Our host was VERY prompt with answering any questions we had through email. Our stay was very nice. The house was perfect for our family. We loved all the little extras they have for anyone staying with them. It was perfect to spend time with our Marine grandson and his family. They were only like 5 minutes away from us. The host listen to suggestions we made about some kitchen items and thanked us for letting them know. The Master Bed was so comfortable. The towels are super big and soft. We would stay here again should our grandson remain stationed here.