Good value for the money, location was convenient to dining, service / cleanliness above average, quiet area Only compliant was using a kiosk for check-in & checkout / a bit confusing Much prefer in person service.

Good value for the money, location was convenient to dining, service / cleanliness above average, quiet area Only compliant was using a kiosk for check-in & checkout / a bit confusing Much prefer in person service.

Check in process was not in person. Very concerning about the safety of the area. Another guest’s vehicle was broken into during the night.

Check in process was not in person. Very concerning about the safety of the area. Another guest’s vehicle was broken into during the night.

Was a good stay.

Was a good stay.

Halfway point of trip to Dollywood

I checked in late in the evening. I thought the room smelled a little funky but it wasn't until the next morning that I opened the shower curtain and saw the black mold on the ceiling and shower rod. Not acceptable!

I checked in late in the evening. I thought the room smelled a little funky but it wasn't until the next morning that I opened the shower curtain and saw the black mold on the ceiling and shower rod. Not acceptable!

We enjoyed our stay!

We enjoyed our stay!

Staff was helpful and everything was clean.

Staff was helpful and everything was clean.

After 10.hrs. on road we were very happy tocrash at your hotel. Clean room and very comfortable bed!! Super strong and hot shower. Could not ask for anything more. We decided to stay again on the way back during trip and surprizing got the same room.

After 10.hrs. on road we were very happy tocrash at your hotel. Clean room and very comfortable bed!! Super strong and hot shower. Could not ask for anything more. We decided to stay again on the way back during trip and surprizing got the same room.

This was a great place to stop for the night on the road. Quick, convenient, comfortable, and clean.

This was a great place to stop for the night on the road. Quick, convenient, comfortable, and clean.

Upon arrival I was greeted by a nice lady heading to the front desk and then a man on a screen by video of which I learned is the normal there. The room was dust free and you could see the wipe marks on tables, TV, headboard, etc and there was no foul odors. However, couch and carpet needed cleaning and the window was cracked and secured with duct tape and there was apparent water or other damage around the AC. Most annoying part was that we decided to add a night and when my husband went to the front desk to do so the man on the screen said he included the AAA/AARP discount as requested and come to find out he did NOT. Upon departure I requested the receipt from the man on the screen and when I inquired why the discount was not applied he said it was but it clearly was not. I could have just reserved through Hotels.com for a total of approx. $94 or on their website and not gotten ripped off for $124.10 but we thought we were making it easier and making sure we didn’t have to switch rooms. We probably will avoid quality inn and the man in the screen from now on.

Upon arrival I was greeted by a nice lady heading to the front desk and then a man on a screen by video of which I learned is the normal there. The room was dust free and you could see the wipe marks on tables, TV, headboard, etc and there was no foul odors. However, couch and carpet needed cleaning and the window was cracked and secured with duct tape and there was apparent water or other damage around the AC. Most annoying part was that we decided to add a night and when my husband went to the front desk to do so the man on the screen said he included the AAA/AARP discount as requested and come to find out he did NOT. Upon departure I requested the receipt from the man on the screen and when I inquired why the discount was not applied he said it was but it clearly was not. I could have just reserved through Hotels.com for a total of approx. $94 or on their website and not gotten ripped off for $124.10 but we thought we were making it easier and making sure we didn’t have to switch rooms. We probably will avoid quality inn and the man in the screen from now on.

Although you talk to live people through a kiosk, you never see a person actually in person. I hated the kiosk. Although the agents are nice, it's very loud and everybody knows what your room number is and what your name is etc. It's really an uncomfortable experience. I sat in the lobby yesterday morning and watched many other guests interact with the kiosk too and all of us hated it!!! PLEASE, CHOICE HOTELS, give us people in person!!! The hotel otherwise, is fair. There's no pool and the breakfast is limited and only so-so, but the beds were very comfortable and the room was very quiet and comfortable. There is a lot of parking in the back for semi trucks, but there was only one that we saw in our three nights day.

Although you talk to live people through a kiosk, you never see a person actually in person. I hated the kiosk. Although the agents are nice, it's very loud and everybody knows what your room number is and what your name is etc. It's really an uncomfortable experience. I sat in the lobby yesterday morning and watched many other guests interact with the kiosk too and all of us hated it!!! PLEASE, CHOICE HOTELS, give us people in person!!! The hotel otherwise, is fair. There's no pool and the breakfast is limited and only so-so, but the beds were very comfortable and the room was very quiet and comfortable. There is a lot of parking in the back for semi trucks, but there was only one that we saw in our three nights day.

Nice stay. Plenty of food and shopping options.

Good

Nice stay. Plenty of food and shopping options.

Good

Our Room was spotless. The breakfast was good. The staff were friendly. The kiosk friends were amazing too. I enjoyed my time here. No pool as advertised.

Our Room was spotless. The breakfast was good. The staff were friendly. The kiosk friends were amazing too. I enjoyed my time here. No pool as advertised.

I was not crazy about the virtual front desk during checkout. This was a convenient location for someone traveling along interstate 64

Furniture was broken

Furniture was broken

I was not crazy about the virtual front desk during checkout. This was a convenient location for someone traveling along interstate 64

Went to check in through a kious system…. Insufficient and garbage. So I stood there for 15 minutes, final a staff member shows up looking like they had been asleep?? People want service as in a clean room and a smooth process to check in….. did not happen