We have stayed here before. It is walking distance to many restaurant, bars and breweries. Not happy with house cleaning. The totally didn't clean the room one day, and we had to flag them down to get it cleaned the next day. We were there for a week and not once did the replace the hot cups, coffee pods, take dirty glasses and replace with clean glasses. And we left 5 dollars a day for cleaning staff. Front desk staff were friendly.

Room curtains did not close letting parking lights to shine in room all nite. No refrigerator or hairdryer in rooms. Although it is a BW did not offer free breakfast. Rate seemed high for no amenities

The only thing premier about this hotel is the title and the fact that it is in it old hotel that was once the center of town I guess the lobby is very nice the bed is nice and the towels were nice. However the places run down there’s floor Baseboards chipped and missing it’s just generally rundown. The biggest thing for us though is we checked in at 3 o’clock with our service animal and show them the card discussed with the front desk lady that there would be no charge I have to see if that’s going to be true as other westerns have charged us and we’ve had to call them on it. We checked into our room at three we went upstairs to check it out then we left for the day came back at 9 o’clock at night and lo and behold our keys didn’t work and someone else was in our room we have been assigned to a different room and been unknown to us, there was it was no notification. It is very unprofessional and after a long day it was difficult for us

The property is really starting to show its age. For being a BW premier property is just doesn’t live up to it. My room was somewhat clean, but floors didn’t look swept, the desk had stains still on it, which I cleaned off easily with a United wipe. Just not the level you would expect.

The VIP program is a joke. Only received a one time 15 dollar coupon for a four night stay. Was used at the over priced breakfast to get one breakfast sandwich. Room was dated dirty. Very over priced and do not recommend.

What great place to stay. The hotel is beautiful and every thing you need is a short walk away.

Great downtown location. Walkable to all establishments. Bonus was that there was a live 80's band with no cover.

Was kind of loud due to parties

This was a nice hotel; better than expected. The staff and manager were very professional and helpful when there was an issue with pricing when I booked online; very accommodating. Shuttle to the airport was $10. There were some minor maintenance issues with my room, but the staff were quick to address and fix the problem. One con is that there are NO REFRIGERATORS (at least in the double rooms we booked) and they had no microwave in the lobby area. The only available microwave was in back office at the front desk, so they had to microwave food for you.

The hotel was great. Plentiful amenities and in a great location. Would absolutely stay here again. But I really wanted to give a big shout out to the staff. During my stay, there was an incident with my car in their parking lot (the hotel overall felt very safe, I think it was just some drunk guy at the Sturgis rally who just decided a brick and my back windshield deserved to be together). And the staff did everything in their power to make it right. Everyone at the front desk was incredibly helpful but I especially want to point out the red headed woman who was working that Sunday afternoon (sorry I didn't catch her name!). She turned what should have been a nightmare into a minor inconvenience. And, to be honest, I didn't mind staying for another couple of days. Thank you all so much for your help and am looking forward to staying again next time I'm in town.

The onsite restaurant closed early- only open until 10:30AM, was unable to use VIP credit.

Awesome proximity to live music in summer. Bummed that the room we stayed in last didn't have a fridge, they had to bring one to our room so that our food wouldnt spoil. But they did bring one, which is really nice.

Came for Sturgis Rally. Nice spacious, clean room. Conveniently located. Disappointed with hotel breakfast selection. Staff needs training. Hotel will charge you extra for microwave and fridge!

Very quiet. I like the decor including original detail and updated to reflect Black Hills.

The air conditioning was so loud that we couldn’t sleep.

nice

I really like the room and location. Very comfortable and clean. Staff was friendly. The whole parking lot was reserved for bikers that weren’t there. Maybe they should safe it for the as l customers.

We have stayed here before and we loved it both times. The area is great for shopping, restaurants and we love Art Alley and all the President’s statues. The hotel needs a little refresh.

Good facility. Good staff. Great dog area!

Bed was very comfortable and the room was clean.

old building could hear a lot of noise from the street, poor lighting in the room, could hear people walking down the hall. had to pay for breakfast and it was $14.00 and all it was pre cooked sausage they put in deep frier to heat up, biscuits were not fresh. the gravy was water gravy. cold fried potatoes and over cooked eggs. rooms were over priced.

It could be a bit cleaner but overall good

Over priced for location and condition.

Very disappointed there is no microwave and refrigerator.

It’s very clean & great hotel. We like it so much

We were spending 3 nights at Rapid City and when we arrived the room had NO drawers at all but a big desk. I went to the front desk and they were Not accommodating because I booked through Hotel.com. i was force to call Hotels.com and they were able to help me to get another room which had actually the same problem plus a loud AC. The only positive thing about this place was the location

Clean room. Could hear everything outside even though we were on the 7th floor. Very hard, uncomfortable bed. Bring your own pillows, the ones in the room were awful. We were there at the tail end of an unusually hot week and although it ran nonstop, the AC was able to maintain a comfortable temperature.

We liked the location. Walking distance to various restaurants and shops.

Great location. Room was dirty.

Outdated rooms, expensice restaurant and the bartender had no personality and did not even mum a word to his patrons even when spoken too

Cleanliness can improve

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