I was there for two nights. The second night I got terrible bed bug bites. That was really bad. They should really improve the cleanliness of their rooms and make sure there is no bed bugs or cockroaches. The amount of money they charge for their rooms would be justified if there were no bed bugs! Food is good quality and the staffs are mostly good and helpful. Another issue was: I paid for haram courtyard view room but I received a room without the haram view. So they should have charged me less for not giving me the right type of room.

This hotel is not even 4/5 star hotel anymore since we’re staying in 2018. It’s seems now more 3 star. It’s definitely not the money worth. The receptionist don’t understand english in an international hotel that we’re expected the staff do. The room is outdated with old and dark furniture. The bathroom is very small and the shower curtain is yellow and dirty. Some places are smelling badly so much. It’s not smell clean and fresh, only in the reception. The breakfast is boring and tasteless. The coffee is cheap automatic coffee. Others 5 stars hotel serves coffee and tea with the table. Many guest's ask for more milk and the waiter not refill after guests remain it. We’re choosing another hotel after 3 days. This is so a disappointed experience hotel

This hotel is not even 4/5 star hotel anymore since we’re staying in 2018. It’s seems now more 3 star. It’s definitely not the money worth. The receptionist don’t understand english in an international hotel that we’re expected the staff do. The room is outdated with old and dark furniture. The bathroom is very small and the shower curtain is yellow and dirty. Some places are smelling badly so much. It’s not smell clean and fresh, only in the reception. The breakfast is boring and tasteless. The coffee is cheap automatic coffee. Others 5 stars hotel serves coffee and tea with the table. Many guest's ask for more milk and the waiter not refill after guests remain it. We’re choosing another hotel after 3 days. This is so a disappointed experience hotel

For a 5 star hotel, you would expect better. It was an okay experience. We had half board included with breakfast and dinner. Do not recommend it at all at this hotel. The food was almost inedible and was horrible. There were not too many choices and the cusine was veryyy limited. We stayed at zamzam before to but this was the first time we included dinner. Save your money and don't at here. Hotel rooms were good, service was regular. Nothing above and beyond. We have stayed at swisshotel and the food snd service was always better

For a 5 star hotel, you would expect better. It was an okay experience. We had half board included with breakfast and dinner. Do not recommend it at all at this hotel. The food was almost inedible and was horrible. There were not too many choices and the cusine was veryyy limited. We stayed at zamzam before to but this was the first time we included dinner. Save your money and don't at here. Hotel rooms were good, service was regular. Nothing above and beyond. We have stayed at swisshotel and the food snd service was always better

Very good hotel. Rooms where a little old but the location and service makes up for everything.

Very good hotel. Rooms where a little old but the location and service makes up for everything.

Excellent stay, perfect location. Room good, and taken care of by Mohammad Jane. Breakfast was great. Plenty of eating places in and around the clock tower.