The staff are exceptional and the hotel is extremely clean with a good pool area, restaurants and bars, wonderful rooftop bar/restaurant.

The property is truly excellent. The only challenge is the mosquitos on the island.

I thought this property excelled in customer service. The staff we encountered were all so accommodating and friendly as well as went above and beyond to make our stay an amazing vacation! We loved the decor of this property and felt that it was more of an upscale hotel. We also loved that his hotel partnered with a beach club for umbrellas and chairs so we never felt that we were without service at the beach.

That the beach was crowded when there were crushes ships in port.

This hotel was absolutely amazing. Everything was top-notch. The decor, layout, facilities, and food were all above average and exceeded our expectations. However, the thing that made this hotel top tier was the customer service! I cannot begin to explain how phenomenal the customer service was at this hotel. From the cold towels and cocktails upon arrival to the friendliness of each person we encountered, to the personalized details of housekeeping. The evening of our arrival, we did not realize the time the hotel stopped serving food, but the manager on duty went to the kitchen to gather us some fruits to hold us over. Great, great service.

There was not much to not like at this location. There was a minor incident at their rooftop lounge Pom Pom, but the hotel manager on duty promptly and adequately resolved it. Also, there are not many areas to lounge if it happens to rain, which it did on one of our days there.