SCAM!!! I booked this hotel 5 months in advance, one hour before check in time I got a text message saying my room is under renovation and they will not be able to accommodate me. I called the property manager, they answered the phone with no indication that it was a hotel. I asked for a different room and he told me to hang up and text him my name, I did so and never heard back for 20mins. I then called the number again and someone different answered the phone, he apologized and told me it would take 5-7 business days to receive my refund. This was very inconvenient and put a damper on my trip. Luckily I found another hotel that accommodated us during my stay in Montreal. I still have not received my refund, DO NOT STAY HERE

SCAM!!! I booked this hotel 5 months in advance, one hour before check in time I got a text message saying my room is under renovation and they will not be able to accommodate me. I called the property manager, they answered the phone with no indication that it was a hotel. I asked for a different room and he told me to hang up and text him my name, I did so and never heard back for 20mins. I then called the number again and someone different answered the phone, he apologized and told me it would take 5-7 business days to receive my refund. This was very inconvenient and put a damper on my trip. Luckily I found another hotel that accommodated us during my stay in Montreal. I still have not received my refund, DO NOT STAY HERE

The location was perfect! Very secure and a vibrant part of the city!

The location was perfect! Very secure and a vibrant part of the city!

It was the worst experience in my whole life..We were not even able to check into the property..we a family of 6(inclduing kids) were told by the property management(lady named Rachel) just few hours before check in that the property have some issues so we should cancel the booking and get the refund which was impossible for us that time..they were not even trying to arrange some alternate accomodation and after pressing them so much they told they will provide another apartment in the same building.. We drove from very far (ontario) and when we reached the property around midnight, we were not able to check in using the lock code provided by email and whtsapp.. When I called the customer care, they told us that there is some technical issue in that property and we cant stay in that apartment and they also told that they dont have any other property in montreal for us We 6 people with kids were starnded in that aprtment building with so many luggages at midnight and we didnt have any place to stay.. I called them almost 30 times as initially even stopped picking up my call.. Somehow they picked up my call and then to my surpise a man named Andy told me at midnight that he have one apartment in kingston which is around 3-4 hours away from Montreal..this is how unprofessional this company is..they expect people who came to visit Montreal to go back to kingston.we even xpedia customer care response was also pathetic.we want a compensation against this worst experience.

It was the worst experience in my whole life..We were not even able to check into the property..we a family of 6(inclduing kids) were told by the property management(lady named Rachel) just few hours before check in that the property have some issues so we should cancel the booking and get the refund which was impossible for us that time..they were not even trying to arrange some alternate accomodation and after pressing them so much they told they will provide another apartment in the same building.. We drove from very far (ontario) and when we reached the property around midnight, we were not able to check in using the lock code provided by email and whtsapp.. When I called the customer care, they told us that there is some technical issue in that property and we cant stay in that apartment and they also told that they dont have any other property in montreal for us We 6 people with kids were starnded in that aprtment building with so many luggages at midnight and we didnt have any place to stay.. I called them almost 30 times as initially even stopped picking up my call.. Somehow they picked up my call and then to my surpise a man named Andy told me at midnight that he have one apartment in kingston which is around 3-4 hours away from Montreal..this is how unprofessional this company is..they expect people who came to visit Montreal to go back to kingston.we even xpedia customer care response was also pathetic.we want a compensation against this worst experience.

Not well managed, poor communication. Not up to date with the ins and outs of the property. There are a number of things that if improved would make the experience better.

Not well managed, poor communication. Not up to date with the ins and outs of the property. There are a number of things that if improved would make the experience better.