One day i have reached the room and it was not cleaned and the housekeeper is available only till 6 pm

Great location across from central station!and 5 min walk to Oktoberfest. Friendly check in upon arriving from a long trip and a quiet room was all I needed .

Great location across from central station!and 5 min walk to Oktoberfest. Friendly check in upon arriving from a long trip and a quiet room was all I needed .

Although this is a nice hotel in a great location for the centre and transport, the room was not so great. The only request I made was for a high floor. We were initially lucky to be given an upgraded room - however, this was a double rather than the twin I had booked (sharing with my sister). We had to request that we be moved to a twin, but this meant a downgrade and it seemed like they had nothing left for us, so we were eventually given a room which required housekeeping late in the evening, clearly a room which is left until last. It was right at the front of the building on the busy (noisy) main road and on the lowest floor possible. Some building works going on nearby meant an early loud wake up call on the first morning. Such a shame after booking so far in advance and being given an upgrade to begin with, which of course we really appreciated, but we had booked a twin for a reason and wanted our own space!

Although this is a nice hotel in a great location for the centre and transport, the room was not so great. The only request I made was for a high floor. We were initially lucky to be given an upgraded room - however, this was a double rather than the twin I had booked (sharing with my sister). We had to request that we be moved to a twin, but this meant a downgrade and it seemed like they had nothing left for us, so we were eventually given a room which required housekeeping late in the evening, clearly a room which is left until last. It was right at the front of the building on the busy (noisy) main road and on the lowest floor possible. Some building works going on nearby meant an early loud wake up call on the first morning. Such a shame after booking so far in advance and being given an upgrade to begin with, which of course we really appreciated, but we had booked a twin for a reason and wanted our own space!

Great location, friendly staff and room was very clean. Situated nicely- can walk to Oktoberfest in about 10 mins and Old Town Munich in 10 mins (opposite direction l). Also right across the street from train station making travel easy!

Great location, friendly staff and room was very clean. Situated nicely- can walk to Oktoberfest in about 10 mins and Old Town Munich in 10 mins (opposite direction l). Also right across the street from train station making travel easy!

The hotel property was very conveniently located close to the train station and central Munich. The lobby and garden area very nice. Our room was clean and sufficient however the hallways are dingy, a bit musty and in need of updating. The Le Meridien and Sofitel are probably the nicer hotels in the area. My main concern was with the safety of the area as it is a bit "gritty" near the train station but that is nothing the hotel can correct and a trade-off for being a convenient proximity to the train.

The best place you can stay in Munich.

The best place you can stay in Munich.

Thoroughly enjoyed my stay here! Staff is kind and helpful and the hotel is absolutely stunning. So glad we left Cucoon and stayed here :) thank you!

Lovely rooms!

Lovely rooms!

Great location in Munich. Hotel is clean and quiet. Breakfast has great variety and freshly prepared. Staffs are friendly and helpful. Treats at the lobby are very nice 👍

The hotel and amenities overall is okay but the Checked in experience is a nightmare. We arrived early so we did the checkin procedures at 1:30pm and were told that we just have to collect the keys after 3pm. We were back to the hotel around 3:30pm and saw the super long queue waiting to check in. So I asked on the staff with name initials A. L. T. and was told to queue all over again to just get the room keys. We were like so what s the point of all the checked in procedures? One man asked the same question that I did but he then got his room keys later on after I was told to queue again. Lucky that I met the staff who helped me with the check in and he was so nice to ask someone at back office to log in the system to get the room keys for us. Yet, one of the rooms was still not ready and end up we have to queue up again for get the key for the remaining room an hour later. Queuing for three times and an hour in total is not a pleasant experience to start with. More importantly, we feel that we were treated not the same by one of the staffs and there is obsiously inconsistency across the hotel in the checkin procedures. This is simply unprofessional and unfair to me after all the hotels I have visited from all over the world. Yet, staff the bar and restaurant are very nice and other staff at reception have been helpful. Hooe this review will be useful for customers who are looking for a smooth check in experience.

Great location in Munich. Hotel is clean and quiet. Breakfast has great variety and freshly prepared. Staffs are friendly and helpful. Treats at the lobby are very nice 👍

The hotel and amenities overall is okay but the Checked in experience is a nightmare. We arrived early so we did the checkin procedures at 1:30pm and were told that we just have to collect the keys after 3pm. We were back to the hotel around 3:30pm and saw the super long queue waiting to check in. So I asked on the staff with name initials A. L. T. and was told to queue all over again to just get the room keys. We were like so what s the point of all the checked in procedures? One man asked the same question that I did but he then got his room keys later on after I was told to queue again. Lucky that I met the staff who helped me with the check in and he was so nice to ask someone at back office to log in the system to get the room keys for us. Yet, one of the rooms was still not ready and end up we have to queue up again for get the key for the remaining room an hour later. Queuing for three times and an hour in total is not a pleasant experience to start with. More importantly, we feel that we were treated not the same by one of the staffs and there is obsiously inconsistency across the hotel in the checkin procedures. This is simply unprofessional and unfair to me after all the hotels I have visited from all over the world. Yet, staff the bar and restaurant are very nice and other staff at reception have been helpful. Hooe this review will be useful for customers who are looking for a smooth check in experience.

Great location, close to the train station (literally on the other side of the hotel). Lovely amenities but the pool water was extremely cold.

Great location, close to the train station (literally on the other side of the hotel). Lovely amenities but the pool water was extremely cold.

It was a very nice stay

It was a very nice stay

Very conveniently located across from the train station. We had an inner room overlooking the courtyard. If you want to be close to all the main sites in the city, this is ideal.

Very conveniently located across from the train station. We had an inner room overlooking the courtyard. If you want to be close to all the main sites in the city, this is ideal.

Good location as the train station is just the opposite. You only have to take about 15 minutes walk to the meeting place of most of the local tours. With a few nice restaurants nearby, i can find something to eat easily even after 9 pm as many shops close at 8Pm.

Good location as the train station is just the opposite. You only have to take about 15 minutes walk to the meeting place of most of the local tours. With a few nice restaurants nearby, i can find something to eat easily even after 9 pm as many shops close at 8Pm.

The property had a telephone in the room that didn’t work. The conditioner pump did not work. You couldn’t get the air conditioner to cool the room. When I was checking in, another customer was asking for a room change because it was too hot in his room.

The property had a telephone in the room that didn’t work. The conditioner pump did not work. You couldn’t get the air conditioner to cool the room. When I was checking in, another customer was asking for a room change because it was too hot in his room.

Very loud doors, I could hear other doors on the hall during my entire stay. The A/C is fine.

Very loud doors, I could hear other doors on the hall during my entire stay. The A/C is fine.

The main problem was the middle-aged blonde female staff member waiting at the entrance of the breakfast room. I couldn't read her name from her badge, and I didn't ask for her name to avoid showing her any respect, but my description should make it clear who I am referring to. The reason I gave the hotel two stars overall is because of this employee. On the morning after our first night, my spouse and I went down to the breakfast room. The woman at the entrance asked for our room number. When we said we were in room 381, she told us that our reservation was for a single room with breakfast. I showed her the reservation confirmation email on my phone. She said that her records showed a single room with breakfast. I told her to check with the reception and we went into the breakfast room together. The next morning, the same employee asked for our room number again. I said we were staying in room 381. She said the same thing: our reservation was for a single room with breakfast. With a sneaky smile on her face, I realized she wasn't interested in solving the problem caused by her hotel's system. After breakfast, I went to the reception and explained the situation. The reception staff told me that our original reservation was indeed for two people with breakfast. I told the receptionist that there was an issue with the records kept by the woman at the entrance of the breakfast room. The receptionist said they would look into it and remove the extra breakfast charges.

The main problem was the middle-aged blonde female staff member waiting at the entrance of the breakfast room. I couldn't read her name from her badge, and I didn't ask for her name to avoid showing her any respect, but my description should make it clear who I am referring to. The reason I gave the hotel two stars overall is because of this employee. On the morning after our first night, my spouse and I went down to the breakfast room. The woman at the entrance asked for our room number. When we said we were in room 381, she told us that our reservation was for a single room with breakfast. I showed her the reservation confirmation email on my phone. She said that her records showed a single room with breakfast. I told her to check with the reception and we went into the breakfast room together. The next morning, the same employee asked for our room number again. I said we were staying in room 381. She said the same thing: our reservation was for a single room with breakfast. With a sneaky smile on her face, I realized she wasn't interested in solving the problem caused by her hotel's system. After breakfast, I went to the reception and explained the situation. The reception staff told me that our original reservation was indeed for two people with breakfast. I told the receptionist that there was an issue with the records kept by the woman at the entrance of the breakfast room. The receptionist said they would look into it and remove the extra breakfast charges.

Super spacious room with nice bed . AC was not to good so they provided fan for circulation which served purpose . Nice breakfast Wow location … right near the main station hbf. Loads of taxi in front and everything was ok . Surprisingly lot of middle eastern people in the hotel . Garden facing . Small problem but I won’t reduce star rating 1. Housekeeping did not clean the room until 1:30 2. I tried many calls between 12:30 - 13:30 no one from housekeeping to room service to front desk answered . Later they said , they were affected by the malware attack , which I trust might be an issue as they are saying phone lines are also through Internet 😤 3. The revolving entrance door never worked and its pain to enter with luggage . No one cared about this from the hotel side .