We had an incident with our payment and they took two payments from me and when paid with another card they still would not give one of the payments back. never going here again.

We had an incident with our payment and they took two payments from me and when paid with another card they still would not give one of the payments back. never going here again.

Snacks from the front were expensive, unsure of what the prices were as we were not given a receipt. And we were told room service should be by on a certain day so we got our room ready to be cleaned but no one came by.

Snacks from the front were expensive, unsure of what the prices were as we were not given a receipt. And we were told room service should be by on a certain day so we got our room ready to be cleaned but no one came by.

Perfect for central location to see the surrounding national parks and Monuments.

Perfect for central location to see the surrounding national parks and Monuments.

We were very happy with our room and the hotel

We were very happy with our room and the hotel

The room was clean and comfortable. The location of the hotel is in the eastern outskirts of Rapid City off I90. It is attached to a water park. The bar listed in the amenities is in the water park. The restaurant is across the parking lot and road in the Marriott Hotel. There is a very small outdoor area near the front entrance. The breakfast was pretty good, providing hot items. Overall it's a nice place located in a complex of hotels, but you have to drive back into town for everything.

The room was clean and comfortable. The location of the hotel is in the eastern outskirts of Rapid City off I90. It is attached to a water park. The bar listed in the amenities is in the water park. The restaurant is across the parking lot and road in the Marriott Hotel. There is a very small outdoor area near the front entrance. The breakfast was pretty good, providing hot items. Overall it's a nice place located in a complex of hotels, but you have to drive back into town for everything.

Clean, staff very attentive and helpful.

Stay was good overall for a large family. Bedding was missing but the staff was quick to remedy this. The breakfast was average for a free breakfast and the coffee was good. For the price and service I would highly recommend.

Clean, staff very attentive and helpful.

Stay was good overall for a large family. Bedding was missing but the staff was quick to remedy this. The breakfast was average for a free breakfast and the coffee was good. For the price and service I would highly recommend.

Im not one to complain you guys were nice. Just need someone to check rooms with a detailed eye that's not bein done. Piece of advice for hotels ex. with animals staying. Dishwasher needs a full haul clean out full of dog hair same with window sills and in couch floor was not vacuumed someone was skippin alot of steps..which i know all to well that job sucks but hey someones gotta do it right?! P.s. keep yer voice down at the front desk about your reviews u dont like yes they can hear u but thats people right?! Keep your heads up! And make that place good again and make the job fun..thats all u can do...

Im not one to complain you guys were nice. Just need someone to check rooms with a detailed eye that's not bein done. Piece of advice for hotels ex. with animals staying. Dishwasher needs a full haul clean out full of dog hair same with window sills and in couch floor was not vacuumed someone was skippin alot of steps..which i know all to well that job sucks but hey someones gotta do it right?! P.s. keep yer voice down at the front desk about your reviews u dont like yes they can hear u but thats people right?! Keep your heads up! And make that place good again and make the job fun..thats all u can do...

It was clean and staff was excelent!

It was clean and staff was excelent!

Great stay!

Great stay!

Check in clerk was not friendly, our kitchen was poorly stocked, our floors were never cleaned until our last day there, unsupervised children running down hallways late in the evening, dishwasher had leftover dishes that created a smell in the kitchen area. Will not return to this hotel in the future.

Check in clerk was not friendly, our kitchen was poorly stocked, our floors were never cleaned until our last day there, unsupervised children running down hallways late in the evening, dishwasher had leftover dishes that created a smell in the kitchen area. Will not return to this hotel in the future.

Great location!

The property is just a little tired. The room was clean, but the linens were piling and very thread bare. I was EXTREMELY frustrated that I had prepaid for the one night, Saturday, 8/17/24. Due to an unfortunate circumstance we had to leave a day later, 8/18/24. Which meant I had to slide all of my hotel reservations a day. When I called the property directly at approximately 12:30pm/1:00pm to ask if I could change my arrival by one day to Sunday, 8/18/24, the person on the phone was rude and said because I had booked through a third party, Expedia, I would have to call them directly. I explained I was a Hilton Honors member and they said it didn't matter. When I called Expedia immediately after my call to the HOME2 Rapid City, I was told no one answered at the property, but they would email the property and continue trying to reach someone. I called a few hours later to check, and I was told the "property" wasn't willing to work with me on refunding the pre-pay, or sliding it to the next night, 8/18/24. When we arrived at the property, HOME2, Rapid City, the receptionist told me that no one from Expedia had ever reached out until Sunday, 8/18/24 mid morning. She said they would have been happy to slide the reservation to Sunday, 8/18/24 without any additional charges "if" they had heard from Expedia on Saturday, 8/17/24. Especially because I was a Hilton Honors member. So in the end, I paid for a room we never stayed in AND a new reservation for Sunday, 8/18/24.

The property is just a little tired. The room was clean, but the linens were piling and very thread bare. I was EXTREMELY frustrated that I had prepaid for the one night, Saturday, 8/17/24. Due to an unfortunate circumstance we had to leave a day later, 8/18/24. Which meant I had to slide all of my hotel reservations a day. When I called the property directly at approximately 12:30pm/1:00pm to ask if I could change my arrival by one day to Sunday, 8/18/24, the person on the phone was rude and said because I had booked through a third party, Expedia, I would have to call them directly. I explained I was a Hilton Honors member and they said it didn't matter. When I called Expedia immediately after my call to the HOME2 Rapid City, I was told no one answered at the property, but they would email the property and continue trying to reach someone. I called a few hours later to check, and I was told the "property" wasn't willing to work with me on refunding the pre-pay, or sliding it to the next night, 8/18/24. When we arrived at the property, HOME2, Rapid City, the receptionist told me that no one from Expedia had ever reached out until Sunday, 8/18/24 mid morning. She said they would have been happy to slide the reservation to Sunday, 8/18/24 without any additional charges "if" they had heard from Expedia on Saturday, 8/17/24. Especially because I was a Hilton Honors member. So in the end, I paid for a room we never stayed in AND a new reservation for Sunday, 8/18/24.

Great location!

Great places to eat near by and friendly staff!

Great places to eat near by and friendly staff!

The water park was a blast for my family. The hotel stay was okay. The pull out mattress was badly stained which was disgusting. The room also smelt bad. A remodel should be in the near future.

The water park was a blast for my family. The hotel stay was okay. The pull out mattress was badly stained which was disgusting. The room also smelt bad. A remodel should be in the near future.

The a/c made a terrible noise all night long. The bed side light did not work. No explanation on the water park resort entrance fees.

Great property for a longer stay or with a larger group. Nice rooms with comfy beds and clean kitchenettes. Love the fact it’s attached to a water park and other hotels.