Was a good stay overall

Was a good stay overall

Firstly, after making the booking and paying in full, then receiving 4 messages from the hotel either confirming my reservation, with a res.number, or thanking me for making the booking with them and that they were looking forward to me staying at the hotel. Only for them to phone me 4 hours prior to check, whilst I was travelling to Durban, to tell me that they were fully booked and my booking had been cancelled. I refused to accept the accuse and would arriving and expecting the room as agreed. I got my room. This attitude, from the hotel, either due to bad planning or wanting to make extra revenue from the room stinks. Ruined our planned day.

Firstly, after making the booking and paying in full, then receiving 4 messages from the hotel either confirming my reservation, with a res.number, or thanking me for making the booking with them and that they were looking forward to me staying at the hotel. Only for them to phone me 4 hours prior to check, whilst I was travelling to Durban, to tell me that they were fully booked and my booking had been cancelled. I refused to accept the accuse and would arriving and expecting the room as agreed. I got my room. This attitude, from the hotel, either due to bad planning or wanting to make extra revenue from the room stinks. Ruined our planned day.

The accommodation was comfortable, central location, quiet with professional staff. Only issue was the shower being in the narrow bath, and then leaked water onto the floor.

The accommodation was comfortable, central location, quiet with professional staff. Only issue was the shower being in the narrow bath, and then leaked water onto the floor.

Ive stayed at this hotel several times and experienced no issues before. This stay however was unsatisfactory for the following reasons 1. Only 2 pool towels were available when I requested 4. The pool was not full so where was the balance of the pool towels.. I stayed here during peak in December 2020 and there was no shortage of pool towels 2. Extra bath towels were not available as they were all in the dryer. Really? 3. The carpet was not properly vacuumed.. Dirt from previous day was still at the same spot the ffg day. 4. Hand towels were not replenished with 2, only 1. 5. Bath towelling mat was never replenished for 2 of my 3 night stay.

Ive stayed at this hotel several times and experienced no issues before. This stay however was unsatisfactory for the following reasons 1. Only 2 pool towels were available when I requested 4. The pool was not full so where was the balance of the pool towels.. I stayed here during peak in December 2020 and there was no shortage of pool towels 2. Extra bath towels were not available as they were all in the dryer. Really? 3. The carpet was not properly vacuumed.. Dirt from previous day was still at the same spot the ffg day. 4. Hand towels were not replenished with 2, only 1. 5. Bath towelling mat was never replenished for 2 of my 3 night stay.

Overall a very pleasing breakaway from stressful and busy days.. Lovely view of the Blue lagoon area, the City skyline. Beauty of nature can also be enjoyed, many birds nestle in the trees on site. Clean, comfortable and convenient room, facilities were adequate, could possibly offer more options on TV.

Overall a very pleasing breakaway from stressful and busy days.. Lovely view of the Blue lagoon area, the City skyline. Beauty of nature can also be enjoyed, many birds nestle in the trees on site. Clean, comfortable and convenient room, facilities were adequate, could possibly offer more options on TV.

The place is beautiful but some of your staff member’s have terrible people’s skills and attitude.

The place is beautiful but some of your staff member’s have terrible people’s skills and attitude.

I was initially made to wait and hour and a half when I was strangely told that my booking could not be found and that they did not have anymore rooms available. The irony is that the money had been taken from my account before my arrival but yet my booking was said to not have been done against it. After raising it sharply with their receptionist, they finally relented and found a room for us, which to my relief after the initial consternation. I was just disappointed that they did not put bottled water in our room even after alerting house keeping that they had forgotten to give us still water

I was initially made to wait and hour and a half when I was strangely told that my booking could not be found and that they did not have anymore rooms available. The irony is that the money had been taken from my account before my arrival but yet my booking was said to not have been done against it. After raising it sharply with their receptionist, they finally relented and found a room for us, which to my relief after the initial consternation. I was just disappointed that they did not put bottled water in our room even after alerting house keeping that they had forgotten to give us still water

Amazing place

Amazing place

Great location, beach, restaurants, activities only a few minutes away by car. Breakfast has hot and cold options however it was basically the same items for the 5 days so we were tired of it by the 3rd day. Did the friday happy hour at the bar it is 50% off drinks excluding cocktails the live music a singer who was ok. Room although small has all you need and was clean. There is a popular spot next door I didn't go but the parking area was always full because of their patrons so thats night time entertainment at your door step.

Great location, beach, restaurants, activities only a few minutes away by car. Breakfast has hot and cold options however it was basically the same items for the 5 days so we were tired of it by the 3rd day. Did the friday happy hour at the bar it is 50% off drinks excluding cocktails the live music a singer who was ok. Room although small has all you need and was clean. There is a popular spot next door I didn't go but the parking area was always full because of their patrons so thats night time entertainment at your door step.

We had a fantastic stay. Breakfast included was nice and the rooms were beautiful and comfortable

We had a fantastic stay. Breakfast included was nice and the rooms were beautiful and comfortable

The hotel is central to everything, best hotel in Durban

The hotel is central to everything, best hotel in Durban

Very nice experience, I've already recommended this hotel to my friends

Very nice experience, I've already recommended this hotel to my friends

Excellent Hotel. I loved everything about it!!!!!!!

Excellent Hotel. I loved everything about it!!!!!!!

We are a group of 6 adults who stayed at the hotel for 3 nights , the hotels facilities were very poor with no restaurant or bar facilities available which we should have been informed about before we arrived also one of our party was awoken in the early hours by noise from another room close by , they were moved the next day but the room they were moved to wasn' t cleaned properly so all in all it was a very disappointing stay .

We are a group of 6 adults who stayed at the hotel for 3 nights , the hotels facilities were very poor with no restaurant or bar facilities available which we should have been informed about before we arrived also one of our party was awoken in the early hours by noise from another room close by , they were moved the next day but the room they were moved to wasn' t cleaned properly so all in all it was a very disappointing stay .

The hotel rooms were clean, the reception receptive and great service. Housekeeping excellent job. Hotel restaurant / room service fairly poor. Room service took up to 2 hours for a sandwhich and gin and tonic. The slow service happened to our group of 14 people daily. The bar ran out of gin and tonic, beers and coke. This was after a busy weekend. Bar still hadn't been stocked by Monday late afternoon till we complained. There were empty bottles behind bar of alcohol giving appearance of being stocked. Ran out of other drinks as well. The bar staff looked a bit well worn and not always clean, ie clean hair and etc to usual service required standards of a 4 star hotel. The service in the restaurant was mostly slow when ordering al la crate and again the wait could be an hour or so.

The hotel rooms were clean, the reception receptive and great service. Housekeeping excellent job. Hotel restaurant / room service fairly poor. Room service took up to 2 hours for a sandwhich and gin and tonic. The slow service happened to our group of 14 people daily. The bar ran out of gin and tonic, beers and coke. This was after a busy weekend. Bar still hadn't been stocked by Monday late afternoon till we complained. There were empty bottles behind bar of alcohol giving appearance of being stocked. Ran out of other drinks as well. The bar staff looked a bit well worn and not always clean, ie clean hair and etc to usual service required standards of a 4 star hotel. The service in the restaurant was mostly slow when ordering al la crate and again the wait could be an hour or so.

Good restaurant plus a pub on the premises. Internet is free but drops you off and seem overloaded when you try to log in again.

Good restaurant plus a pub on the premises. Internet is free but drops you off and seem overloaded when you try to log in again.