The room was soooo noisy with fan noise from an adjacent building. This should have been advised during booking. No other was available - so I was told

The room was soooo noisy with fan noise from an adjacent building. This should have been advised during booking. No other was available - so I was told

The foyer and restaurant looked spotless. The staff that booked us in was friendly, although lacking information about the hotels facilities. The room was lovely, appeared newly decorated. The windows were old and let in some cold, but the heating was on all the time so didn't notice unless near the window. The heating was noisy and the bathroom although clear had mould on the grout. Of note also is there was no hot Wtaer by the time we showered about 11am. The swimming pool, etc were lovely, a little small but it was quiet. The changing areas weren't good at all though, cold, dirty, old and broken locker doors.

The foyer and restaurant looked spotless. The staff that booked us in was friendly, although lacking information about the hotels facilities. The room was lovely, appeared newly decorated. The windows were old and let in some cold, but the heating was on all the time so didn't notice unless near the window. The heating was noisy and the bathroom although clear had mould on the grout. Of note also is there was no hot Wtaer by the time we showered about 11am. The swimming pool, etc were lovely, a little small but it was quiet. The changing areas weren't good at all though, cold, dirty, old and broken locker doors.

Had the best stay, super dog friendly, great location, friendly staff, lovely gym and spa facilities! Would definitely come back! Thanks to the staff for letting me sit in the bar with my dog for the breakfast buffet :)

Had the best stay, super dog friendly, great location, friendly staff, lovely gym and spa facilities! Would definitely come back! Thanks to the staff for letting me sit in the bar with my dog for the breakfast buffet :)

Room was dirty and floor covered in blood spots, pillows covered with blood marks. F&B manager Dean confirmed and was horrified, gave me a drinks voucher and changed my room. No one picked up phone at reception so had to go down 3 times as room was so bad

Room was dirty and floor covered in blood spots, pillows covered with blood marks. F&B manager Dean confirmed and was horrified, gave me a drinks voucher and changed my room. No one picked up phone at reception so had to go down 3 times as room was so bad

Comfortable stay. Good rooms. Good breakfast and pool area is decent

Comfortable stay. Good rooms. Good breakfast and pool area is decent

The stay was good but I did not like the illuminated bed headboard and the absence of a hook to hang coats etc.

Amazing had best night sleep and can't wait to stay again Many thanks

Out of order pool, no one told me about. £10/night parking charge.

Out of order pool, no one told me about. £10/night parking charge.

Lovely room but horrible pillows. Either lumpy or rock hard 😞

Lovely room but horrible pillows. Either lumpy or rock hard 😞

Lovely hotel. Plenty of parking space. Did not like the breakfast set up. Prefer buffet style. Not that many options. Daughter disappointed that no Nuttela available. Went somewhere else for breakfast the next day. Nowhere to get a snack or drink. Just the bar! no vending machines. Nowhere nearby apart from KFC to get snack or drink either. On the plus side, pleasant reception staff, clean, comfy rooms, we had 2 adjoning ones due to family. Nice pool and jacuzzi with towels provided but lockers not secure. No key for them. Had to take a chance when using them which wasn't a comfortable feeling.

Lovely hotel. Plenty of parking space. Did not like the breakfast set up. Prefer buffet style. Not that many options. Daughter disappointed that no Nuttela available. Went somewhere else for breakfast the next day. Nowhere to get a snack or drink. Just the bar! no vending machines. Nowhere nearby apart from KFC to get snack or drink either. On the plus side, pleasant reception staff, clean, comfy rooms, we had 2 adjoning ones due to family. Nice pool and jacuzzi with towels provided but lockers not secure. No key for them. Had to take a chance when using them which wasn't a comfortable feeling.

The pool was closed not informed previous to arrival .dissapointed 12 yr old grandson .probably reason why i booked so he had free time so upset .

The pool was closed not informed previous to arrival .dissapointed 12 yr old grandson .probably reason why i booked so he had free time so upset .

Suitable for overnight stay

Fantastic

Suitable for overnight stay

Fantastic

Lovely friendly staff nice hotel but we had no hot water and had to have cold showers which resulted in us getting a partial refund

Lovely friendly staff nice hotel but we had no hot water and had to have cold showers which resulted in us getting a partial refund

Excellent hotel great value for money comfortable stylish rooms. I would recommend staying here

Excellent hotel great value for money comfortable stylish rooms. I would recommend staying here

Location was good for trip and staff very friendly plus bed was super comfortable. However, food in bar wasn’t great (had a pizza and garlic bread) and the bartender could not understand I wanted a normal Coke and gave me Diet Coke even after asking twice. While I got a good nights sleep, the attention to detail in regards to cleaning is severely lacking in the room. Old spiders webs, dirt, some red stuff on bedside light switch and very old hard water stains on shower seals. Would have complained but overheard at the check-in desk that they were fully booked so would not have done much good. Bottomline, nice staff and easy location off M54, but room conditions let it down massively. I do not plan to stay there again even with the low price offers. Disappointing.

Nice room, friendly staff and easy checking process

Nice room, friendly staff and easy checking process

All in all,, I was pleased ,,only downside was the swimming pool was closed due to repairs being done