It was great. The staff is very friendly and helpful. Thank you

Horrible experience with management on 11/24/24

It was great. The staff is very friendly and helpful. Thank you

Good stay comfortable

Good stay comfortable

I found the front desk & a tech that visited our room to be awful. They lack appropriate/ basic customer service skills. Example: Tech showed and his first words what is the problem - no hello, how are you, etc. The Front Desk asked for items but gave no explanation as to why?

I found the front desk & a tech that visited our room to be awful. They lack appropriate/ basic customer service skills. Example: Tech showed and his first words what is the problem - no hello, how are you, etc. The Front Desk asked for items but gave no explanation as to why?

Hotel very busy even front desk don’t have time to inform you Very bad pillows

Hotel very busy even front desk don’t have time to inform you Very bad pillows

breakfast has many choices, so good. Convenient location.

breakfast has many choices, so good. Convenient location.

Lovely hotel in a great location. Rooms are lovely, big and clean. Breakfast was included and they had a great selection on offer. Would highly recommend this hotel.

Lovely hotel in a great location. Rooms are lovely, big and clean. Breakfast was included and they had a great selection on offer. Would highly recommend this hotel.

Great location if you’re here for the theater & proximity to good food. Room was comfortable, but only room for 1 desk chair and the bed. Nice bathroom. Good breakfast room included in price, but crowded. Compared to other nearby hotels, a good value for the price, with exceptional service.

Great location if you’re here for the theater & proximity to good food. Room was comfortable, but only room for 1 desk chair and the bed. Nice bathroom. Good breakfast room included in price, but crowded. Compared to other nearby hotels, a good value for the price, with exceptional service.

The hotel is new and modern. I had a problem with my shower door (a big glass door that was crashing) what could be dangerous and I tryed to alert the staff for others guests, bui I didn´t feel they really listened to me. I aldo payed for a delayed check out and 1 min after the time to leave (I was just leaving the room) a staff member was knoking on my door. That situation could be solved with a phone call because it was really unconfortable. They also offer many "upgrades" to be more confortable and the real amount that you are going to pay is not clear during the reservation. It would not be a problem if the quality of the service followed the final price. Good Breakfast. Excellent location.

The hotel is new and modern. I had a problem with my shower door (a big glass door that was crashing) what could be dangerous and I tryed to alert the staff for others guests, bui I didn´t feel they really listened to me. I aldo payed for a delayed check out and 1 min after the time to leave (I was just leaving the room) a staff member was knoking on my door. That situation could be solved with a phone call because it was really unconfortable. They also offer many "upgrades" to be more confortable and the real amount that you are going to pay is not clear during the reservation. It would not be a problem if the quality of the service followed the final price. Good Breakfast. Excellent location.

Gorgeous hotel. The scaey Halloween decor put a damper on the experience. You can decorate for Halloween in a classy way that fits with the hotels decor. Breakfast buffet was average. Housekeeping response was slow or nonexistent. Asked for a blanket. Never came.

Gorgeous hotel. The scaey Halloween decor put a damper on the experience. You can decorate for Halloween in a classy way that fits with the hotels decor. Breakfast buffet was average. Housekeeping response was slow or nonexistent. Asked for a blanket. Never came.

Really well located to central attractions. Breakfast was wonderful, staff super helpful - really enjoyed the stay

Really well located to central attractions. Breakfast was wonderful, staff super helpful - really enjoyed the stay

Great location. Breakfast was manic but a lot of choice and good quality. Beds comfortable. We had a room on the 26th floor. The view was fabulous and it was very quiet.

Great location. Breakfast was manic but a lot of choice and good quality. Beds comfortable. We had a room on the 26th floor. The view was fabulous and it was very quiet.

Convenient and well situated close to Times Square and Theater District. Staff were helpful and friendly. However one thing that let’s the hotel down is their cafeteria style breakfast, we got eggshells in our eggs (3 large pieces).

Convenient and well situated close to Times Square and Theater District. Staff were helpful and friendly. However one thing that let’s the hotel down is their cafeteria style breakfast, we got eggshells in our eggs (3 large pieces).

Looking for a warm reception in NYC? Look no further than Hotel Riu Plaza! Everyone was so welcoming and kind and they even checked me in early (which was not expected but so great). Room was beautifully decorated, clean, and quiet. I did not have time to enjoy the complimentary breakfast but it looked delightful. Super close walk to theater and Penn Station. Would definitely stay again.

Looking for a warm reception in NYC? Look no further than Hotel Riu Plaza! Everyone was so welcoming and kind and they even checked me in early (which was not expected but so great). Room was beautifully decorated, clean, and quiet. I did not have time to enjoy the complimentary breakfast but it looked delightful. Super close walk to theater and Penn Station. Would definitely stay again.

Nice hotel, good staff, incredible breakfast

Nice hotel, good staff, incredible breakfast

Excellent location and great service. Would definitely stay here again.

Positive: - Location, short walking distance to everything (Times Square, Central Park, Subway, Broadway, Penn St. etc.). - The staff was superb, really nice and helpful. - Good breakfast with lots of healthy alternatives. - Ok, gym. - Good beds. - No carpets on the floor. Negative: - Noisy rooms, you hear traffic (18th level), people talking in the hall, doors slaming. All in all not very good sound isolation. - For some reason the walls to the bathroom are made from frosted glass, so if someone goes to the toilet during the night, it lightens up the entire hotelroom! - Sliding door to the bathroom, aka you hear what ever is going on…

Positive: - Location, short walking distance to everything (Times Square, Central Park, Subway, Broadway, Penn St. etc.). - The staff was superb, really nice and helpful. - Good breakfast with lots of healthy alternatives. - Ok, gym. - Good beds. - No carpets on the floor. Negative: - Noisy rooms, you hear traffic (18th level), people talking in the hall, doors slaming. All in all not very good sound isolation. - For some reason the walls to the bathroom are made from frosted glass, so if someone goes to the toilet during the night, it lightens up the entire hotelroom! - Sliding door to the bathroom, aka you hear what ever is going on…