Need more toilet paper in the bathroom.

Need more toilet paper in the bathroom.

Pillows are old and flat, bath towels are old and so thin. No hand towels no face cloth no bath mat. Breakfast is gross, always the exact same food everyday. Staff are very nice. Location sucks

Pillows are old and flat, bath towels are old and so thin. No hand towels no face cloth no bath mat. Breakfast is gross, always the exact same food everyday. Staff are very nice. Location sucks

I had hangers and no towels

I had hangers and no towels

They made us to wait for check in 1hour coz they are not ready for our room even check in time passed

They made us to wait for check in 1hour coz they are not ready for our room even check in time passed

The staff were friendly, courteous, & always helpful

The staff were friendly, courteous, & always helpful

The staff was so-so, some were very kind and others weren't right person on the job. The beds were good but keep in mind that they charge you for stains without ever warning us at check-in about this. The room was in okay shape BUT the bathroom was not. There was so much limestone on the faucet it was thick layer on it. And the shower had plenty of limestone and was very rusty. The location was good, restaurants, small shops and easy to get transportation.

The staff was so-so, some were very kind and others weren't right person on the job. The beds were good but keep in mind that they charge you for stains without ever warning us at check-in about this. The room was in okay shape BUT the bathroom was not. There was so much limestone on the faucet it was thick layer on it. And the shower had plenty of limestone and was very rusty. The location was good, restaurants, small shops and easy to get transportation.

Staff entered room at all times of day and night without announcing themselves or knocking . Things in the room was altered or moved, and no service provided at that time.

Staff entered room at all times of day and night without announcing themselves or knocking . Things in the room was altered or moved, and no service provided at that time.

I love the suite room it was very good and huge … just don’t like the shower area…

I love the suite room it was very good and huge … just don’t like the shower area…

I booked this for my parents to attend an event held in same Hotel. Per family experience, Hotel is good and staff were nice as well as accomodating. The only issue i got with this booking was paying extra for breakfast and not getting what you paid. So, I would say posted option for breakfast in expedia when booking this Hotel is not reliable. I would suggest paying the breakfast directly to the Hotel during your stay.

I booked this for my parents to attend an event held in same Hotel. Per family experience, Hotel is good and staff were nice as well as accomodating. The only issue i got with this booking was paying extra for breakfast and not getting what you paid. So, I would say posted option for breakfast in expedia when booking this Hotel is not reliable. I would suggest paying the breakfast directly to the Hotel during your stay.

quite a good deal. i happened to stay at the room near a wedding party group, which has more than 5 people chatting at night, a little bit noisy, otherwise, it is perfect

quite a good deal. i happened to stay at the room near a wedding party group, which has more than 5 people chatting at night, a little bit noisy, otherwise, it is perfect

The doorman and reception staff and every staff member i interacted with during my stay were polite and helpful. Prior to arrival contacting the hotel was very difficult and took 3 days of phone calls to eventually speak with someone.....very frustrating waste of time. The room was clean and comfortable. However nearly every day the room was serviced some things were replaced but others werent.....very confusing. on two occassions the bathmat was taken but know clean bathmat was left??.....as i kept explaining to housekeeping this was dangerous as the floor was slippery when wet. On one occassion the towels were taken but no fresh ones left?? Both these situations were able to be rectifiied by contacting the staff .....but was just strange situation On several occassions the coffee sachets that i used werent replaced the next day......and when i contacted the staff and advised i only needed coffee (no sugar no creamer no tea) ......i got tea and sugar left in my room but no coffee?? overall stay was good and all staff i spoke to were polite and helpful......just some strange things with the room

The doorman and reception staff and every staff member i interacted with during my stay were polite and helpful. Prior to arrival contacting the hotel was very difficult and took 3 days of phone calls to eventually speak with someone.....very frustrating waste of time. The room was clean and comfortable. However nearly every day the room was serviced some things were replaced but others werent.....very confusing. on two occassions the bathmat was taken but know clean bathmat was left??.....as i kept explaining to housekeeping this was dangerous as the floor was slippery when wet. On one occassion the towels were taken but no fresh ones left?? Both these situations were able to be rectifiied by contacting the staff .....but was just strange situation On several occassions the coffee sachets that i used werent replaced the next day......and when i contacted the staff and advised i only needed coffee (no sugar no creamer no tea) ......i got tea and sugar left in my room but no coffee?? overall stay was good and all staff i spoke to were polite and helpful......just some strange things with the room

Worst service i have meet in a hotel. They didn't even show way to elevator. Gave us wrong room, 40min for check in (no other coustomer), smells bad and no service mind at all. Did check out after 3hours and book another hotel

Worst service i have meet in a hotel. They didn't even show way to elevator. Gave us wrong room, 40min for check in (no other coustomer), smells bad and no service mind at all. Did check out after 3hours and book another hotel

Very disappointing experience! Hotel is showing images not related to the room you'll get!! Hotel management is not decent in giving you what you paid for and what you expected.

had a relaxing stay with my family

had a relaxing stay with my family

The hotel is tucked away down a back street in an old district of Cebu city called Mabolo. Upon arriving there was no doorman to greet us or carry our suitcase up the steps in front of the hotel. Normally this wouldn't have been a problem however i had an accident 2 weeks prior and had injured my back so it was a real struggle to get into the lobby. The Lobby itself is quite pleasant with lots of marble and an open fish pond although strangely no seating unless you sit on the ponds edge. Checking in was straight forward as i had prepaid through hotels.com and only needed a signature a copy of my passport and a 1000 peso deposit. The receptionist gave us our room card and wifi logins and then left us to it. Upon entering the room it was already air conditioned which was a pleasant surprise in the Philippines as you usually have to activate it once you enter. The room which was a junior suite was of a reasonable size and very clean. The reason for going for it was that it had a full size bath which i wanted for my aforementioned bad back and i had three long baths over the 2 days we stayed which set me up for the long haul flight back to the UK. The bathroom also had a double size shower which worked well for the wife and overall i would say it was one of the best i have experienced in the Philippines over the 25 years I have been going there. Overall a good stay which could be enhanced by having a full time doorman (i did spot one on the middle day when i didn't need him).

The hotel is tucked away down a back street in an old district of Cebu city called Mabolo. Upon arriving there was no doorman to greet us or carry our suitcase up the steps in front of the hotel. Normally this wouldn't have been a problem however i had an accident 2 weeks prior and had injured my back so it was a real struggle to get into the lobby. The Lobby itself is quite pleasant with lots of marble and an open fish pond although strangely no seating unless you sit on the ponds edge. Checking in was straight forward as i had prepaid through hotels.com and only needed a signature a copy of my passport and a 1000 peso deposit. The receptionist gave us our room card and wifi logins and then left us to it. Upon entering the room it was already air conditioned which was a pleasant surprise in the Philippines as you usually have to activate it once you enter. The room which was a junior suite was of a reasonable size and very clean. The reason for going for it was that it had a full size bath which i wanted for my aforementioned bad back and i had three long baths over the 2 days we stayed which set me up for the long haul flight back to the UK. The bathroom also had a double size shower which worked well for the wife and overall i would say it was one of the best i have experienced in the Philippines over the 25 years I have been going there. Overall a good stay which could be enhanced by having a full time doorman (i did spot one on the middle day when i didn't need him).

Management intervention to assist in caring for customer needs. I was not sure that front desk cared if I stayed at the hotel or not. Front desk fumbled with paperwork, and getting me checked in properly, and the same with my guest. It took several attempts to program the room keys.

Management intervention to assist in caring for customer needs. I was not sure that front desk cared if I stayed at the hotel or not. Front desk fumbled with paperwork, and getting me checked in properly, and the same with my guest. It took several attempts to program the room keys.

Alto a nice hotel, staff where vary rude, spoke to my pa