Great location, 10 minutes to Canterbury, very quiet, great staff - they couldn't do enough for us, greeted us like friends every morning. Would definitely book this place again if in the area - fabulous stay for 4 nights after a 30 hour flight from Australia.

Perhaps the best staff i have ever seen in any hotel. Very helpful and caring. Thank you so much !!

Very noisy next to highway and no air conditioning in rooms. Overpriced! Nothing around hotel.

Great hotel. I have always been a fond user of Holiday Inn Express all over UK. Parking plentiful not happy we have to pay to use the hotel carpark in addition thats a first for me. Check in easy, room as expected, bar nice and clean. Didnt eat dinner but breakfast was great. Absolutely will stick with Holiday Inn express hotels.

Hotel is great, staff are brilliant. Only downside is the parking.... There are serious restrictions. Be very careful about parking and sticking to terms and conditions..... To avoid a fine... If you have a larger vehicle no chance of parking in the small space6

Hotel is nice, staff are brilliant. Only downside is the parking..... Just make sure you stick to the terms and conditions to avoid a fine..... If you have a slightly larger vehicle no chance of parking in the small spaces

The family room Duvets weren’t clean and the way the arrangement looks it was an recently used one.

Good stay, would have been a lot more enjoyable if we had been made aware in advance that the road right outside the hotel was being shut during our stay. This led to added to our journey time and was very inconvenient.

Very clean. Friendly & efficient staff. Easy parking. Nearby bus stop to get into Canterbury.

We stayed here on our way to Dover ferry port. We were very impressed with the staff who were all very helpful. We had to leave early to catch our ferry and were very impressed that the staff let us take some pastries in to go bags and coffees in our flasks from the breakfast buffet!

Warm and great hospitality. Prompt check in and check out

Just what you need and expect.

The staff at the hotel were friendly and looked after us during our stay.

excellent people

Happy to recommend. If travelling, good location and comfortable place to stay. Very good choice and quality of food available in the evening. Good breakfast.

I rang Expedia to ask if we could cancel our second night as member of family is unwell. They rang manager who said no. This hotel Sides onto A2 if you get the wrong room it can keep you awake. We were asked if we wanted to move the second night. It meant we had to pack up as my husband isn’t good with mobility decided to stay as we were going home the next day. Also it costs £3.a night for parking.

Convenient for onward journey abd staff very friendly and helpful

I did not sleep to well the bed was way to soft and in the morning the cleaning staff came into my room and woke me up I was not happy about

Very welcoming staff with great hospitality - an absolute asset to the IHG brand!

Room was good...no complaints...good shower. Parking was £3...disagree with paying for hotels parking. Breakfast was very good. Staff friendly and quiet enough hotel. Be aware petrol station food prices are extortionate so take snacks with you.

The service was lovely, all staff were so kind. Our children were given a little gift from one of the restaurant workers.

Was woken by a fire alarm set off by people cooking in their room. Rang reception 3 times during the night to complain about noise from rowdy people who were drunk standing below the room, last call at 04.30 no action taken. Drunken man trying to get into several rooms on our floor in the early hours of the morning. Numerous guests woken up and in the corridor trying to get rid of the drunk.

Amazing Hotel friendly welcoming

Exceptionally clean and friendly

It was amazing with very lovely staff

Team were very friendly and rooms were clean. Beds are small doubles so a poor nights sleep if you are over 5ft 7”. Noisy outside and rooms are not soundproofed so you can hear talking, alarms etc.

It’s was a good choice

Old and cramped room for 3 people. Noisy hallway. No elevator in the building and no rooms were available on main floor. The staff did carry our luggage up to our room. Staff were relatively friendly but I would not stay here again.

Only downside is getting in and out of the hotel grounds

Nice place to stay, but next to busy road. Also had to pay for parking

The beds are not the usual Holiday Inn Express size, they're 4ft 6, which is tight for most couples. The windows also really need replacing, they don't really prevent any noise being heard from outside, which is ridiculous in a hotel a few yards from a 70mph carriageway. There is also no lift, so do be careful booking here if you're not able to lug your suitcase up a flight of stairs! There is only 2 good things about this hotel, the breakfast is a much better standard than most Holiday Inn Express breakfasts, and the staff really do provide world class customer service. I've stayed in a huge amount of hotels over the years and the staff at this hotel are the 2nd best I've ever experienced in my life. They really deserve a better hotel to work with, I hope IHG give them it before they lose some of their very best staff and some customers too.

It was a great experience. I really loved it. I do.