The check in was very professional and we felt welcome. The room on the 6th floor was easily accessed by an elevator. We had booked a junior suite which was meant to have a queen bed and a sofa bed. We were a little concerned when the website didn't show the sofa beds in their photos, but as the booking was for 4 adults we relied on the fact that they would be sufficient. Unfortunately they were not. The sofa beds were more small single narrow couches that folded out with a very uncomfortable top "mattress". For adults to sleep on, it was not suitable. Short and narrow so it was not possible to sleep comfortably and with very restricted movement. All website photos need to be updated to accurately show what the bedding situation actually is. Simply showing the 2 couches is very misleading. The room itself was large, very clean and had everything we needed. We appreciated the bottled water. We did not use the mini bar, but it was well stocked. The bathroom was clean and modern. The toilet needs some attention in that it would continue to flush and the cistern drip until you hd to tap it several times to stop. This was difficult when it was being used in the middle of the night. The hotel is conveniently located, a short walk to the metro which was the same line straight to the heart of the city.

Nice hotel in a quiet area, convenient distance to U-bahn. Room was spacious, bathroom clean and updated. Only minus is the relatively hard bed and the slippery protective sheet under the bed sheet, which gave an unpleasant feel of the sheet sliding around whenever turning in bed.

The overall stay was ok.. We were coming from Salzburg where we stayed at the IMLauer.. Night ad day compared to the Vienna location. Breakfast staff was not friendly at all. We have an 8 months old baby and when i asked the lady at the front if they had apple compote, she said NO. But when i went around to check, there it was.. I was not happy. Breakfast was very basic, not great at all like the Salzburg location. High chairs for babies were dirty. My bathroom sink was not cleaned at all, you can see dirt all around as we stayed 4 nights. Overall staff was not very friendly and welcoming. Just very cold!

Pros: Property is convenient located with easy walking to restaurants and shops. Property is well maintained. Cons: the a/c in the room I got was not working properly. Outdoor temperature was around 90F (32C) and room temperature (at nights) was around 75-76 F (24-25C). Very uncomfortable to sleep. Bed mattresses are uncomfortable not providing good rest. Temperature in common areas of the hotel was warm and unpleasant. I complained with front desk about the temperature but the problem was not addressed. The first night I asked to a man at front desk (day shift) if they can provide portable fans to mitigate the hot and he said they don’t have fans. Later around 2:00 am I came to front desk and ask again for a fan because we were sweating, and he provided me one fan. Very upset with the first employee. Second day there were a lot ants in the floor and my daughter bed. We asked for cleaning. When we arrived that evening a lot of ants were still in the room. I went again to front desk and the employee did not took seriously our complain. We spent 3 nights in this hotel and the experience was terrible.

Good location

Comfortable, clean stay central in Vienna. The staff are very friendly. The facilities (sauna, bar area etc) are well looked after and pleasant. Note the parking garage is some distance from the hotel and does not have step free access. This hotel is a short walk to the sights of interest in the city.

Lovely hotel in an excellent location. Very easy to walk into the main tourist area and good transport options nearby, including train to airport.The staff were lovely and helpful. The room was clean and comfortable. It was a birthday treat for a friend and she had a great time. Thank you to all.

bad internet wifi