The check in was seamless and they even ended upgrading us to a 3 bedroom free of charge. The rooms were clean and modern and conveniently situated within walking distance of Gateway. Great stay!

Great location,spacious room,wonderful service

Great location,spacious room,wonderful service

Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊

Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊

Great location and a good hotel with free parking! A short drive to the beaches and other tourist attractions with good shopping just across the boulevard.

Great location and a good hotel with free parking! A short drive to the beaches and other tourist attractions with good shopping just across the boulevard.

Being here before just a excellent place home from home

Being here before just a excellent place home from home

In a good area lots to do opposite a shopping mall but the hotel is tied needs to be revamped. AIRCON not working T.V. not working cycling coming down. But great location.

In a good area lots to do opposite a shopping mall but the hotel is tied needs to be revamped. AIRCON not working T.V. not working cycling coming down. But great location.

More than what I expected will book it anytime really can recommend this place

More than what I expected will book it anytime really can recommend this place

At check-in we were not informed about breakfast or any other details. The room smelt damp and musty. The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night. In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline. The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it. I will never stay here again, and I would never recommend anyone else to stay here.

At check-in we were not informed about breakfast or any other details. The room smelt damp and musty. The AC in the bedroom did not work. I called reception twice and was promised twice that someone would come to fix it. This did not happen. Durban during December is extremely hot and humid, so this was an extremely uncomfortable stay. We could not sleep comfortably at night. In the morning I called to request a late checkout. This was due to us not having slept well at night, and my 2 year old daughter could not wake up in the morning. I requested 2 hours and was promptly told they could not give it to me. Keep in mind I am a Gold Rewards member. I was told I could get an hour extra, until 11AM. However, reception called me at 10:30AM telling me I had passed the deadline. The breakfast was really bad! Cold pancakes, stale pastries, no fresh fried eggs offered, and bread not of a great quality. Terrible, terrible coffee! I could not drink it. I will never stay here again, and I would never recommend anyone else to stay here.

Absolutely terrible rooms, filthy, smelling rooms. Needs urgent revamp, painting, new furniture, lighting, etc. Dirty curtains, lampholders, lamp shades, filthy carpets, etc. Noisy airconditioning, taps need fixing or replacement. Will not stay here again, be careful.

Absolutely terrible rooms, filthy, smelling rooms. Needs urgent revamp, painting, new furniture, lighting, etc. Dirty curtains, lampholders, lamp shades, filthy carpets, etc. Noisy airconditioning, taps need fixing or replacement. Will not stay here again, be careful.

The executive room in this hotel is as good as that you would find in a 5* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5* fabulous

The executive room in this hotel is as good as that you would find in a 5* hotel. Exceptional layout and decor. The hotel is across the street from Gateway Mall. Excellent location. This hotel is underrated and deserves to be a 5* fabulous

Everything was nice 👌

Amazing accomodation Thank you

Everything was nice 👌

Amazing accomodation Thank you

Amazing staff and a great stay. Neat and well presented

Amazing staff and a great stay. Neat and well presented

My Hotel Room had multiple defects,Safe was faulty,Bath Tub was loosing water,Door Lock was malfunctioning. Room was invested with coackroaches

The location of the hotel is good and this is the third time I have stayed there. The rooms are really spacious and the bedroom can be closed off leaving a separate lounge providing privacy for business meetings. The one gripe is a charge for a cappuccino at breakfast notwithstanding the fact that I was booked on a bed and breakfast option. Very disappointing

An extremely disappointing stay. Where do I start? The woman screaming for her dear life at 2am. The charge of R50 for 2 Wine glasses and a mention of how lucky we received Ice without being charged! (To be fair we were not charged at checkout). The Sunday morning wake up call from Banging music and vibrations on the windows and doors which sounded like a Church congregation but which I am unsure of. The taps that spray water everywhere on the counter in the bathroom. The clogged shower and finally the rock hard mattress which left me with a sore back. I have been to the Royal Palm on several occasions before Covid and can honestly state that this is NO LONGER a 4 star establishment. Better to stay at home.

It was excellent and staff amazing

Hotel furnishing not business friendly. Also a bit dated and shower drain clogged up so you can imagine all that is down there coming up and surrounding your feet. Also during power outage generator failed. Got to Marriott next door. Much better.

Hotel furnishing not business friendly. Also a bit dated and shower drain clogged up so you can imagine all that is down there coming up and surrounding your feet. Also during power outage generator failed. Got to Marriott next door. Much better.

The area was perfect as loads to do. Disappointed with front staff as not always helpful, they did try to help.