Beautiful hotel with great restaurant. They upgraded us to the penthouse suite!

Perfect hotel in the Vienna that is within walking distance of many of the main attractions as well as dining and shopping. Will definitely stay here again.

Perfect hotel in the Vienna that is within walking distance of many of the main attractions as well as dining and shopping. Will definitely stay here again.

My bed sheets were changed once during five days of stay. Housekeeping staff do not check whether shampoo, body lotion bottles are empty or full. Very bad breakfast, no choice of quality food and it is served in overcrowded claustrophobic place. Over all not a Hilton that Hilton honors member would typically expect

Very convenient and easily accessible to most tourist areas

Never answer my messages Charged my credit card twice for a night I was not even there.

Never answer my messages Charged my credit card twice for a night I was not even there.

Great hotel, suites are roomy, very comfortable, and close to amenities

The room was very nice. Large and spacious with a luxurious bathroom. The food from the restaurant in the hotel was delicious! I wanted to stay another night just to experience the food. From the front desk staff, to housekeeping, to the wait staff, everyone was friendly and kind. Special shout out to Lawrence, Judy, and Abdul. Everyone was great though!

Great location, spacious rooms, great breakfast

Great location, spacious rooms, great breakfast

Quiet; well located; large hotel rooms

Quiet; well located; large hotel rooms

Great location on Ringstrasse.. walkable to all the attractions

Great location on Ringstrasse.. walkable to all the attractions

The hotel is in a very good location for getting around Vienna. There are lots of really good restaurants nearby. We were very disappointed by the way the hotel handle the Taylor Swift concert cancellations. It seemed that more than half of the guests were there to see the concert, yet nothing was done to try to make the situation a little better. Many of the restaurants, shops and museums offered discounts and free things to the extremely disappointed concert goers and the Hilton did nothing. Most of these guest wouldn’t have been there is they hadn’t be going to the concerts. August is a low tourist month for Vienna. Yet the hotel was happy to take the money without even acknowledging that this had happened. I think it’s very poor customer service.

The hotel is in a very good location for getting around Vienna. There are lots of really good restaurants nearby. We were very disappointed by the way the hotel handle the Taylor Swift concert cancellations. It seemed that more than half of the guests were there to see the concert, yet nothing was done to try to make the situation a little better. Many of the restaurants, shops and museums offered discounts and free things to the extremely disappointed concert goers and the Hilton did nothing. Most of these guest wouldn’t have been there is they hadn’t be going to the concerts. August is a low tourist month for Vienna. Yet the hotel was happy to take the money without even acknowledging that this had happened. I think it’s very poor customer service.

Bad smell in the halls to the room and AC unit not working properly

Bad smell in the halls to the room and AC unit not working properly

Great hotel

Great hotel

Can’t go wrong with Hilton. Very clean and plenty options of breakfast buffet. accommodating attentive stuff, everything is efficient.

Can’t go wrong with Hilton. Very clean and plenty options of breakfast buffet. accommodating attentive stuff, everything is efficient.

Shouldn’t be able to advertise that they have air conditioning. Could barely sleep!

Shouldn’t be able to advertise that they have air conditioning. Could barely sleep!

Reception scammed us into paying 20 euros per night extra for marginally bigger room that would have only cost $10 if we booked in advance. If the larger room was available in the near-empty hotel it should have just been offered. Will never stay at Hilton again

Reception scammed us into paying 20 euros per night extra for marginally bigger room that would have only cost $10 if we booked in advance. If the larger room was available in the near-empty hotel it should have just been offered. Will never stay at Hilton again

Not a 5 star hotel. Cleanliness is lacking, staff services is lacking and the hotel AC does not work. Do not stay

Construction work, which involved a lot of concrete drilling, was taking place in the hotel during our stay. We were not notified of this, and it ruined two out of three nights - including the crucial night before departure. The drilling should have been scheduled for later in the day; at the earliest starting around check-out time. I'd understand if this was a neighbouring place, but this was *in the hotel* and entirely under the hotel's jurisdiction and control. Do better.

Not a 5 star hotel. Cleanliness is lacking, staff services is lacking and the hotel AC does not work. Do not stay

Construction work, which involved a lot of concrete drilling, was taking place in the hotel during our stay. We were not notified of this, and it ruined two out of three nights - including the crucial night before departure. The drilling should have been scheduled for later in the day; at the earliest starting around check-out time. I'd understand if this was a neighbouring place, but this was *in the hotel* and entirely under the hotel's jurisdiction and control. Do better.

Not too bad