We were due to stay the weekend of the Belfast protests and decided we did not feel comfortable due to our understanding that much of the violence was near the hotel. We expressed our concerns and were told by hotel staff that there was ‘no reason for concern’. I was told by a staff member that the riots were not near them despite a business at number 19 on the same road being set on fire, cars set alight in the area, and some nearby buildings I understood were being guarded by riot police. This was not the hotels fault - but we asked for the 2 rooms we had booked and paid in full for, to be honoured for another night but the hotel refused to do this so we lost the full payment for 2 rooms. We are returning guests, having stayed at House on a previous visit, and a gesture of understanding and goodwill would have gone a long way.

Stayed at this hotel recently did receive a email that there was a private venue and the noise would be a bit louder that usual. There was a full on party from 1 pm till 7 pm with around 500 people was not what we were expecting the noise was shocking people very drunk music was vibrating our bedroom walls, we went to get food at the bar and we’re turned away for almost 3 hours because of cleaning up from the party ect, would not recommend to stay on the august bank holiday weekend

Check in staff was rude but management was great and made the experience better

Let’s start with the positives…staff were lovely. Breakfast was delicious and a great selection on the menu although I would suggest some fresh fruit alternatives at the self service station. Now the negatives unfortunately…rooms for want of a better word are ‘tired’. Upon entering the room we where assaulted by an awful smell which when reported to reception the reply was ‘it’s possibly the drains’ delight

Staff friendly, restaurant excellent.

Interesting old building, staff super nice and welcoming

Great overnight stay for local concert venue

Check in could not have been easier, and every staff member we encountered was friendly and helpful.

Staff were lovely at the hotel , really accommodating and friendly. However, the room wasn't too bad for a short stay but the bathroom was quite old and had a funny smell.

Good place. Very friendly staff. Restaurant didn’t suit us.

Lovely people, very good bed, busy multicultural and students area, moderately noisy, needs a hoover…

Very nice and friendly staff! Clean and well maintained property. Very small room for double bed double occupancy.

The property lobby was very rundown. The hallway carpet was stained. The TV didn't work. The front desk staff was great & very helpful

Perfect location and overall nice hotel with a bar/restaurant downstairs and plenty of seating area outside too. Plenty of replenishments for tea and water which was a nice touch and the room itself was spacious. Thought the bed was extremely comfy too! Rooms were quite old fashioned and dark but that’s the overall style of the hotel I’d say. Only negative was the shower, as the water smelt funny when you had a shower and the shower knob actually would fall off as you twisted it, which wasn’t ideal! Think that was only our room though as our friends didn’t have that issue.

Really enjoyed my stay here! The staff were friendly and most helpful and my room was nice and comfy. I was very pleased with the little amenities that came with the room that I normally wouldn't expect from a 3 star UK hotel, such as the tea and coffee maker, bottled water, a electric fan, pretty nice little toiletries and even a toothbrush and toothpaste set. I'd read some complaints about the cleanliness, but my room was very nice and clean. The corridors do have that "small space that has been carpeted for years" smell to them a bit, but as long as the rooms don't, I don't really care much. I was a little sceptical of the bed at first as it wasn't very soft, but ended up having two excellent nights' sleep (which I normally struggle with), so ultimately not a complaint. Biggest drawback was probably the lift being out of order. Not a problem for me personally, but guests with certain disabilities would have encountered problems. The staff helped anyone who needed it with their baggage, though. I'd happily stay here again.

Staff were friendly and helpful. Access to restaurant with very good food and beverages was great. Activities and entertainment were within walking distance.

our age 75 plus elevators out of order room at 3rd floor terrible luggage ?

Lovely, friendly staff. Nice room, comfortable beds and good shower. Bar and restaurant was a nice atmosphere in the early evening and good food. However, whilst we were warned that the underground club had reopened after we booked, we were not informed of the full DJ set that took place on the ground floor until 2am. This was a Saturday night and was incredibly loud (you couldn’t hear the basement club noise), and kept us up for a good while. It’s a shame given how nice the staff and aesthetic are, as well as good location.

Very nice service staff. The room was older and especially the bathroom was not in a very good condition (for example mold at the ceiling).

Hotel was fine, very convenient for event venue. Staff were friendly and helpful.

Staff especially friendly and helpful

Staff are so nice and friendly the manger was so nice and gave me early check in due to it being my birthday rooms are nice and the property is very close to the town.

This is an awesome hotel! Fun, creative, just steeped in great vibes. Had a blast. (Note: If you don’t like music or bass seeping into your room, you may want to try elsewhere. Though they do offer earplugs for those who need them.)

Lovely staff, who gave excellent recommendations. Fantastic cocktails at the bar. Beautiful quirky decor. Let down slightly by the softest mattress I’ve ever had- it was like being on an air bed!

The staff could NOT have been more lovely and friendly and accommodating. Unfortunately though our room was pretty shabby and the safe, the towel heater and the room telephone didn't work. It was also pretty dark in our room with aggressive overhead light. There was also no fridge and we couldn't control the temperature in the room. While we loved the staff I wouldn't recommend staying here.

The staff were excellent. The rooms are comfortable, the bathroom needed updated. But all clean. I would stay again.

Staff were lovely and very helpful. Was able to check in early and had noted request for a quiet room. The room itself was quite tired and needs refreshing - lots of marks and chunks out of the wall. Shower in bathroom was nice but bathroom itself needs updating, fresh towels etc. Room itself was generally quiet but walls very thin, could clearly hear people talking in the corridor and the noise from bar below (even from the third floor). Breakfast was very nice and was lovely and quiet before 10am! Overall just okay, wouldn’t stay again!

Perfect for a long weekend would use again.

Nice freindly staff clean and comfortable hotel

The dirtiest hotel I have seen in Europe and I would never recomend for any one. Very very dirty and disgusting at times, to be honest. See a couple of picture from the bedroom and breakfast lounge. Attached. The only positive is the people in the reception: very pleasant.

Front desk and restaurant staff are great.

The staff on reception are fab and really helpful - the service in the bar/restaurant far less welcoming. Smoking area is on the main street at a public bin. Bedroom was dark and the bed ridiculously uncomfortable. Bar closes at 10pm although theres a night porter service from then on - just really not the best place Ive stayed