Location for visiting the sites was perfect. Good breakfast. The receptionist was helpful in arranging taxi and advice on sight seeing.

Location: 10/10 . If you love walking, you can simply use google maps to reach many locations in the Old City such as Gethsemane, Mount of Olives, Church of the Holy Sepulchre, Western Wall, Temple Mount (Dome of the Rock), City of David. The hotel is also near the Damascus gate where you can easily hop on the light rail to reach other destinations. One of the best advantages of the hotel's location is that is it in the Muslim area - where food is the cheapest compared to the very expensive prices inside the Old City. Some reviews mention that the streets are dogdy and the looks may give a feeling that is unsafe, however, do not be deceived, the location is perfectly safe. Breakfast: 10/10. I highly commend the very hard working restaurant staff during breakfast, for offering their services. The selection of food is varied and there are options for healthy eating which is amazing while in Israel. For a 9-night stay, I was happy to shed almost 12 lbs due to the healthy greens served in the morning, coupled with walking around the Old City. Reception Staff: 6/10 While I read in some reviews here that the reception is friendly, unfortunately, I never experienced such. There were no bad experiences however, but trying to greet the reception a good morning/evening does not get any appreciative response. Anyway, perhaps the reception is already old and grumpy and is already used to the familiarity of working in the hotel, forgetting the principles of hospitality towards guests. Room: 10/10. Spacious and clean including the bathroom. Too spacious that it is quite hard for the heater to distribute warmth during winter season when I stayed. But, no complaints here. Still 10/10 Value: 8/10. The cheapest that I can find for a private room with dedicated bathroom and daily breakfast for a 9-night stay.

Cleanliness: Room are clean, yes. But, the reception area? No. Cleanliness is not only what the eyes can see, but also what you smell. Most of the time, the reception area is reeking of second hand tobacco smoke, most especially the elevator area. Looks like the disgusting smell is emanating from the "conference rooms" near the elevator. During the evening, the tobacco smoke becomes saturated in which unfortunately, the smell travels to the upper floors and can come seeping in the small slits under the doors and contaminate the air in the rooms. Holy Land Hotel, come on, not so holy eh? Reception staff: Much better wear those masks than not giving a genuine smile towards your guests. Noise: When non-empathic guests carelessly talk loudly along the corridors without the common sense that there are other guests in the rooms, be ready to be disturbed of your sleep.

The hotel is fairly close to Al Aqsa and Damascus Gate and is situated just outside the old city. If you are fit and well the walk is no problem although perhaps not so convenient for elderly or young children who have mobility issues. The hotel is clean and as you enter the reception area there is a lovely fragrance. Rooms are perfectly adequate. We had a double room which came equipped with a kettle and tea/coffee supplies. The bathroom had a modern shower head, good water pressure and it also had a hair dryer. Staff were friendly and helpful. Breakfast was included and it had a good selection.

Location, comfort, and cleanness.

Breakfast coffee is instant coffee. I think we should be getting proper coffee for the price we pay (automated coffee machine/or filtered coffee). Also, no flexibility when it comes to check-in check-out.

the location was superb, very accessible to shops and to public transport a lot of tourist spots around that is walkable like via dolorosa, gethsemane. my mom and i truly enjoyed. we really loved the breakfast, has massive options/choices and tasty as well. the staff were so polite and efficient. we had some adjustments for our trip and they accommodate it. we appreciate all staff (there were like 3 we interacted) and all were same - polite, professional and helpful. thank you so much we will def stay in this hotel and recommend to others. the only thing was the lift which is still ok, its small and one was out of order. but rest was truly amazing

none in particular, just maybe give water

Everything was perfect. Hotel location, breakfast, dinner, staff... We enjoyed and we repeat second visit

Nothing

I loved everything about the hotel. very clean, the staff were amazing, the breakfast was great. excellent food choices. hotel location was amazing too. and the scenery from my room towards the holly mosque was magnificent. highly recommended.

nothing

Very well located hotel, in front of the old city entrance and 1min walking from the bus stop. Very nice staff (thank you!); clean and big rooms with everything you need (tv, boiler, coffee, bath products).

Quite noisy, at least at the first floor where my room was. Traffic on the street could be crazy and so the children strolling (and shouting) around the hotel.

I have been there for second time already. Really good location, tasty breakfast, comfortable beds and friendly stuff brought me back again.

A bit of mold in the bathroom. In the winter the room is too cold and the aircondition cannot warm the room enough so we were really missing another blankets to put over us or way warmer one blanket. The thin one we had was not really enough :)

Excellent location and very clean and good standard hotel. Staff very friendly and helpful. Beautiful views of Dome of the rock

Room slightly noisey and tv not working

Location

Breakfast Staff You are not important if you are not part of the group Room was not ready even at 3pm for Check in

Good friendly hotel clean and presentable. Good breakfast rooms cleaned daily.

Little bit far from Masjid Aksa a least 15-20 min walk.

good breakfast buffet!

walk-in shower floods the bathroom floor

Good price. Close to Old city

Staff was not friendly, noisy and dirty district

top view bar was closed

Very good location and Breakfast. Dinner also was very good. Very near to the attractions.

The property is ideally located near the old city

none

in center of jerusalem historical place 2min walk from Herods gate in a neighborhood with all facilities A fantastic view from rooftoop restaurant

Good location, good breakfast, parking, friendly and helpful reception

Rooms have zero sound insulation. We could hear noises from every other room in the hotel. Cleaning staff were kind enough to start screaming at each other and wake us up in the early morning hours…