The property sits on a very scenic location with rooms facing the lake. That is the best part. However, the rooms are not maintained. Eg a broken arm rest of a chair that was just kept in place and falling shower head. Someone can be seriously hurt. The food is average. Breakfast is ways below par. The hotel staff is trained to ask for payment immediately when you place the order, not after you are served or ready to leave. It is really a cheap mannerism and very insulting for a so called high class resort. Under the guise of sustainability, they provide only a refilled bottle of water in the room, with written instructions that guest can refill in hotel lobby. Really? Heard of customer service or hospitality? And they sell plastic water bottles in the Bar for $3 each. The staff doesnt seem to like working there, and reflects in their dealing with the guests. Highly suggest some serious staff training and change in service attitude if you wish to attract clientele. You have a prime property, pls pay attention to service and dining!

Beautiful location. Slightly far from town

Beautiful location. Slightly far from town

Not 5 stars but a good stay in El Calafate

Not 5 stars but a good stay in El Calafate

Nice hotel in calafate. Fantastic view of the argentinian lake. Restaurant inside a little bit expensive but the food is amazing. Especially the lamb. The services the hotel are very good. Staff prepared

Nice hotel in calafate. Fantastic view of the argentinian lake. Restaurant inside a little bit expensive but the food is amazing. Especially the lamb. The services the hotel are very good. Staff prepared

Wonderful hotel, location and service! Recommended!!

Wonderful hotel, location and service! Recommended!!

The place was nice but be aware that the room rate they advertise on Hotels.com is incorrect. And the reason they give you is a complete nonsense, in the end I paid 7% more which is not a lot but I don’t like being lied to, when I asked the front desk they deflected it on my credit card company (VISA) but they actually use they own exchange rate for foreigners … According to them the USD on the listing is only for Argentinian residents … nonsense…

The place was nice but be aware that the room rate they advertise on Hotels.com is incorrect. And the reason they give you is a complete nonsense, in the end I paid 7% more which is not a lot but I don’t like being lied to, when I asked the front desk they deflected it on my credit card company (VISA) but they actually use they own exchange rate for foreigners … According to them the USD on the listing is only for Argentinian residents … nonsense…

Rooms were huge.

Rooms were huge.

Xelena has been our best stay in Argentina! It is very clean, and the staff are friendly. There is also a wonderful view of the lake!

Xelena has been our best stay in Argentina! It is very clean, and the staff are friendly. There is also a wonderful view of the lake!

Beautiful location overlooking the lake. A short drive to the hustle and bustle of town. Lovely pool and hot tub. Maximiliano at the front desk - above and beyond service!

Beautiful location overlooking the lake. A short drive to the hustle and bustle of town. Lovely pool and hot tub. Maximiliano at the front desk - above and beyond service!

Our room was over lobby and was very loud Although there was a chill outside --could not cool room off

Our room was over lobby and was very loud Although there was a chill outside --could not cool room off

This hotel is not worth the price for the stay. I recommend staying elsewhere.

This hotel is not worth the price for the stay. I recommend staying elsewhere.

Not 5 Star maybe 3. Checkin not very smooth. Stayed in Presidential Suite and had to walk to Lobby to get “free” Ecodriendly water.

Not 5 Star maybe 3. Checkin not very smooth. Stayed in Presidential Suite and had to walk to Lobby to get “free” Ecodriendly water.

The hotel is definitely not worth the money for several reasons. Firstly, be cautious about the amount you're paying. The hotel enforces a non-official exchange rate for USD, which is 2.27 times higher than the rate used elsewhere. They falsely claimed this is the law, but in reality, they're taking the benefit tourists receive with their international credit cards (MEP exchange rate) for themselves. They price everything in USD but charge in local Pesos after an unfavorable MEP conversion, resulting in higher credit card fees and canceling out the benefits tourists should enjoy. This is essentially theft, as it's not disclosed anywhere, and the booking is non-refundable. During check-in, they surprise guests with this exchange rate, forcing them to either pay it or face a 100% fine from hotels.com. Secondly, the rooms are basic. Although we received a complimentary upgrade to a larger room with a view, it's comfortable but lacks the amenities you'd expect in a five-star hotel, such as a welcome drink or afternoon snacks. The spa area is small and poorly maintained, with a dirty pool and mold on its walls. This falls far short of the standards one expects from a five-star hotel, especially after the unfavorable exchange rate experience during check-in. I would recommend choosing another hotel that respects the official exchange rate to ensure a more worthwhile experience.

The hotel is definitely not worth the money for several reasons. Firstly, be cautious about the amount you're paying. The hotel enforces a non-official exchange rate for USD, which is 2.27 times higher than the rate used elsewhere. They falsely claimed this is the law, but in reality, they're taking the benefit tourists receive with their international credit cards (MEP exchange rate) for themselves. They price everything in USD but charge in local Pesos after an unfavorable MEP conversion, resulting in higher credit card fees and canceling out the benefits tourists should enjoy. This is essentially theft, as it's not disclosed anywhere, and the booking is non-refundable. During check-in, they surprise guests with this exchange rate, forcing them to either pay it or face a 100% fine from hotels.com. Secondly, the rooms are basic. Although we received a complimentary upgrade to a larger room with a view, it's comfortable but lacks the amenities you'd expect in a five-star hotel, such as a welcome drink or afternoon snacks. The spa area is small and poorly maintained, with a dirty pool and mold on its walls. This falls far short of the standards one expects from a five-star hotel, especially after the unfavorable exchange rate experience during check-in. I would recommend choosing another hotel that respects the official exchange rate to ensure a more worthwhile experience.

I would like to start by saying that this is not a five star hotel as it has been advertised in Expedia. The hotel has several limitations for example all rooms are not insulated and you can hear what the people in the room next you are talking even with a normal voice level. We stayed for two nights with some friends and we stayed in three different rooms. All of my friends were in agreement with this statement. My next door neightboor was noisy all night and I could sleep, It is very unfortunate and very frustrated not be able to rest or sleep. The hotel management is informed about the lack of privacy and they have not done anything about it. The supervisor at the front desk said there have been several complains about this same issue in the past from other customers. This was a really uncomfortable situation, Please be aware of this when you are making a reservation.

I would like to start by saying that this is not a five star hotel as it has been advertised in Expedia. The hotel has several limitations for example all rooms are not insulated and you can hear what the people in the room next you are talking even with a normal voice level. We stayed for two nights with some friends and we stayed in three different rooms. All of my friends were in agreement with this statement. My next door neightboor was noisy all night and I could sleep, It is very unfortunate and very frustrated not be able to rest or sleep. The hotel management is informed about the lack of privacy and they have not done anything about it. The supervisor at the front desk said there have been several complains about this same issue in the past from other customers. This was a really uncomfortable situation, Please be aware of this when you are making a reservation.

Check in was fast and efficient. Hotel was nice and cosy. Staffs were friendly and helpful.

Check in was fast and efficient. Hotel was nice and cosy. Staffs were friendly and helpful.

Spectacular, beautiful, everything excellent

Spectacular, beautiful, everything excellent

One of the best hotels we have stayed, We were very nervous as this was the first hostel stay in Argentina, but just the checkin experience itself made us feel comfortable. The hospitality is outstanding, each and every staff, let it be at the front desk or at the restaurant all were very polite and tried their level best to speak in English. The front desk lady, if I not wrong her name is Ben was amazing, she explained the amenities and services the hotel provides, even allowed us to checkout an hour late. They have luggage storage which is super helpful for people having late evening flights. The room was clean and tidy, has in room slippers and wardrobes, they have complimentary water bottles and a can of beer stored for you in the refrigerator. It’s lake facing and sunrise form the lake is amazing. Last but not least, have to mention the shuttle service that runs every hour to the downtown and back, giving the proximity to the shopping and dinner places. I would definitely stay here again and will recommend to my friends in case they travel to Patagonia.