We loved our stay there. Staff was super nice !

We loved our stay there. Staff was super nice !

Staff and service are good. The beach is small and there are some random people around, it is not private beach.

Staff and service are good. The beach is small and there are some random people around, it is not private beach.

Playacar Palace was excellent! Staff was extremely helpful and the entertainment staff was fantastic. There was always something to do. The food was very good as well!

Playacar Palace was excellent! Staff was extremely helpful and the entertainment staff was fantastic. There was always something to do. The food was very good as well!

everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton

Really good

everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton

Really good

We enjoyed our short trip. Hotel is small but nice. Food was good. Only complaint is there’s not food at the buffet for younger kids such as fries/chicken fingers etc. but the restaurants were good. Dress code for dinners isn’t crazy strict just look presentable. Shopping areas within walking distance which was nice. We would come back.

Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there's is only one pool and it wasn't even very deep. I'm only 5'2"and the water came up to my waist. Other than that everything else was great!

Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there's is only one pool and it wasn't even very deep. I'm only 5'2"and the water came up to my waist. Other than that everything else was great!

We enjoyed our short trip. Hotel is small but nice. Food was good. Only complaint is there’s not food at the buffet for younger kids such as fries/chicken fingers etc. but the restaurants were good. Dress code for dinners isn’t crazy strict just look presentable. Shopping areas within walking distance which was nice. We would come back.

My family of 4 stood here for a week. The staff was amazing. We took beautiful family pictures. The nightly shows were surprisingly very good! The hotel is situated near 5th Avenue where you can enjoy shopping. We were ridiculously close to the ferry. The playroom for kids was GREAT. My children preferred to be there most days. The experience at the spa was great. The buffet food, room service, and the specialty restaurants were also very good. Would recommend 10/10.

My family of 4 stood here for a week. The staff was amazing. We took beautiful family pictures. The nightly shows were surprisingly very good! The hotel is situated near 5th Avenue where you can enjoy shopping. We were ridiculously close to the ferry. The playroom for kids was GREAT. My children preferred to be there most days. The experience at the spa was great. The buffet food, room service, and the specialty restaurants were also very good. Would recommend 10/10.

Staff was amazing, everyone was friendly and profesional (David, Jaime, Mariela, silvia, Dafne, Edith, silvia and Marko made our stay very pleasant. Hotel was clean and food was delicious. We booked our tours from the hotel and we received excellent service. If we come back we will definitely choose palace resorts!!!!!

Staff was amazing, everyone was friendly and profesional (David, Jaime, Mariela, silvia, Dafne, Edith, silvia and Marko made our stay very pleasant. Hotel was clean and food was delicious. We booked our tours from the hotel and we received excellent service. If we come back we will definitely choose palace resorts!!!!!

Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.

Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.

the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience

the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience

Place was outdated. Buffet and dinner reservations ok. The location was perfect. Walkable to downtown Playa Del Carmen and the ferry to Cozumel. The ocean was warm and swimmable. The pools were refreshing and the ongoing customer service was great! Be aware of any unnecessary charges. It was a good time.

Friendly staff. Limited transportation at the lobby

Friendly staff. Limited transportation at the lobby

Spring break was great here. Loved the staff run entertainment/ games/ pool yoga...etc. convenient food. Walkable to the strip

Spring break was great here. Loved the staff run entertainment/ games/ pool yoga...etc. convenient food. Walkable to the strip

Food is just not up to par. Staff is very friendly but food is barely eatable.

Food is just not up to par. Staff is very friendly but food is barely eatable.

Food is just not up to par. Staff is very friendly but food is barely eatable.

The property is outdated and needs a lot of freshening up. The pictures they share on their website and on Expedia are not what this resort looks like. The entire property had the smell of mildew and there were defusers throughout the property to mask the smell including in our room. There were bandaids covering the face of all of the sprinklers in our room. I’m not sure what for but looked like they had been there for a while. Our ocean view room should have been called a partial ocean view room considering it was facing the pool not the ocean. We were also supposed to have two queen beds that were actually double beds and both had a crease down the middle that my wife and I would roll into. Our AC unit sounded like a plane taking off when the room was quiet and ran nonstop to keep the room at 68. The Restaurants for the most part were good. There were three decent restaurants and a very good buffet. Only problem was most if not all of the good things on the menu, a good steak, lobster tail, special requests you pay extra for them even though it was an all inclusive package that you paid good money for already. We had an additional $1200 bill because of this. “Most” of the servers and restaurant staff were courteous and very helpful. However, one of the hostesses and the Manager at Trattoria were very rude and judgmental. We truly felt singled out considering other people in the restaurant were wearing the same things or worse. It was a bad way to finish our week.

The property is outdated and needs a lot of freshening up. The pictures they share on their website and on Expedia are not what this resort looks like. The entire property had the smell of mildew and there were defusers throughout the property to mask the smell including in our room. There were bandaids covering the face of all of the sprinklers in our room. I’m not sure what for but looked like they had been there for a while. Our ocean view room should have been called a partial ocean view room considering it was facing the pool not the ocean. We were also supposed to have two queen beds that were actually double beds and both had a crease down the middle that my wife and I would roll into. Our AC unit sounded like a plane taking off when the room was quiet and ran nonstop to keep the room at 68. The Restaurants for the most part were good. There were three decent restaurants and a very good buffet. Only problem was most if not all of the good things on the menu, a good steak, lobster tail, special requests you pay extra for them even though it was an all inclusive package that you paid good money for already. We had an additional $1200 bill because of this. “Most” of the servers and restaurant staff were courteous and very helpful. However, one of the hostesses and the Manager at Trattoria were very rude and judgmental. We truly felt singled out considering other people in the restaurant were wearing the same things or worse. It was a bad way to finish our week.