of the apartment remind me of America I did not miss anything everything was in the apartment eg!iron and iron board ,coffee maker.nicely groomed bed matches the curtains just as described on website.inside the apartment painted with very nice colors love!love!love!!!

Horrible customer service, extremely slow to provide any help. Pool is not cleaned with any chemicals, and restaurant is out of majority of the advertised dishes

The Room was privately owned ,which was a surprise. Bed was hard wilt wooden larts for support Kitchen faucet falling off cabinet doors off hinges. Need a thorough fix-up.

Staff was terrible.. Not welcoming at all.. Young lady at front desk seemed I was bothering her asking questions... Zero customer service.. no smile no personality.. Will NOT be a returning guest

Nice location, but the room is not what I pay for services was horrible there was roach in my room, no toilet paper and no one check on you and if you want your room clean you will have to pay extra.

Room was nice and spacious. They have a very nice restaurant on site. Food was pretty good

Front desk communication was very Poor they will let anybody in the gate

Tiles fell off the bathroom wall hitting my wife in the back. Son got electric shock from naked wires on a sockets.

The unit was very clean and the shower was recently updated.