Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.

Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.

Check in was a mess. On the reception they couldn't find my reservation. Even after I presented the confirmation number, they asked again, if I am really sure yo did a reservation at this particular hotel. After checked by manager and a long waiting time finally they could find my booking. They apologized and I got a room without view. The smell in the bathroom was awful and there were some hair on the floor. No telephone in the room. I had to order additional towel and therefore I had to proceed to the reception in person. The TV in the room wasn't working. I stop now to count the worse things. I give a half star for the location and another half for we had a roof over the head. Otherwise not worth for the money. Room rate unreasonable. Not recommended at all. Next time, I gonna stay in the Holiday Inn.

Check in was a mess. On the reception they couldn't find my reservation. Even after I presented the confirmation number, they asked again, if I am really sure yo did a reservation at this particular hotel. After checked by manager and a long waiting time finally they could find my booking. They apologized and I got a room without view. The smell in the bathroom was awful and there were some hair on the floor. No telephone in the room. I had to order additional towel and therefore I had to proceed to the reception in person. The TV in the room wasn't working. I stop now to count the worse things. I give a half star for the location and another half for we had a roof over the head. Otherwise not worth for the money. Room rate unreasonable. Not recommended at all. Next time, I gonna stay in the Holiday Inn.

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.

Accommodating staff, helpful & friendly.

Accommodating staff, helpful & friendly.

Service

Service

Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.

Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.

Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.

Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.

The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.

The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.

nice stay. but no cable tv during the day of stay

This place is terrible. Dirty and nothing like pictured. Dont get ripped off.

Was not informed pool was under repair. One reason I booked here

Was not informed pool was under repair. One reason I booked here

This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’

This is the best hotel which we stayed in so far. It's smell clean and looks clean.

If you want a good breakfast, get down early. The staff did a lot of running around but there was always something missing from the breakfast buffet. Always a smell of curry, even in the hotel room, maybe our room was above the kitchen exhaust

If you want a good breakfast, get down early. The staff did a lot of running around but there was always something missing from the breakfast buffet. Always a smell of curry, even in the hotel room, maybe our room was above the kitchen exhaust

The hotel is very nice and affordable, the staff is friendly and foods is excellent . I will recommend to those people who looking affordable hotel this is it. Thank you.

With a 4 night stay I was happy with this hotel's comfort level, service, breakfast and room functionality. It is also quite easy to get around and centrally located. I use mostly public transport and walk so from here many destinations are under 20 min walk or short ride. Taxi almost not needed. The biggest down side is WiFi. They are 1 block from Ayala Center, which is full of Call Centers and Fiber Connections but the hotel is unable to provide a stable connection. I could not stay here again especially if I were working. I think in 4 days I had about 3-4 hours of reliable WiFi service! Totally unacceptable in 2020!!

With a 4 night stay I was happy with this hotel's comfort level, service, breakfast and room functionality. It is also quite easy to get around and centrally located. I use mostly public transport and walk so from here many destinations are under 20 min walk or short ride. Taxi almost not needed. The biggest down side is WiFi. They are 1 block from Ayala Center, which is full of Call Centers and Fiber Connections but the hotel is unable to provide a stable connection. I could not stay here again especially if I were working. I think in 4 days I had about 3-4 hours of reliable WiFi service! Totally unacceptable in 2020!!

comfortable though old hotel; good thing is they accommodated my request when my family requested transfer to another room; needs renovation and repair (esp. plumbing due to odor coming out of pipes) to update it.

comfortable though old hotel; good thing is they accommodated my request when my family requested transfer to another room; needs renovation and repair (esp. plumbing due to odor coming out of pipes) to update it.

I will recommend really good 👍😀👍