Blood on my covers and Marriott offered no help but it was friendly staff it wasn’t my blood

The hotel isn’t terrible, but my room has lots of stains on the carpet and furniture. (Not pictured is the giant dark stains on the carpet.) There was a huge rip in the top bedding cover that couldn’t have been missed, so it just must be considered acceptable there. Also, some genius decided to install the carbon monoxide detector directly above the bed, so the glowing greenish/yellow light hits your face just right while you lay in bed.

The hotel isn’t terrible, but my room has lots of stains on the carpet and furniture. (Not pictured is the giant dark stains on the carpet.) There was a huge rip in the top bedding cover that couldn’t have been missed, so it just must be considered acceptable there. Also, some genius decided to install the carbon monoxide detector directly above the bed, so the glowing greenish/yellow light hits your face just right while you lay in bed.

Considering we stayed to visit nearby beaches, we had an excellent time, but will be very careful to choose another property in the future. The hotel is nice, the staff (for the most part) was very good, except, we stayed 5 days, 4 nights and never received any housekeeping and when asked, we where explained the difficulties of a full hotel during a holiday season. We just asked for two fresh towels, then asked the front desk for toilet paper. Thank goodness Walmart was directly across the street. We bought towels. We were out most of the days, so not too bad, but not cool either. We were told at checkout we’d be given 2k points for the inconveniences, did not receive, and we really knew we would not receive. Other than that… had a ball!

Considering we stayed to visit nearby beaches, we had an excellent time, but will be very careful to choose another property in the future. The hotel is nice, the staff (for the most part) was very good, except, we stayed 5 days, 4 nights and never received any housekeeping and when asked, we where explained the difficulties of a full hotel during a holiday season. We just asked for two fresh towels, then asked the front desk for toilet paper. Thank goodness Walmart was directly across the street. We bought towels. We were out most of the days, so not too bad, but not cool either. We were told at checkout we’d be given 2k points for the inconveniences, did not receive, and we really knew we would not receive. Other than that… had a ball!

Overall, it was an enjoyable three day vacation. I chose the Marriott and was more than willing to pay the extra money because I expected better overall accommodations, etc. The room that I had at your property in Wrightsville Beach.. had issues… I understand you need to be a member of Bonvoy. I believe it’s called to get the faster Internet. But the guest Internet was woefully inadequate with slow speeds. I informed the staff and again they were very polite good people, but never rectified the scenario. The first night no TV and finally someone did come to the room and rectified that scenario. Now; are those issues that bad?…. and I could give you a few others. But no, those are not horrific things but when you spend $500 for a three day, stay you expect high-speed Internet and next to no issues, we had to wait for towels. The excuse that I was given is everybody had quit the week before over some sort of drama , I’m being honest with you folks for this because I honestly believe it helps you to find your properties and rectify where there’s problems. I want no one at the property to have any problems. They were polite, but I should not have encountered what I encountered. Another kinda biggie. I was asked about housekeeping services if I wanted them daily, I said yes, they never did the room. Thank God I was by the ocean and it made me forget.

Staff was above and beyond amazing and room were very nice! Perfect access to go between wrightsville and Carolina beach and stay within budget !

Staff was above and beyond amazing and room were very nice! Perfect access to go between wrightsville and Carolina beach and stay within budget !