I did like how courteous they were in the beginning when I stayed here however I'm very unhappy with the fact that I complained about my door being able to be unlocked without the key since day one and eight maybe nine days later somebody broke into my room and I lost things that were irreplaceable to me then they wanted to move me to safer her room

After getting the key and walking into this disgusting place, I took a few pictures and went to the front desk. The smoke detector was covered in plastic that was yellow from what I can only assume was from chemicals being burned on spoons. The pillows were unbelievably disgusting, less than 1/4 inch of TP on the roll with no extra but they are willing to sale you a roll for $1. Take a look at the pictures before you decide to stay here. No Refund, No room change, manager was rude.

After getting the key and walking into this disgusting place, I took a few pictures and went to the front desk. The smoke detector was covered in plastic that was yellow from what I can only assume was from chemicals being burned on spoons. The pillows were unbelievably disgusting, less than 1/4 inch of TP on the roll with no extra but they are willing to sale you a roll for $1. Take a look at the pictures before you decide to stay here. No Refund, No room change, manager was rude.

I asked for a non-smoking room and the room had a combination of cigarette smoke and paint that made me wake up with a headache.

I asked for a non-smoking room and the room had a combination of cigarette smoke and paint that made me wake up with a headache.

Washroom is not good and toilet flush didn’t work.

Washroom is not good and toilet flush didn’t work.

Terrible place to stay

Terrible place to stay

This hotel is absolutely the worst I've ever stayed in. I felt safer sleeping in my car! The door didn't lock properly, none of the appliances really worked, the bed was disgusting, trash shoved under the bed, bathtub rusted to hell. Awful. And no refunds??? We can see why.

This hotel is absolutely the worst I've ever stayed in. I felt safer sleeping in my car! The door didn't lock properly, none of the appliances really worked, the bed was disgusting, trash shoved under the bed, bathtub rusted to hell. Awful. And no refunds??? We can see why.

Continue in ur pursuit of Excellence

Continue in ur pursuit of Excellence

Check in started smooth, so I thought... I reserved room online & expected to just show id & get room key, unfortunately when arrived late in evening the door was locked and had to stand outside window to be told I needed to complete the check in process thru office and after at least 30 mins & going back& forth giving my id, car info & phone to get enrolled in system and then get told a $50 deposit is mandatory to pay before can Even go to room. The shower curtain seemed to have sum spots of mold & found used towels wedged behind bed from previous guest Pulled into room after day of working and got approached by 3 Killeen police officers flashlights on face asking questions, if I was supposed to be there & just completely felt ambushes & uncomfortable as if i shouldn't have been there. Wouldve been better if had hangers & more towels available and a do not disturb sign... Also, it was expected to take trash out and clean room to make easier on housekeeping, which I personally never seen.. Check out was much better experience and did refund the deposit a lot quicker than expected (per check in employees information) It was not the best nor the worst experience but I personally do not have to stay there again.

Check in started smooth, so I thought... I reserved room online & expected to just show id & get room key, unfortunately when arrived late in evening the door was locked and had to stand outside window to be told I needed to complete the check in process thru office and after at least 30 mins & going back& forth giving my id, car info & phone to get enrolled in system and then get told a $50 deposit is mandatory to pay before can Even go to room. The shower curtain seemed to have sum spots of mold & found used towels wedged behind bed from previous guest Pulled into room after day of working and got approached by 3 Killeen police officers flashlights on face asking questions, if I was supposed to be there & just completely felt ambushes & uncomfortable as if i shouldn't have been there. Wouldve been better if had hangers & more towels available and a do not disturb sign... Also, it was expected to take trash out and clean room to make easier on housekeeping, which I personally never seen.. Check out was much better experience and did refund the deposit a lot quicker than expected (per check in employees information) It was not the best nor the worst experience but I personally do not have to stay there again.

The staff was exceptionally friendly and helpful. The property is old and run down, needing many repairs and upgrades.

The staff was exceptionally friendly and helpful. The property is old and run down, needing many repairs and upgrades.

We were completely price gouged for this property because of the day. There was a price sign on the sign in desk that had prices advertised 3 times lower then what we paid in advance with hotel.com. Hotel was completely falling apart and not at all as advertised. I was Very mislead. Rusty tub. Doir to bathroom would not shut, with nails falling out of it on the floor to step on. Carpet not even installed properly, tripping hazard. Chain on door missing. No amenities ,like tissues, ice, or iron, And a partially filled ,green, slimmy, mosquito filled pool.

We were completely price gouged for this property because of the day. There was a price sign on the sign in desk that had prices advertised 3 times lower then what we paid in advance with hotel.com. Hotel was completely falling apart and not at all as advertised. I was Very mislead. Rusty tub. Doir to bathroom would not shut, with nails falling out of it on the floor to step on. Carpet not even installed properly, tripping hazard. Chain on door missing. No amenities ,like tissues, ice, or iron, And a partially filled ,green, slimmy, mosquito filled pool.

Room was in horrible condition. Towels were falling apart and had blood stains.

Room was in horrible condition. Towels were falling apart and had blood stains.

Good

Good

Trash

Trash

I was satisfied with my room for the price I paid for it. Thete is a nice restaurant next door.

I was satisfied with my room for the price I paid for it. Thete is a nice restaurant next door.

The room is nice and clean. The staff is amazing and considerate. Thank them they deserve it.

The room is nice and clean. The staff is amazing and considerate. Thank them they deserve it.

Tub wasn't working properly, the room was in very bad condition and we only had two very very old shower towels with holes on it. The laundry room was really dirty and out of all the washer and dryer machine there was only one o two working..

Tub wasn't working properly, the room was in very bad condition and we only had two very very old shower towels with holes on it. The laundry room was really dirty and out of all the washer and dryer machine there was only one o two working..

bug bug bugs bugs bugs bugs nasty ass place i did not sleep